Todd Alfa Romeo of Danbury

I was in the process of purchasing a used vehicle from Alfa Romeo and was scammed ridiculously. I was purchasing online from a different state, and they priced the vehicle for $25,000 approximately. They Alfa Romeo and was scammed ridiculously. I was purchasing online from a different state, and they priced the vehicle for $25,000 approximately. They proceeded to find a bank for financing, which they did. They sent me the documents to sign which brought the car to a hefty approximate cost of $29,000, which included a Global Theft and Global Paint charges plus $1300 in dealer fees. I did not even know what those charges were UNTIL they sent me the hard copies via mail. I told them that I did not want those options. They first stated, "it is legally obligated," which it isn't, I called the DMV of CT. Then they said it was "mandatory for each car" which again it wasn't because the hard copy said I can decline the coverage. I asked the salesperson why they ran my credit for a cost I did approve of Nick said, "didn't the finance manager call you?" He never did. Nobody did. Lastly, Nick and Mike said, "We cannot change the financing as the bank has the documents," which again is false, because I called my bank and they stated they just need a new copy. They agreed to take off the Global Theft and Global Paint, and we resigned all the documents with a new agreement. I never heard from them again although I have a loan now with my bank for the vehicle and signed documents. I sent an email to the actual owner, Todd, he sent an email admittingly stating that he priced the cars at lower cost and then added the fees after, which I can provide a screenshot for to anybody. There are multiple reviews that have the same issue as mine and I have copies of documents proving their dishonesty, maliciousness, and incompetence. I now will have issues with my credit report and score thanks to this dealership. More

The team at Todd maserati go above and beyond. We found a tahoe there that had the bench seat up front, something extremely hard to find. All the leg work was taken care of before we arrived. We b We found a tahoe there that had the bench seat up front, something extremely hard to find. All the leg work was taken care of before we arrived. We bought this vehicle on good faith, as it was nearly 900 miles from us, and all we had to reference was pictures and the word of the dealership. It was more then expected. It is perfect, and was well worth the drive. We were greeted by Tyler, one of the two that we had been working with, nick was the other but was on a call, however he did take the time to look us up once he was done. Everyone was super friendly, and this dealership has earned me driving back out in the future. We were on a tight schedule, and spent maybe 15-20 minutes there, turning 1800+ miles in under 30 hours. Thankyou Tyler, nick and the rest of the staff for making this a pleasant, successful well worth road trip! Highly recommend them to anyone, even if you are 1000 miles from them. More

An exceptionally positive experience purchasing a CPO Maserati, more attentive and accommodating even than I'm accustomed to at a competing brand dealership I've purchased 15+ cars from over the last 20 Maserati, more attentive and accommodating even than I'm accustomed to at a competing brand dealership I've purchased 15+ cars from over the last 20 years. I am definitely "sold" on becoming a repeat client. The whole team has an extremely transparent approach to doing business, a rarity at most car dealerships. Bravo! More

This dealership was beyond attentative, professional, pleasant and very well informed on the maserati levante which I purchased. I would recommend them to anyone looking to purchase a maserati. pleasant and very well informed on the maserati levante which I purchased. I would recommend them to anyone looking to purchase a maserati. More

It seemed strange buying a used Ram pickup at a Maserati dealer. However I was treated the same as any other customer. The vehicle was what I wanted and the salesman and manager worked with me to make the d dealer. However I was treated the same as any other customer. The vehicle was what I wanted and the salesman and manager worked with me to make the deal happen. It was nice to have this old school service that seems to be absent in the impersonal world of online shopping. Highly recommend. More

My loyalty depends upon guys like Eric and Chris to keep my Giulia on the right side of the road…and they both do an excellent job! my Giulia on the right side of the road…and they both do an excellent job! More

WORST EXPERIENCE EVER! and I have bought a lot of cars in my life. Bought the car remotely, sight unseen through Auto Trader. Car showed up on an open trailer (you'd think and I have bought a lot of cars in my life. Bought the car remotely, sight unseen through Auto Trader. Car showed up on an open trailer (you'd think spending almost $90k it would have come in an enclosed trailer), NO GAS, no spare key, not detailed or even clean, no temp tag, damaged window tint from the sticker someone removed as well as a warranty sticker still on it. After multiple calls and texts, I was promised a replacement key, detail, window tint repair and a gift card for gas and my inconvenience. To date (three weeks later), I had to go to a local dealer for the key, detail and window tint (3 separate trips), which was paid for but NO GIFT CARD. Complete inconvenience for me for having to do their job of delivering a car to a reasonable standard/expectation. They promised they would do the right thing and follow thru, I am giving up. Clearly, they cannot be trusted, and don't follow through with their promises! More

Excellent service at Todd Maserati Alfa Romeo of Danbury. Eric always answers all my questions thoroughly and makes sure he clearly communicates throughout the entire process. Eric always answers all my questions thoroughly and makes sure he clearly communicates throughout the entire process. More

Service is always excellent! I love the personal attention from Brian Eckert, the service manager. Wheels look great! I love the personal attention from Brian Eckert, the service manager. Wheels look great! More

BRIAN ECKERT, Fixed Operations Director provided such an excellent customer service experience as always! I message Brian that I need an oil change for my Alfa Romeo Giulia and his response was “I can come excellent customer service experience as always! I message Brian that I need an oil change for my Alfa Romeo Giulia and his response was “I can come and just pick it up at your house and return it.” Brian picked it up and brought it back to our house and not only Brian did all of this, my car was also washed and vacuumed! How awesome is that! Todd Maseratti Alfa Romeo dealership never failed to provide our family high quality Customer Service from all departments. Sales, Finance and Service Department all deserve ⭐️⭐️⭐️⭐️ ⭐️ and why we already leased and purchased 4 cars in the last 3 years. We love this dealership and I already leased and enjoyed my Alfa Romeo Stelvio but I wanted to try the Giulia and I’m loving it! More