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Tim Lally Chevrolet - Service Center

Warrensville Hts, OH

4.6
432 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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432 Reviews of Tim Lally Chevrolet - Service Center

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July 15, 2023

Without providing a long drawn out story, bottom line is don’t take your vehicle here. They’ll tell you something is wrong with your vehicle and then suggest that you buy another vehicle. I took my vehicle More

by chawinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2023

I have been trying to get my car fix for over a year. Each time i call they never get back to me on the status of the part they need to fix my 2022 Malibu brought brand new with 3 miles on it. When the s More

by BKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Milliner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Lally
2.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Slapnicker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JAMES LAMTMAN
February 13, 2023

1) They had my car for almost four weeks after telling me it would take less than a week. 2) Then they told me one of the parts they needed to fix it was on back order. 3) So I picked up my car, paid f More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember their names.
October 29, 2022

I have an very expensice new 2500 series pick up truck that the breaks squeak all the time. Had it in for service twice and they say " your breaks will just squeak, thats what they do". Seams wierd that m More

by jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Nagy
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2022

Matthew Nagy is rated over the top on the scale from 0-10, 10 being excellent! More

by deb0707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

Recently moved to Ohio and saw good ratings for the service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks More

by obfour1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James
December 24, 2021

After 3 trips for a rework wheel alignment found out needed a tire rotation with additional charges More

by deb0707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2020

I recently went to get my car fixed . TheyTold me “ good I recently went to get my car fixed . They Told me “ good news” we can’t find anything wrong with your car but we have to reset the computer .. you j More

by Riayanekenzie
Recommend Dealer
No
Employees Worked With
Not listed
July 14, 2020

I will never purchase another vehicle from tim lally or use its services, I been dealt unfairly by it service manager and I believe they are dealing monetarily for themselves and squeezing money erroneousl More

by Clint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Jablonski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Nagy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department manager , Stephanie Malfara, John Kuivila
May 03, 2019

Quality Customer Service I went to this dealership for service my extended warranty was not honored I asked to speak with the service manager which I was told he was running l More

by Green
Customer Service
Recommend Dealer
No
Employees Worked With
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Green responded

Alex Thanks for your help but I still never received a phone call from the unprofessional service manager

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