Back

Tindol Ford ROUSH

Gastonia, NC

4.8
785 Reviews

1901 East Franklin Boulevard

Gastonia, NC

28054

Directions

By Type

785 Reviews of Tindol Ford ROUSH

June 16, 2025

Excellent customer service. Polite and informative on the process to repair the window and handle a recall for my Ford Escape. Their building and facilities were unlike any I ha More

by tdkenna1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately I do not remember the names of a lady who helped me on my initial visit and my pick up visit. Both were at desk in the service department. Also a kind and very polite gentleman who drove me to Hertz car rental, Nathan Hanley
Jun 17, 2025 -

Tindol Ford ROUSH responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

June 13, 2025

Everyone that I dealt with was friendly and knowledgeable. It was worth the drive from Black Mountain (even though I got lost for a bit…). I was happy with the truck I bought and the deal. More

by Margted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The man who took the check 5 stars, Natalie Tindol, Julie Petree, Mike Gomes
Jun 15, 2025 -

Tindol Ford ROUSH responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 13, 2025

**Updated Review** Initial experience was disappointing but after talking to James Slaga about the situation, he helped to patch things up. I had unfortunately already purchased a vehicle els More

by FordTough23
Recommend Dealer
Yes
Employees Worked With
James Slaga
Jun 14, 2025 -

Tindol Ford ROUSH responded

We apologize for your experience and thank you for bringing this to our attention. Your feedback has been shared with our Management Team, and our GSM has reached out to follow up with you personally regarding your experience. If you would please reply to James Slaga's recent voicemail or email him at james.slaga@tindolford.com, we would appreciate the opportunity to address your concerns.

Jun 16, 2025 -

Tindol Ford ROUSH responded

Thank you for allowing us the opportunity to restore your confidence in our team. We sincerely appreciate your feedback!

June 11, 2025

I called Tindol Ford to schedule service for a recall notice I received. They were professional and offered to schedule mobile service the next day. The mobile service arrived on time, completed the re More

by Mick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca scheduled the service. Tony was the mobile service technician. I would rate both of them with 5 stars.
Jun 13, 2025 -

Tindol Ford ROUSH responded

Hi Mick, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!

June 09, 2025

Worked with my price . Got good trade in value. Meet me on there day off . 10k cheaper than Capital ford . Very happy More

by Ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon
Jun 12, 2025 -

Tindol Ford ROUSH responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 03, 2025

Everyone is full of knowledge of their products. They are also very friendly. They also listen to what you have to say. More

by cedarcat79
Recommend Dealer
Yes
Employees Worked With
Karen at warranty desk.She is very thoroughl, and takes her job seriously..
Jun 06, 2025 -

Tindol Ford ROUSH responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

May 25, 2025

Tindol ford truck shop Gastonia I would highly recommend. They were very knowledgeable and very helpful with my needs. They worked with my schedule and were very prompt in repairing my vehicle. I’ve had 2 re More

by Ricky brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Clark
May 27, 2025 -

Tindol Ford ROUSH responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

May 24, 2025

Scott was great to get me worked in and Chris was awesome as well . Quick and all around good experience More

by Dhutchins622moosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Tolbert
May 26, 2025 -

Tindol Ford ROUSH responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Safe travels!

May 21, 2025

Everyone from the car salesman Mo to the other office personnel were great to deal with and very courteous to myself and my grandson. They were able to get in my price range very fast. The truck was just More

by chuckdavis400
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mo Adams
May 23, 2025 -

Tindol Ford ROUSH responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 09, 2025

I am confident I received a good deal when I purchased my vehicle. Waited longer than expected to do paperwork however there were none of the typical “surprises” often bound at other dealerships. The service More

by Buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 11, 2025 -

Tindol Ford ROUSH responded

Hi Buster, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1
...