Tim Lally Chevrolet - Service Center

Best Vacation Repairs My husband and I were visiting friends in Bedford, OH. When we arrived, our Chevrolet Equinox was having a problem - the engine light was on. We too My husband and I were visiting friends in Bedford, OH. When we arrived, our Chevrolet Equinox was having a problem - the engine light was on. We took the car into Tim Lally Chevrolet on Monday morning not knowing what to expect. The Service Rep, Andrew Wagner, could not have been nicer. Knowing that we were from out of town, he said they would check the car immediately and let us know what needed to be repaired. The vehicle was diagnosed and repaired before noon. They made our week so much more enjoyable because the vehicle was repaired quickly and we did not have to worry about it and could just enjoy the rest of our vacation. Thanks to everyone at Tim Lally Chevrolet for your assistance!!!!!! More

Poor customer service warranty work I received a notice of recall for my vehicle. The notice from GM indicated the power steering and ignition needed to be replaced immediately they wer I received a notice of recall for my vehicle. The notice from GM indicated the power steering and ignition needed to be replaced immediately they were dangerous. The repairs were no cost to me and covered by the manufacturer. I called Lally to make an appointment. Lally indicated that they were very busy and I would have to wait at least 6 months to get the vehicle repaired. Lally indicated if I had an accident or the vehicle quit working due to the recall problems I could have the vehicle towed to their shop. They said they would look at it at that time. I made several attempts to have the matter resolved through GM's customer service line over several weeks. No help. I called the Ohio Attorney General's office and finally received some attention from Lally, not a phone call but the AG.indicating I could call for an appointment. By this time I had called Classic Chevy in Mentor and they made the repairs the next day. I will likely never go to Lally or recommend them for anything ever. They were less than helpful or courteous. I can see why there are so many negative reviews of this dealership. More

I have dealt with Tim Lally chevy for many years. I have bought one car from them, and my mom & dad have bought 4 from them over the years. But most recently, i had work done on my cavalier, the check engin bought one car from them, and my mom & dad have bought 4 from them over the years. But most recently, i had work done on my cavalier, the check engine came on. They ran a test and found a solenoid for the evap system failed. They had it diagnosed and fixed in one day.. actually less than 2hrs! Would highly recommend for anyone who needs service work done on their car.. i think why would you go to some aftermarket place when you can get the best trained people for your car at tim lally?? will always go there with my chevy! More

This is not just a crackpot commenting for the xxxx of it,I work for a company that has a fleet of vehicles service and bussiness from Tim Lally chevrolet and they have got to be the worst dealership as f it,I work for a company that has a fleet of vehicles service and bussiness from Tim Lally chevrolet and they have got to be the worst dealership as far as service repair. I don't know if they have one good mechanic there who is competent. My service vehicle has been in there for 5 weeks(no exageration) and they still don't know whats wrong with it. My wife and I purchased a cavelier from them and had to get some warranty work done for a bad window defrost. It sat there for a week untouched. I finally picked it up(unfixed) and took it to Serpentiti in strongsville oh. which is a great place and in one day DONE. You need to investigate LALLY, this is a dead serius letter. More