Timmons Volkswagen of Long Beach

I purchased a used Volvo from these guys and i have to say i am pleased. I was helped by Wes after inquiring online about the car. It was back and forward for about 1 week as i live 25 miles away. Went to say i am pleased. I was helped by Wes after inquiring online about the car. It was back and forward for about 1 week as i live 25 miles away. Went to see the car, we both noticed they had not taken much care of cleaning the inside of it prior to placing it for sale however after i decided to purchase, they made sure to not let me drive away any other way but pleased. They cleaned the inside and outside very well, about 9 out of 10 on the cleanup. I was financed by my bank so i did not have to deal with them about any financing so i cannot say how they are there. The finance guy tried to up sell me on more warranty as usual but he was polite and not pushy at all. A simple no thank you closed the deal. I would recommend calling and using Wesley as i only dealt with him and i found him to be polite, helpful, followed through and made things easy. Happy guy here. Thanks again. I would give 5 starts but i will decide that when i have to take my car in for service. More

Doug is great sales person that I've never expected in any other dealership out there. I've totally changed my mind what I've heard of in general how the car dealers make you exhausted. It was great and c any other dealership out there. I've totally changed my mind what I've heard of in general how the car dealers make you exhausted. It was great and comfort experience when I sit down and talk about car and price negotiation. He was professional and bring friendly manner always and he is willing to meet your demands and to give even unbelievable deals. I find a great gift, Gray Golf 13, for my wife from there. If I had to buy VW again, I will go for Timmons VW and find Doug. More

Timmons of Long Beach always meets my expectations. I am a long time customer, this is my third car from Timmons VW. I know that I am going to receive the best service from Miguel, the friendly staff and t a long time customer, this is my third car from Timmons VW. I know that I am going to receive the best service from Miguel, the friendly staff and the very qualified mechanics. In the past I have have also dealt with the parts department and the sales department and have been made to feel right at home. I have gone to other VW dealers but did not receive the level of knowledge and experience that I receive from Timmons. I always recommend Timmons to my friends due to the high quality and respect that I know I get at Timmons, it makes a huge difference to my that this dealership is family owned and that they treat all of the customers as part of that family. More

This is my 3rd Volkswagon Jetta via Timmons. I love the customer service. I recently went in for car service and was met at my car by a service worker. I was pleasently surprised. they make very easy to sc customer service. I recently went in for car service and was met at my car by a service worker. I was pleasently surprised. they make very easy to schedule appointments. highly recommend this dealership. More

For my first VW purchase back in 2000, I went to Circle VW and was treated like crap. When I wouldn't buy the car from them, the Circle salesman told me not to bother going to Timmons because the owner of VW and was treated like crap. When I wouldn't buy the car from them, the Circle salesman told me not to bother going to Timmons because the owner of Circle had just purchased Timmons to turn it into another dealer brand. Since he had lied to me about so many other things...I didn't believe him and went to Timmons anyway. I am so glad I did. They were really nice and were able to find the EXACT car I wanted. I’ve been dealing with Timmons VW for about 13 years now and have purchased many vehicles from them. They have always been upfront and accommodating. They are a family run business and treat you like family. If you ever have to go in for service, they always cover your seats and floor mats before they ever get in your car, and you get a free car wash too! They even take you home or to work as well. They always remember my name when I come in. Besides selling and servicing cars…they also hold a big charity drive event for the Children’s Hospital each year. They do a lot of good for the community, and that is probably why they have been in business for so long. It’s nice to deal with a company that treats you right. More

This is about VW service. I brought in my car for a airbag fault, after paying $1100. my airbag is still not fixed and they can't fix it. Everyday when I start my VW and the fault light goues on I have airbag fault, after paying $1100. my airbag is still not fixed and they can't fix it. Everyday when I start my VW and the fault light goues on I have to remember there bad servise and paying them $1100. for not fixing my car. More

They lied to me they told me my car had sirus radio and it does not they told me 3 times... When they gave me the books for the car when I got in the car to drive off and when I called to confirm.. Also ch it does not they told me 3 times... When they gave me the books for the car when I got in the car to drive off and when I called to confirm.. Also charge 425.00 for a IPOD charger in the car sent me off with only 1/2 the connection and when I called to confirm the sirus I was told that I had to buy the connector.. Only to fine that was not true. When I called today about all this I was told they would SELL me the sirus for a little less... Cant write what I told them BUT STAY AWAY.. Like dealing with the old time sleazy car salesman.. More

I bought a certified 08 jetta from Timmons in April 11 for my wife. Within a couple of days the door skin (the outside of the door) was coming off. Took it back. Then I noticed the cd player wouldn't take for my wife. Within a couple of days the door skin (the outside of the door) was coming off. Took it back. Then I noticed the cd player wouldn't take cds and the back seat vents were broken. VW said it would be done that day. When they were done, they hadn't replaced the rear vents, they had replaced the dash vents that they broke replacing the cd player. They then said they couldn't fix the rear vents because they had to order them, making their 1 day estimate a lie. Then the driver door wouldn't lock. We called VW corp and had the dealer re-certify the car. During the several trips we were passed by the service manager, owner and his wife with her dogs, but were ignored by them. Completely. Then the passenger door wouldnt lock. The dealer told us 3 days. We went to a different dealer and were seen quickly. Yesterday (9-19) we had to replace both rear door locks. I called VW corporate and complained. Again. I asked if anyone would be fired or penalized. They offered $100 gift card but "cant control what the dealers do." This car was "certified" by Timmons, twice, and things are still failing. More

TURN AROUND AND GO NORTH TO SANTA MONICA VOLKSWAGEN Terrible experience. Called the dealer, apparently the owner's name is Rocky who answered, he was very friendly and made some silly comment about how Terrible experience. Called the dealer, apparently the owner's name is Rocky who answered, he was very friendly and made some silly comment about how my mother reminded him of his mother, we came in, he did not come out but sent a douchebag salesman idiot who kept going on and on about "wow you got the boss on the phone well we'll take care of you Rocky will take care of you". They did NONE of that. he never came out, he sent his elves to do his business for him. They never even budged on the price NOR suggested another car in our price range. they gave us NO reason to even be there! TERRIBLE!!!! More

My experience with this dealership was not positive in the least. While the sales staff appeared was friendly and willing to be of help his sales manager could well have been the poster boy for all that the least. While the sales staff appeared was friendly and willing to be of help his sales manager could well have been the poster boy for all that is wrong in the world of used car sales. My advice - steer clear of this place. More