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Tim Short Ford of LaFollette

La Follette, TN

4.5
213 Reviews

1916 Jacksboro Pike

La Follette, TN

37766

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Showing 213 reviews

June 16, 2021

I purchased a handicapped van for my handicapped parents. I was financing but Credit Union closed so told Shorts had to finish the next day. The next day Shorts said they had taken a deposit for the handicap More

by RYork
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Rogers
Jun 17, 2021 -

Tim Short Ford of LaFollette responded

RYork, we are very sorry to know you had bad experience, it is part of the process to let the customer know that a deposit is required to hold any vehicle, we will work harder on training so this does not happen again, thank you for your feedback.

Jun 17, 2021 -

RYork responded

Apparently, the supposed deposit from another customer was non existent because Shorts continues to email me but increased the price of the handicapped vehicle. Shorts said they sold it to customer who gave deposit but it still hasn’t sold. Shorts continues to advertise the handicapped vehicle with an increased price. That is suspicious but draw your own conclusions.

Jun 21, 2021 -

Tim Short Ford of LaFollette responded

RYork, thank you for letting us know that we did not take down the van from the website on time, he have done that already, have a wonderful day.

June 03, 2021

I REALLY LIKE THIS DEALERSHIP. OVER THE YEARS I HAVE PURCHASED CARS ACROSS THE COUNTRY, NONE OF THEM PLEASED ME AS MUCH AS SHORT REDMAN More

by NFPJM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RONNIE COLBURN, JOHN WRANKLE
Jun 17, 2021 -

Tim Short Ford of LaFollette responded

NFPJM1 thank you for your high star rating, we really appreciate your nice words and loyalty, have an amazing day!

Jun 17, 2021 -

Tim Short Ford of LaFollette responded

NFPJM1 thank you for your high star rating, we really appreciate your nice words and loyalty, have an amazing day!

May 31, 2021

Fast, efficient, nice, professional. Clean and comfortable waiting area. Friendly people and finished my service appointment far more quickly than I had expected. No problems whatsoever! More

by Zinknxvl@hotmail. Com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
Jun 17, 2021 -

Tim Short Ford of LaFollette responded

Zinknxvl@hotmail.com, thank you for your 5 stars! we appreciate your business and are glad to see that you loved our dealership, please come back soon. Have a great day!

May 16, 2021

We love our 2016 Ford Explorer ! Winter Belongia was awesome! Our finance man was awesome as well. We have bought several vehicles from Short Redmond Ford Lafollette. It’s our go to place ! More

by Dawn Rumsey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winter Belongia
Jun 17, 2021 -

Tim Short Ford of LaFollette responded

Dawn Rumsey, thank you for your high rating! we appreciate your kind words for Winter and the Finance Manager, we hope to be of service to you again, enjoy your ride!

May 11, 2021

Our salesman Anthony Oaks was great.. Love our 2015 Nissan Altima.. I would recommend Short Redman to everyone. Friendly & honest people.. Great prices.. Albert Massengill More

by Massengillkdm66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Oaks, Charles Burchfield
April 26, 2021

I highly recommend Short Redmond Ford. Great buying experience. I’ve bought several trucks from Short Redmond Ford. Always been a great experience. Great group of people. If you’re looking for a vehicl More

by jasons.young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Wrinkle, Cliff Lane, James Brafford, Bryan Hoskins, Mike Lay
Apr 28, 2021 -

Tim Short Ford of LaFollette responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

April 23, 2021

The dealership messed up sending the documentation necessary for me to get a plate incorrectly three times. After getting nasty with me, they realized their mistake and finally got the job done only t More

by Stunned
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lay
Apr 28, 2021 -

Tim Short Ford of LaFollette responded

We are so disappointed to learn of this situation you have described. Please give us a call at (423) 562-2251 to talk to our Customer Relations Manager Veronica and we will do our best to make this better. We hope to hear from you soon.

May 05, 2021 -

Stunned responded

Victoria, I'm interested in knowing what you can do for a customer who lives a long distance from your dealership. The cost for the sensors ran about $600. Randy

April 12, 2021

I loved the hospital and the service while other places where telling me a week wait ,just for an oil change Short Redmond ford got me in on the same day and got me done ..I would love going back there aga More

by jgrahamjr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Apr 28, 2021 -

Tim Short Ford of LaFollette responded

jgrahamjr1, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust and we're so happy to hear that your experience reflected this. Thanks again for your business and have an amazing day!

April 10, 2021

Our salesman Josh and his team went above and beyond to get us in the suv of our dreams. He was very personable as well as professional. I highly recommend Short-Redmond Ford of Lafollette TN. I’ve never b More

by amber&john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh , Cliff Lane, James Brafford, Bryan Hoskins, Charles Burchfield, Mike Lay
Apr 12, 2021 -

Tim Short Ford of LaFollette responded

amber&john, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

March 28, 2021

Thank you Roger Adkins for taking such good care of us. I’m loving my new Bronco!! Traded in my 2016 Mustang that was loaded but I just needed a change and more room. I’m not disappointed at all. Thank you More

by Balserbabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Adkins
Apr 12, 2021 -

Tim Short Ford of LaFollette responded

Balserbabe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again!

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