Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Titus-Will Ford
Tacoma, WA
218 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
218 Reviews of Titus-Will Ford
February 13, 2026
Pamela, my sales person, was great to work with and very responsive. I purchased from out of state and she and the dealership made it a smooth process. I was able to arrange my own inspection and shippi responsive. I purchased from out of state and she and the dealership made it a smooth process. I was able to arrange my own inspection and shipping and they worked with all parties every step of the way. The car I purchased is in great shape and the price was very fair. Happy with my experience. More
by wlsshale
Employees Worked With
Pamela Schuler
December 23, 2025
We had a great experience with Paul at Titus-Will Ford! He is very personable and easy to work with. They have a lot of great inventory here. He is very personable and easy to work with. They have a lot of great inventory here. More
by Michelle Peters
Employees Worked With
Paul Munson
December 10, 2025
Super knowledgeable, friendly and helpful team! Highly recommended working with RJ Singh, he’s the best and really understood my needs for a first time truck buyer. He managed my custom ordered F1 Highly recommended working with RJ Singh, he’s the best and really understood my needs for a first time truck buyer. He managed my custom ordered F150 and provided amble guidance and support to decide on the right trim and options based on my budget and needs. Go RJ!!! More
by spqrmarius
Employees Worked With
RJ Singh 5 stars!
October 31, 2025
Misdiagnosed Repair - $1,319 Later, Same Problem Persists I brought my 2020 Ford Raptor to Titus Will Ford on 7/7/25 with engine shaking, acceleration lag, and a blinking check engine light. They Persists I brought my 2020 Ford Raptor to Titus Will Ford on 7/7/25 with engine shaking, acceleration lag, and a blinking check engine light. They diagnosed it as faulty spark plugs and charged me $1,319.40 for the repair, assuring me it would fix the problem. Immediately after pickup, the exact same symptoms returned. I returned multiple times with video evidence of the continuing issues. Service Manager Justin admitted the spark plugs “could be part of the problem” but “didn’t know” if they would fix it - essentially admitting they charged me for guesswork, not a proper diagnosis. Despite promises from their service advisor that they would “work with me” on a refund, Justin refused any resolution when I requested my money back for the failed repair. I paid $1,319.40 for a repair that didn’t work, and they won’t stand behind their service. I cannot recommend this dealership. Find somewhere that will properly diagnose your vehicle before charging you thousands of dollars. More
by Bog3ygolf3r63
Employees Worked With
Service Manager Justin, Brooke Franich
