Todd Wenzel Buick GMC of Westland

1-Almost 2 hrs wait for an oil change 2-Nobody called me in the waiting area or just call my phone that it is done whien 4 staff are just playing with their phone 3-Left grease inside my car 4-Price over in the waiting area or just call my phone that it is done whien 4 staff are just playing with their phone 3-Left grease inside my car 4-Price over the moon plus added stuff I didn’t asked for. Oil change & Filter + stuff they added that wasn’t asked for (just plain maintenance) = $566.80 More

They price gauge me for an oil change & engine filter $259.22 since I got a coupon of $20 & GMC rewards of $94.04, I still have to pay $170.13 JUST FOR OIL CHANGE & Filter. They added unnecessary stuff $259.22 since I got a coupon of $20 & GMC rewards of $94.04, I still have to pay $170.13 JUST FOR OIL CHANGE & Filter. They added unnecessary stuff that I didn’t asked for & waited for almost 2hrs when 4 staff on their phones didn’t even bother call me when the car is done. Beyond disappointed! More

Went to Todd Wenzel today to get help with my wheels. Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them e Although they were closed for service due to a power outage, they took a look at my issue and helped fix the problem right away! Can't thank them enough for going out of their way to help. Awesome team. More

We bought our used vehicle 12 months ago and are very dissapointed that it wasnt inspected better! We had to pay alot of money on repairs. dissapointed that it wasnt inspected better! We had to pay alot of money on repairs. More

Where do I start? I have now purchased 3 vehicles from Todd Wenzel. I’m going to gloss over the first two, so I can focus on the third. The First was a used 2017 Sierra 1500 I bought in 2018 from Greg Daw Todd Wenzel. I’m going to gloss over the first two, so I can focus on the third. The First was a used 2017 Sierra 1500 I bought in 2018 from Greg Dawkins. Couldn’t have been a better process. Then, in 2020 we bought a used Yukon XL from Greg. This should have been a learning experience to have prevented my issue with the third purchase (which I am getting to, and shows why Todd Wenzel is the only dealer I will ever b up from again). The sort story n the Yukon is that we made the mistake of buying a used Buick Enclave from another dealer. Saw the Yukon a year later on Wenzel’s lot, went to look at it and had Greg give me a trade in value. He showed me the CarFax. The Buick was in an accident with structural damage that was hidden from us when we bought the Buick. We have five children. Keping the Buick was no longer an option. Greg and the team at Todd Wenzel went our of their way to minimize my loss and get us into the Yukon. Now, let’s talk about the 2021 Sierra 1500 AT4 I just bought from them. In October of 2020, I started looking for this truck. Of course, I reached out to Greg first, but he said he didn’t think he would be able to get one for a bit. I SHOULD HAVE BEEN PATIENT. I wasn’t. I found one at another dealer and traded in my 2017 Sierra (in which I had about $13K equity) and bought a very nice, fully loaded 2021 Sierra 1500 AT4. About 45 days later, the issues started. I won’t bore everyone with the details, but before getting it’s first oil change, that truck had to have (what I consider) two major repairs. Going through all proper channels, I told GM I understood sometimes things happen and a bad vehicle gets built. It happens to all manufacturers. I just wanted them to stand behind it. I essentially asked the dealer I bought the truck from as well as GM to just replace it. I didn’t want any money. Just give me what I paid for. A new truck I don’t have to worry about. Well, after a few weeks of back and forth, the answer was no. Needless to say, I was disheartened and frustrated...to the point I was ready to take a huge loss and go with another manufacturer and get rid of the truck. Out of nowhere, here comes the team at Todd Wenzel (AGAIN). Drew, the GM, reached out to me and said he wanted to do what he could to make it right. This blew my mind. I didn’t buy the truck from them, and they had nothing to do with the dealership I bought the truck from. Anyway, the team at Todd Wenzel, Drew and Greg (again...see a pattern???), went out of their way to help me minimize my losses and get me into what I paid for. They took the other truck off my hands, helped me minimize my losses, and got me into a truck that is a near exact replacement of the truck I was having issues with. They even asked if there were things I wanted to change on the new truck before we moved forward. They didn’t have to do this. They had NOTHING to do with the sale of the original, issue-ridden AT4. Yet, they went out of their way to take care of me. I’m currently 37 years old, and every vehicle I have ever owned has been GM. Todd Wenzel has now secured a life-long customer. And anyone who knows what I do for a living knows that I drive a lot for my job, so Lord willing, there are a lot of vehicle purchases ahead of me. TL;DR - I CANNOT recommend them highly enough This is the only dealership I will ever deal with again. Go see Greg Dawkins. More

Very disorganized and dishonest. More concerned with playing sales games than listening to what I am asking for or remembering anything they told me. Poor training. playing sales games than listening to what I am asking for or remembering anything they told me. Poor training. More