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Tim Moran Hyundai - Service Center

Hemet, CA

4.7
1,213 Reviews

1,213 Reviews of Tim Moran Hyundai - Service Center

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August 08, 2022

Didn't like the 1pm appointment that comes with a 2hr waiting period. Will look for service that has appointment times not periods. More

by golfermike5934
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Coulter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Tim Moran Hyundai responded

Mike, after speaking with our service depart we finished and delivered your vehicle to you in one hour flat. We don't like to over promise and that is why say 2 hours, just in case the technician scheduled to work on your car gets delayed finishing another customer's vehicle or returning from their lunch period as can be the case with appointments scheduled right after. I'm glad to hear that we were so fast and hope you give us another chance.

August 07, 2022

Customer service has the essence like you've been following The Ritz-Carlton model? Can only guess your technicians are similarly trained along with top notch tech. More

by mlonn48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Daniel Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Tim Moran Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kory Foster Service Manager kfoster@goschmail.com

August 05, 2022

Our service writer was very helpful and friendly. Our car was fixed on time and was clean . More

by danverplank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Daniel Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Tim Moran Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Kory Foster Service Manager kfoster@goschmail.com

August 04, 2022

My service is excellent every time I've come in. Polite and always on time. More

by cdowning1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Tim Moran Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kory Foster Service Manager kfoster@goschmail.com

August 01, 2022

Really appreciate what the team did for me at my last visit. They were booked two weeks out and still let me drop off my vehicle and they did set the expectations for the time frame of the repair. Not on More

by monteb9511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Daniel Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Tim Moran Hyundai responded

Thank you for choosing Gosch Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kory Foster Service Manager kfoster@goschmail.com

July 30, 2022

Friendly and professional service advisor. Vehicle repaired and delivered at the time promised! I'll be back! More

by manopad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Daniel Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2022 -

Tim Moran Hyundai responded

Thanks for sharing your thoughts about your experience with Gosch Hyundai. We appreciate your business and hope to see you again soon! Kory Foster Service Manager kfoster@goschmail.com

July 28, 2022

Greg was absolutely great! He went out of his way to help me with my purchase. More

by marquitarenee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Staples
July 27, 2022

They never return calls about my car to update me on progress. Not happy about it at all. They can't give me a solid date of completion. More

by Stephnwink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Coulter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Daniel Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Tim Moran Hyundai responded

Stephn, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Patrick Gosch General Manager pgosch@goschmail.com

July 26, 2022

Goash Auto Service could not fix my car, I have to take it somewhere else for repair. More

by cinny91343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Rios
Jul 29, 2022 -

Tim Moran Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Patrick Gosch General Manager pgosch@goschmail.com

July 26, 2022

I have always had a good experience with the dealership and the staff. They always seem to go the extra mile to ensure customers are taken care of. More

by Yeffiryd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Daniel Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Tim Moran Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kory Foster Service Manager kfoster@goschmail.com

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