Titus-Will Ford

I purchased a 5 year old F350 from Tim Thoreen. He was great to work with. I found him to be honest and not pushy, which I really appreciated. He listened to me and my needs and helped me buy the t He was great to work with. I found him to be honest and not pushy, which I really appreciated. He listened to me and my needs and helped me buy the truck that was right for me. More

Not the place to take your vehicle in for service. They enjoy price gouging and techs do sub par work. They enjoy price gouging and techs do sub par work. More

I've been doing business with Titus-Will since 1975, shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking my pickups in to Titus-Will when I bought a 2004 F0250 Superduty. I had some problems with the truck that was unrelated to Ford's quality. The former owner took the truck in for repairs and reused nuts that were supposed to be one time use only. They worked their way loose and broke off the nose of the starter and caused all sorts of damage. The service department saved me thousands of dollars on the repair. In the end, that truck and engine lasted over 720,000 miles due to the care and the service from the service department. The biggest help was the recommendation from the service manager that I take the truck out for a workout to keep the exhaust system cleared. I now have a 2015 F-350 that Titus-Will is taking care of. They have been giving her the same care and attention that they gave my F-250. I wouldn't take my truck to anyone else! More

Lakewood Ford has let me down in several ways, from damaging my stereo system to providing a loaner vehicle that was not in acceptable condition. First and foremost, it is highly disappointing that damaging my stereo system to providing a loaner vehicle that was not in acceptable condition. First and foremost, it is highly disappointing that Lakewood Ford damaged my stereo system and then attempted to pass it off as if it was already broken. (Picture attached to show it was working)This shows a lack of integrity and accountability on their part, and it is unacceptable for a reputable dealership to behave in such a manner. Customers should be able to trust that their vehicles are in good hands when they bring them in for service, and this is clearly not the case with Lakewood Ford. The Service Manager (Ginger) wanted to have a debate the word “broken.” So to ensure I’m articulating things for all to understand, my trucks stereo identified as working before the service. Now it identifies as not working after the service. To compound matters, it appears that Mike, the service advisor I dealt with, was un-empathetic to my situation. This is also unacceptable, as customer service is a critical component of any business, especially in the automotive industry. Customers should be treated with respect and understanding, and it seems that Mike failed to deliver on this front. Furthermore, it is concerning that the loaner vehicle provided by Lakewood Ford was filled with unidentifiable biological material. This is not only unsanitary, but it also raises questions about the dealership's commitment to maintaining the cleanliness and safety of their vehicles. Not even an attempt to find another option or clean the current option. Overall, based on my experience, I cannot recommend Lakewood Ford to anyone seeking reliable and trustworthy service for their vehicle. It is important for customers to be aware of these issues before entrusting their vehicles to this dealership. More

James Hatch made an very urgent recall to our vehicle happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day to get a recall fixed. He got me in and had everything fixed in an hour. Can't thank him enough for taking that stress away after 4 other dealerships turned me away. More