Tim Dahle Nissan Southtowne - Service Center

My experience here was complicated. I had an oil change done, and directly afterwards my air conditioning stopped working. When I initially worked with them on it, they took over 4 hours before calling me done, and directly afterwards my air conditioning stopped working. When I initially worked with them on it, they took over 4 hours before calling me back and telling me that they weren't really sure what it was. Upon pressing, they made some guesses and gave me a quote. I wasn't satisfied with a guess and a quote, nor was I satisfied with the various explanations they kept coming up with. When I tried to escalate I had a difficult time getting them to return my calls (I later found out that the service manager had been out of the office those days), so I took my car to another mechanic and got a second opinion. At this point management stepped in. Mark convinced me to return my car to them, and to let them take another look at it with a different mechanic. He set me up with a loaner vehicle so that I wouldn't be without a car while they worked on it. They had multiple people look at it, confirm the issues and solutions, and then work to make things right and to make sure my car was fully functional once again. While neither of us were sure if it could have been caused by their mechanics, the timing was suspicious, and Mark wanted to make sure they hadn't done anything wrong and make sure to right it if they did. I've come back to Tim Dahle because I felt like they were the best Nissan dealer in Utah. I've bought multiple cars from them, and had my share of service done here. Overall and through the years, I think that they've been good and that the service they've provided has been excellent. I think that despite the issues I had, it's good to know that they were more than willing to make things better. After they realized that something had gone wrong, and even though it likely wasn't their fault, they stepped up to make things right for me, and ensure that I had a good experience and was satisfied in the end. More

We had a great experience from the fast and pleasant courtesy ride driver to Scott who helped us understand our repairs and the recommended future repairs. I remember how courteous and knowledgeable Sco courtesy ride driver to Scott who helped us understand our repairs and the recommended future repairs. I remember how courteous and knowledgeable Scott was when he helped service my brothers Nissan a few months ago. So thats 2 for 2 Scott! Awesome job! We are in the market for a new car and may just consider another Nissan due to the great job in the service department at Tim Dahle. Thank you! Sincerly, Frank Gonzalez and family. More

I have purchased several vehicles from Tim Dahle southtowne, the dealership as a whole has always been fantastic to work with. I currently don't have Nissan but Steve Phillips in the service departm southtowne, the dealership as a whole has always been fantastic to work with. I currently don't have Nissan but Steve Phillips in the service department always takes care of my needs on any of my vehicles. I get straight, honest answers to my questions. Steve is prompt to call me to update me with the status of my vehicle and to tell me what it's going to take to fix the problem. I don't care about what the repairs cost, as much as I care about how they actually do the work. I feel the prices are fair, but I know if I have any problems with the work performed, Steve will take care of it instantly. Cudos to Tim Dahle for hiring exceptional people like steve to represent his dealership. Thank you. C Jacobson More

Every time i go to get my car serviced on, everyone at this dealer especially Steve goes above and beyond my expectation, They make sure to explain what they are going to do and how long it will take this dealer especially Steve goes above and beyond my expectation, They make sure to explain what they are going to do and how long it will take and always make sure i have a ride to where i need to be if i'm not waiting in house, I sometimes even call last minute and they get me in same day, They do everything to make me feel Good about bringing in my car to them, I plan on buying many more Nissan's from them in the future and staying with for they great service team they have there, A+ in my book More

I have been a customer since 2003 and have always been happy with the sales and service I've received at Tim Dahle, Sandy, especially from Mark Tuttle. He's remained a constant there and I've always rece happy with the sales and service I've received at Tim Dahle, Sandy, especially from Mark Tuttle. He's remained a constant there and I've always received quality assistance. Everyone is very nice who've I encountered there and it's always service with a smile! Thank you for your years of excellent service and I hope to see you for many more. More

I was traveling through Utah recently and broke down on the most gosh awful highway ever. In a panic I googled and called the closet Nissan dealer who just happened to be Tim Dahle Nissan in Sandy. The s the most gosh awful highway ever. In a panic I googled and called the closet Nissan dealer who just happened to be Tim Dahle Nissan in Sandy. The service manager understood my needs and personally came to my rescue with one of his technicians. Let me be clear, they skipped the tow truck part and showed up on the highway to rescue me. They found some loose hose or something and fixed it on the spot. Then insisted that his technician drive my van back to the shop to make sure it was safe. The service manager, Mark I think was his name was gave me and all my kids a ride back to the store in their shuttle. They found an air box thinga majiggy left loose from another service center. Best part, they did not charge me and he refused to accept a tip. Thanks Mark and every one else at Tim Dahle Nissan. You saved my vacation and my sanity ! More