Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Tim Lally Chevrolet - Service Center
Warrensville Hts, OH
395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
395 Reviews of Tim Lally Chevrolet - Service Center
Sort by
April 08, 2016
Deceit and Fraud DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don DECEIT & FRAUD – BUYER BEWARE Tim Lally Chevrolet has a foundation based on deceit, incompetence, and fraud. Tim Lally charges for items that don’t need to be replaced and surreptitiously increase the bill for services that are based on incompetence and deceit. In addition, their supervisor Mark Rigby, will be sure to scream at you and denigrate you in front of other employees. Caught red-handed, Tim Lally is unwilling to resolve their mistakes, and invites you to take them to court. Before buying or taking your vehicle to Tim Lally, look up how many lawsuits they’ve been involved in (its public record) and consider my story below. I recently took my vehicle to Tim Lally because my check engine light was on and my vehicle wasn’t running correctly. After a diagnostic, I was initially told that replacing a sensor (costing nearly $750) would completely resolve the problem. In addition, the service manager convinced me to also replace a solenoid that ostensibly would go bad in the future. So, I agreed to the $1,600 in repairs based on the promise, and diagnostic, that I would be on my merry little way once the repairs were completed. Unfortunately, the repairs did nothing, and I’m in the same position as I was when I brought the vehicle in. After paying for parts and services that were ultimately superfluous, Tim Lally then claimed that the problem was due to some other mechanical problem - an additional $4,200. What! At this point, they had my vehicle for a week, and no way was I going to spend another $4,200 for something that should have been diagnosed from the start. So, I did what anyone else would do, I asked for a refund for the unneeded services that were already performed and planned on taking my vehicle to a more competent repair shop. I took off work to pick up my vehicle and figured they would be apologetic about the situation. Boy was I wrong. After talking to the service manager, I was quickly taken back into an office away from other customers. Supervisor Mark Rigby immediately closed the door and began to yell and scream demanding payment for repairs. He said “I don’t care what you do or what your story is, pay the money or take me to small claims.” I realized that it was Mark’s conscious effort to try and get me to yell back, but I wasn’t going to bring myself down to that level. Every time I spoke, I was interrupted and yelled at some more. He even went as far as making denigrating comments about my reputation – but this is the first time I met the guy. (By the way, I realized quickly that Mark Rigby was unwilling to resolve the issue so I quickly started to record the conversation. A blog and recording will be linked to this complaint) Instead of refunding me for repairs that supposedly would solve my problem, I was given only one choice – pay the bill or we keep your vehicle hostage. And that’s where it stands. I write this letter, as my vehicle sits in the cold, unrepaired, and $1,600 in the hole. But this isn’t the first time Tim Lally has treated customers this way. Three months ago I brought my truck in because the wheels were shaking. Just 15 days before I brought it in, I had the brake pads replaced by another mechanic. Yet, Tim Lally called to say that I needed an entire brake job, pads and all. Just to be sure, I snuck back into the garage, crawled under the truck, and to no surprise the pads I had replace 15 days prior still had bar code on them. To no surprise, I would not recommend Tim Lally. I’m told that in situations like these, there are consumer protection laws that allow for complete recovery. I’m not sure on the laws, but I’m also told that customers can actually get up to triple damages if certain guidelines are not followed by mechanics. In any event, my vehicle sits at Tim Lally as I write this complaint. My face is still soaked from the wet breath of Mark Rigby yelling in my face. And Tim Lally has a brand new facility that they need to pay for – bilking consumers to cover the bill. More
by baron766
Employees Worked With
Mark Rigby
March 20, 2016
Excellent customer service Mr Devin Lindsey has made my buying experience easy and straight forward. He has done everything to make sure all my concerns were meet at the time of Mr Devin Lindsey has made my buying experience easy and straight forward. He has done everything to make sure all my concerns were meet at the time of purchase and continuing with the scheduled service for my new vehicles More
by Mr Boone
Employees Worked With
Devin Lindsey
March 19, 2016
I just loved my sales man-Chris Vasko I came in to get a oil change on my 2013 impala ltz..nothing wrong with it..Chris came by and was very personable and we just talked..He was new and I I came in to get a oil change on my 2013 impala ltz..nothing wrong with it..Chris came by and was very personable and we just talked..He was new and I am a vip..lol.. at tim lally. When we got done I was leasing a 2016 impala ltz..I believe I was his very first sell. And then a couple days later he sold my old car.. I appreciate his approach..no pressure...he was friendly and made it easy for me to make my decision. Thank you, Chris! Also, I always work with Curtis Tate in service. He us always helpful, pleasant and makes sure I am taken care of..He had my 13 in service but came out and congratulated me on my 2016 purchase. Thank you Curtis! More
by CarlaMc
Employees Worked With
Curtis Tate , Chris Vasko
March 03, 2016
Great Service I had my brakes serviced by them. I received great service and they were good people. I would definitely recommend them to others! I am disabled, the I had my brakes serviced by them. I received great service and they were good people. I would definitely recommend them to others! I am disabled, they took me home while they worked on my vehicle and came to pick me up after the work was done. A.J. was my service advisor. More
by Ted H.
Employees Worked With
A.J. was my service advisor.
December 20, 2015
Great Service/Awesome Experience I have had nothing but positive experiences at Tim Lally. I have been a customer since 2007 when I leased my first (and only) car. Most of my interact I have had nothing but positive experiences at Tim Lally. I have been a customer since 2007 when I leased my first (and only) car. Most of my interactions have since been with the service staff (routine oil changes and repairs) and they are GREAT (especially Matt and Curtis). They are timely, friendly, polite, and respectable. They address any concerns I may have about my car and take the time to answer the many questions I sometime have. Scheduling a service appointment is easy. The waiting area is comfortable. Overall, great place and great customer service. More
by R.Robinson
Employees Worked With
Matt, Curtis and the entire service department team ( I can't recall everyone's name).
November 15, 2015
Great oil change! Called Tim Lally Chevy at 7 in the morning and was able to get my car in at 7:30 a.m. Customer service representative Curtis was so helpful he got me Called Tim Lally Chevy at 7 in the morning and was able to get my car in at 7:30 a.m. Customer service representative Curtis was so helpful he got me in and out in a timely fashion More
by Jmolnar
Employees Worked With
Curtis Tate
November 13, 2015
New tires I dropped my car off to get new tires and the process was very quick and easy, very important since I was trying to get to work on time. The car was I dropped my car off to get new tires and the process was very quick and easy, very important since I was trying to get to work on time. The car was finished on time, the price was exactly what I was quoted and my car was washed and ready for me to pick it up. I was taken care of by AJ Wagner in the Service Department and he was terrific to work with, very professional and courteous. Great experience! More
by Teresa W
Employees Worked With
AJ Wagner
November 08, 2015
Transmission computer We brought in the Chevy Cruze 2012 to find out what the check engine light was. We talk to a service professional Matt Nagy who helped me along the pr We brought in the Chevy Cruze 2012 to find out what the check engine light was. We talk to a service professional Matt Nagy who helped me along the process in determined that it was the transmission computer inside the transmission itself. Since the car had over 100000 miles Matt called Chevrolet corporation and try to find out if they were willing to cover the expense of the transmission computer. Matt called me back with the good news that despite being over 100,000 miles Chevrolet corporation was willing to pay 75% of the expense and I only had to pay the deductible. I would like to personally thank Matt for everything that he did and recommend Tim Lally Chevrolet for service in the future. Respectfully, Brian Thelen :) More
by Bman
Employees Worked With
Matt Nagy
November 02, 2015
Excellent Service Service Advisor Vicki Lebovitz and mechanic Ray gave me top notch service on 10/21/15. Very pleasant, helpful, accommodating and knowledgeable. Than Service Advisor Vicki Lebovitz and mechanic Ray gave me top notch service on 10/21/15. Very pleasant, helpful, accommodating and knowledgeable. Thanks so much! More
by DavidJ
Employees Worked With
Vicki Lebovitz, Ray (mechanic)
October 19, 2015
service Service crew was quick & helpful. I didn't have time to get comfy before the crew had serviced the car. The coffee was fresh. I wanted to walk the l Service crew was quick & helpful. I didn't have time to get comfy before the crew had serviced the car. The coffee was fresh. I wanted to walk the lot but the car was done quickly. More
by stretch
Employees Worked With
Ididntcatch, hername
