Titus-Will Ford

Everyone was intent on being helpful From the moment I entered the door everyone was intentional about being helpful and making the From the moment I entered the door everyone was intent From the moment I entered the door everyone was intentional about being helpful and making the From the moment I entered the door everyone was intentional in making my experience of car From From the moment I entered the door everyone I met was intentional about making my experience of car shopping pleasant rather than stressful. Effective training of the sales and support people. Steve Lawson was the salesman who guided me around the lot and through the evaluation process. No high pressure, just sensitive to my needs and preferences. Knowledgeable in answering my questions and finally helpful in setting up the screen controls and explaining the operation of the various aspects of the car. Thanks, Steve, others, and Titus-Will! CJH More

Kind and a dealership that makes it happen After a grueling week of disappointing experiences at other dealerships, we were pleasantly surprised & wowed by Steve and the Titus-Will sales team. After a grueling week of disappointing experiences at other dealerships, we were pleasantly surprised & wowed by Steve and the Titus-Will sales team. Our sales person was knowledgeable, a good listener and very likeable. We negotiated the purchase of a new “used” vehicle while trading in our personal vehicle and I feel like we both ended up with good deals. They exceeded my expectations and I would send all of my friends to Steve Lawson. Thank you for a wonderful experience! Melissa & Rachel More

Fun!!!!!! This experience was fun I bet noe ever said buying a car was fun! My car helpers Karl and Tim where the best they are the ones that made this experien This experience was fun I bet noe ever said buying a car was fun! My car helpers Karl and Tim where the best they are the ones that made this experience so fun for us! More

very good experience buying a vehicle is not one of my favorite things but Rick Rooney made it smooth and stress free,I definitely recommend dealing with him,helpfull and buying a vehicle is not one of my favorite things but Rick Rooney made it smooth and stress free,I definitely recommend dealing with him,helpfull and informative, no BS. More

Poor customer service I had my truck in for the door latch recall. First visit they did four door latches and an oil change. I notice the rear door on the driver side didn’ I had my truck in for the door latch recall. First visit they did four door latches and an oil change. I notice the rear door on the driver side didn’t open. 2nd visit- most of a day- they said it needed a new latch. 3rd visit- all day- got it back and the door opened. A month later I discovered the door had been unlocked the whole time. 4th visit- all day- they said it needed a latch- REALLY?. I watched a YouTube video, bought trim removal tool, removed the door panel, pushed the electrical connector all the way on, it works fine now. They did not even offer to pay for the trim removal tool. They either don’t give a hoot about customer service, or they are grossly incompetent. More

Swift and friendly We had a great experience. Everyone was very nice and listened to our needs and was very patient. Rick Rooney, who helped us was very understanding an We had a great experience. Everyone was very nice and listened to our needs and was very patient. Rick Rooney, who helped us was very understanding and told funny jokes along the way. More

Very professional Rick, was great! Very helpful without being pushy. He picked us up from the train station which was real nice. He got us in out out with no hassles.. Rick, was great! Very helpful without being pushy. He picked us up from the train station which was real nice. He got us in out out with no hassles.. Thanks Rick! More

Great Buying Experience Rick did such a great job helping us with our first car purchase. He made us feel comfortable and made sure we had a good understanding of our options Rick did such a great job helping us with our first car purchase. He made us feel comfortable and made sure we had a good understanding of our options. We never felt over-pressured or rushed, which ultimately made us excited to go back to Titus-Will after exploring other options. You can tell the people at Titus-Will genuinely care that you have a good experience and are happy with your purchase. We will definitely be back in the future! Thanks Rick! More

Great experience We went to TW to get our 20 year old son his first car. Got a very reasonable price on a 2016 Focus. Steve out salesman was knowledgeable, friendly, a We went to TW to get our 20 year old son his first car. Got a very reasonable price on a 2016 Focus. Steve out salesman was knowledgeable, friendly, and respectful. Gary in finance was a hoot. Good experience all around - no hassles, no trying to sell us something we didn’t want, just a smooth transaction. More

Great People Titus Will Ford has the greatest sales people that I have ever delt with. Attention to all the many details is amazing. They go to great lengths to li Titus Will Ford has the greatest sales people that I have ever delt with. Attention to all the many details is amazing. They go to great lengths to listen to what your wants and needs are. Most everything can be taken care of in the phone, and your your selected vehicle can be ready for a test drive when you arrive. From start to finish Rick Rooney and Titus Will are the best! More