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Tim Lally Chevrolet

Warrensville Hts, OH

4.7
1,211 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 1,211 reviews

September 13, 2016

Stress free experience! Everyone that I came into contact with during my Tim Lally Chevrolet experience was helpful, patient and friendly! Not an overly pushy person in the More

by Tob,Bev555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim "Z" Zabielski
Sep 22, 2016 -

Tim Lally Chevrolet responded

It is very kind of you to write us such a nice review, Tob. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Tim Lally Chevrolet. Thank you so much for your business and please let us know if there's anything else we can do for you. Best regards, Camille Parr cparr@timlally.com

September 06, 2016

Good Customer Service My mom just bought a car from this dealership. I can say enough good things about our experience. The sales person who worked with us was wonderful. H More

by Smith608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ferguson, Travis Kinnebrew
Sep 22, 2016 -

Tim Lally Chevrolet responded

We appreciate you taking the time to leave us a great review! We are pleased to hear Travis did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best regards, Camille Parr cparr@timlally.com

August 28, 2016

A very happy malibu driver My mother and I went to turn in her leased 2013 Malibu at Tim Lally. Brenda Milliner was our salesperson she was unbelievably patient and helpful. My More

by thehappymalibulady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner, Jim "Z" Zabielski
Sep 01, 2016 -

Tim Lally Chevrolet responded

Thank you for writing about your visit with us, and congratulations on your new 2016 Malibu! Brenda is an asset to Tim Lally Chevrolet, and it is encouraging to hear she impressed you by delivering our trademark service. Thank you for your recommendations. Sincerely, Camille Parr cparr@timlally.com

August 24, 2016

Great service! I am more than pleased with Tim Lally Chevrolet and everyone who is part of the service team. Very friendly folks, who addressed me as soon as I walke More

by mamaboo
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Jewett
Sep 01, 2016 -

Tim Lally Chevrolet responded

Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Tim Lally Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Camille Parr cparr@timlally.com

August 19, 2016

Excellent communication Excellent service my sales rep made everything clear and concise, the experience was superb. I was taken care of expeditiously, friendly service imple More

by Lynn116t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Milliner
Aug 23, 2016 -

Tim Lally Chevrolet responded

Thank you for taking the time to submit this awesome feedback, Lynn. Hearing that you received "excellent service" from one of our sales team is always encouraging and reassures us of our commitment to our customers. We look forward to hopefully doing business with you again in the future. Best, Camille Parr cparr@timlally.com

August 17, 2016

Car Service The dealership resolved the matter with my vehicle making noise on the passenger's side. I'm very much satisfied and thank you to all who assisted me More

by Rachel Colbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Tate
Aug 23, 2016 -

Tim Lally Chevrolet responded

Rachel, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Camille Parr cparr@timlally.com

August 16, 2016

How could you ask for better service!!!! I went in to visit Tim Lally Chevrolet looking for a new truck and to check out their amazing new building and was blown away. A few friends of mine More

by SilveradoNinja86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Parr, Doug Ferguson, Robert Parr
Aug 23, 2016 -

Tim Lally Chevrolet responded

Congratulations on your new truck, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Camille Parr cparr@timlally.com

August 15, 2016

Red carpet service Kendall and Holly were absolutely wonderful. This is my first purchase from TIM Lally, but TIM Lally has been my preferred service center for many ye More

by Superman8511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Vansil, Kendell Harrell, Kam Wong
Aug 17, 2016 -

Tim Lally Chevrolet responded

Thank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to Tim Lally Chevrolet and it’s great to hear of your continued business. Kendall and Holly are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new Chevy! Warm regards, Camille Parr cparr@timlally.com

August 15, 2016

A wonderful experience I referred to Tim Lally by my father and it was wonderful experience. Friendly customer service and I was out quick and they handled all the paperwor More

by NekoNay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
Aug 17, 2016 -

Tim Lally Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Neko! Congratulations on your purchase! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Warm regards, Camille Parr cparr@timlally.com

August 13, 2016

Recall fixed Everyone was very helpful and my car was completed in a timely manner. I would definitly recommend them to any one of my friends and family. More

by Hummer1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 17, 2016 -

Tim Lally Chevrolet responded

Thanks for your perfect review! We are very happy to hear that your service was completed in a timely manner! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Camille Parr cparr@timlally.com

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