Tim Dahle Nissan Southtowne - Service Center

Don't trust these guys in service!! So I typically don't Rant... but what I have been going through with Tim Dahle South Towne Nissan service department is BEYOND RIDICULOUS, here's the So I typically don't Rant... but what I have been going through with Tim Dahle South Towne Nissan service department is BEYOND RIDICULOUS, here's the short story.. I bought my car just before christmas and had their service department do the oil change in February 4 days later my turbo and motor have to be replaced because of OIL STARVATION! The first shop that looked at it had to put 3qts of oil in my car just to get the oil to register on the dip stick!! No my car didn't have a oil leak nor did the oil plug fall out so where did the oil go??? Not in my driveway... While if you ask South Towne Nissan's service department assistant manager or manager they will have all kinds of stories saying that Subaru knows there's an oil consumption issue (yep they do but on newer Subarus and Subaru is assisting those customers) my Turbo probably kicked out 3qts of oil (with out me NOT knowing) ADD in story time: they have 3 subarus in their shop with the same kind of issue (2 days later and the other manger said they had 5 Subarus in the shop with this issue)....They continued to try and Throw subaru under the bus and state that there is such an issue with Subaru that they had to use a used motor because Subaru didn't have any motors in stock...Yeah NO!! I called around and wow to my shock found plenty of Subaru motors... Basically the assistant manager and the manager of the service department treated me like a stupid girl that was trying to blame them for something they didn't do and that they could prove it by all these stories and videos.. I have tried so many avenues to talk this out and at least find someone to at least treat me with some brains.. The sales manager (Grin P) and the service GM (Josh) at least treated me respectfully and listened when the service advisers/ assistant Manager and Manager (John D and Andy) treated me like a silly stupid girl. I finely get the video of my oil change (after I've been requesting the video for a week) - it's so low quality has no time stamp, can't see my licence plate nor the oil meter and its under 2 minutes long.. So they state they aren't at fault and have proof they did what was required of them but want to make me happy and are willing to assist me in replacing my motor at cost to save me some money.. More

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! DO NOT BUY A NISSAN FROM THIS DEALERSHIP, YOU WILL REGRET IT!!! Never work with Tim Dahle Nissan again! Worst customer service experience of my life! DO NOT BUY A NISSAN FROM THIS DEALERSHIP, YOU WILL REGRET IT!!! Never work with Tim Dahle Nissan again! Worst customer service experience of my life! Bought a 2007 Nissan Pathfinder and did ALL maintenance and service through this dealership and the motor blew with only 111K miles on the motor. Was charged over $1800 (Almost $10k to replace the motor and exhaust!) more than originally quoted and it took over 6 weeks to get my vehicle back! I asked my service advisor that I worked with for over a decade JD to help, nothing, the service writer Scott is worthless, never following through on any of his commitments. I asked for the service manager to call me back, nothing, I even asked the owner Tyler Slade to call me back, crickets! DO NOT BUY A CAR OR GET IT SERVICED FROM THIS JUNK SHOW OF A DEALER!!! YOU WILL REGRET IT!! More

Dishonest What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made th What dishonest people.. taking money from us, the parts guy hit my car in the service Bay, changing numbers and being completely dishonest. We made the stupid decision to buy from them twice got screwed over twice and it's so unfortunate that even working with Steven Dahle got us screwed, Bill in finance, Martin in the glass Bay approving deals, and jd in the service Bay. Apparently they don't have people "qualified" people to work on the vehicles, the used car mechanic not only hit my vehicle but didn't do any oil change the two times I brought it, we would all assume it would be done buying it but we are wrong. They also sold us a vehicle that would not pass safety and emissions. Be very careful who you work with here. In fact it's illegal for a car dealership to sale cars that won't pass. So how many of you people that buy here think it really passed? If they do it to me won't they do it to you? More

Terrible service! I went in to get my car worked on. They over quoted me and said it would take them way longer then it should to fix it. It's like they were trying to I went in to get my car worked on. They over quoted me and said it would take them way longer then it should to fix it. It's like they were trying to overcharge me because I'm a girl. But I'm not dumb. Nissans don't have expensive parts it's why I went with a Nissan. More

Great place! Whenever I come in, Steven is always so helpful! I've been thinking about trading in my car and he is so knowledgable of all the cars. Whenever I come in, Steven is always so helpful! I've been thinking about trading in my car and he is so knowledgable of all the cars. More

Cord was awesome to work with Cord was very easy and nice for me to work with. He answered all questions that I had and was very respectful. He did not pressure me or my husband Cord was very easy and nice for me to work with. He answered all questions that I had and was very respectful. He did not pressure me or my husband which was a good thing. More

Outstanding I have had great service with Nissan. Have purchased my last 2 vehicles with them. Always a positive experience. My last experience was handled very w I have had great service with Nissan. Have purchased my last 2 vehicles with them. Always a positive experience. My last experience was handled very well and I left very satisfied. I am thankful for the wonderful people I have had the pleasure to meet and work with. More

INCREDIBLE SERVICE!!!! I needed an oil and filter change, my tires rotated, and a scratch buffed out on my car. Stephen Galaso (my absolutely excellent salesman who sold me I needed an oil and filter change, my tires rotated, and a scratch buffed out on my car. Stephen Galaso (my absolutely excellent salesman who sold me my Rogue) connected me with an equally absolutely excellent Service Advisor, Joe Grotton. Joe took care of everything I needed done in the most timely manner possible. I usually dread taking my car in for service at dealerships because it seems like you always need to block out 3+ hours for the service to be done. I was in and out of the dealership in less that an hour with how quickly Joe worked on my car. He not only provided me with quick, excellent service, but he even ran my car through the car wash, so I when I got it back it was like receiving a brand new car again. The best part, was while I waited on my car, I was able to relax and watch TV, eat some delicious popcorn, and catch up with the wonderful salesmen and service guys that work there. They all remembered my from when I first bought my car and took 5 minutes out of their day to come say hi and catch up. THAT is excellent customer service! They all take the time to create personal relationships with their customers. THANK YOU, JOE & STEPHEN!!!!! Tim Dahle forever has my business and recommendation because of these two. Thank you, Joe for taking such great care of my Rogue! More

AWESOME experience every time. I stopped in without an appointment for service on my jeep. Greeted promptly and adviser really took the time to understand my concerns. He didn't try I stopped in without an appointment for service on my jeep. Greeted promptly and adviser really took the time to understand my concerns. He didn't try to sale me service I didn't need and was not pushy. After my information was taken I was escorted to there lounge. There lounge area was very comfortable, they had free wifi, free coffee and even a soda machine. My advisor came back after a short time and reported the findings of my jeep. There were some items to address in the future that would be needed that I had time to prepare for. I love the fact that they didn't try to sale me a bunch of stuff I didn't need. My adviser told me he would come get my just as soon as they were done. A short time later he walked me to the cashiers desk and went over my paper work. I really feel like they went the extra mile to help me maintain my vehicle. After I was finished they walked me to my car, that they had pulled up front of they building, owe and they even washed it to! Thank for the great service you guys ROCK! More