Titus-Will Ford

Fast Lane Service Department. I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to gi I just got an email survey for Titus Will. In all honesty I had moved on in regards to the service department. I was not able in good conscience to give a very good review for the fast lane service for the following reasons. I purchased a 2008 F150 new in October 2008. For the first six years the service was flawless. Then the honeymoon ended. Starting in October 2016 I tried five times to get an appointment for an oil change. These attempts were three to four weeks apart. The first four calls resulted in ... I am not at my desk now. Please leave a message and I will return your call... I left my name, phone number and reason for the appointment all four times. No return call. On the fifth attempt, I called the main switchboard and had them transfer my call to fast lane. After several minutes of listening to the phone ring the operator came back on and asked who I was trying to call. I told her to never mind, that I would take my business elsewhere. One last thought, on my last visit, the oil change took the better part of three hours. I did have an appointment and showed up on time. When I commented on the time it took, I was told they were very busy. Now if I was a walk-in, I could totally understand this, but with an appointment? BTW the waiting room remodel is awesome. More

Genuine - low pressure - Amazing Service My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experienc My wife and I bought a Ford Expedition from Titus-Will after both doing a lot of research on vehicles and dealerships. They were a pleasant experience from the gentleman that greeted us, to our sales person, his manager, and financing. They made our experience very easy. More

Absolutely horrible job Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay Brought my Ford Escape in for an oil change and to have the battery replaced. As she kept having startup issues with a jump fixing it I figured okay it's the battery. The service desk swore up and down that they checked the battery and it was good . I wanted a second opinion bought a Schumacher battery tester read instructions bad cell. They said they tested it but didn't"t tried to get me to buy a whole electrical service very shady service what else are they saying they are doing that they are not. More

8 hours I will never get back I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the pa I waited all day to get a safety recall fixed only to be told they had to order the parts. I scheduled the safety recall. Why they didn't have the parts and why they didn't tell me and reschedule instead of making me wait 8 hours there is how I assume they treat all of there customers. More

Dishonest business practices Avoid! Sales Manager deceptive. Early lease return not processed properly. Credit company was told I abandoned car. Naturally, Ford Credit seeks full Avoid! Sales Manager deceptive. Early lease return not processed properly. Credit company was told I abandoned car. Naturally, Ford Credit seeks full payment of car. Fortunately I have documentation that I asked for a requested early termination process. Huge problem! More

Service shop broke our truck but still charged us. Hi there We brought our Ford Explorer to Titus Will Ford for a tune up. We bought it new there in 2009. It has 111,000 miles on it. They quoted $910 Hi there We brought our Ford Explorer to Titus Will Ford for a tune up. We bought it new there in 2009. It has 111,000 miles on it. They quoted $910 for the tune up - very high but we said ok. Then when they pulled the plugs they broke off. This is so common that Ford issued a Technical Service Bulletin on them and for the Ford 150 engine they settled a $2.2 million class action lawsuit. Titus Will has now had to replace the head, will keep our car 2 weeks (no loaner) and is charging us an additional $1400. The truck is basically ruined right now so we have no choice but to get it fixed. We cannot even drive it anywhere else to have it fixed. We filed a complaint with Ford but Titus Will told us Ford is not giving any money towards this or any discount. The spark plug issue is a HUGE problem with Fords that I never knew about until I went online. Beside the settled class action suit, this is very common and many, many people are very angry and will never buy a Ford again. We certainly will not. If you would like more details, please let us know. We appreciate any assistance you can give. We have talked, argued reasonably, sent letters to no avail. Thank you for what you do, Fran Sharp More

Un safe tacoma I bought a 2007 tacoma 4 door on 12/28/15 was verry happy with the deal drove it home not a problem the 3 hour trip back next morning went and started I bought a 2007 tacoma 4 door on 12/28/15 was verry happy with the deal drove it home not a problem the 3 hour trip back next morning went and started it ran a little rough I did a tune up not a big deal has 90k on it was due two weeks went by and heard the back brakes making a noise took it to a shop thay sead that thay were bad and needed to b changed out at a price of 190 I called the dealer titus will ford and thay sead that it cost to mutch and if I were to drive the 6 hours there that thay will do the rears and I sead it's just to far out if thay pay for the parts I will do it thay sead OK os I did them that day the next week I was driving and there was a fast light and I hit the brakes and tha went to the flour and the abs motor was on but no brakes till I tryed agen I pulled over and had it towed to toyota dealer thay looked into it and it had a bad abs module and it only show's when you her the brakes hard so I called the dealer agen and asked them what to do this truck is Un safe not driveable to b on the road and it's been 31 days since I bought it from a a dealèr the sales person sead I was out of luck and that it's my problem and that I would have to pay the 1600 for the repairs so now the truck sits at the shop and is not driveable don't trust it I've called the gm and haven't heard back 2 days I'll try to fight it as far as I can and most likely have to get a lawyer and take them to court and all thay have to do is help pay its un safe it's the law More

Always treated well We love this place and have purchased a few cars here. The sales people are gracious and kind, we will definitely buy here again, also recommend the We love this place and have purchased a few cars here. The sales people are gracious and kind, we will definitely buy here again, also recommend the used car and service department of this dealership. More

complete incompetence 1. Attempted bait and switch 2.Not given door entry code, spare key, or spare tire key 3.had to go to another dealer to get above with a waste of at 1. Attempted bait and switch 2.Not given door entry code, spare key, or spare tire key 3.had to go to another dealer to get above with a waste of at least 8hours of our time and money 4.they did not believe us about above and did not return calls/texts 5.avoid these people More