Tim Dahle Nissan Southtowne - Service Center

Customer service sucks. If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car ser If I couldnt give zero stars I would. Too many issues to list here. Contact me and we'll talk about why you don't want to buy or have your car serviced here. More

Caleb did an amazing job helping me with buying my new car. Couldn’t recommend anyone more than Caleb. Very respectful and well mannered. car. Couldn’t recommend anyone more than Caleb. Very respectful and well mannered. More

5 stars for the service center at this location! ! Masen was super helpful and informative. He kept me in the loop throughout the whole process and made it feel like he actually cares about his custo ! Masen was super helpful and informative. He kept me in the loop throughout the whole process and made it feel like he actually cares about his customers that come in. The employees were quick and got me in and out. I’ll be back! 3 stars for the sales department, my experience with them has been incredibly difficult, and not as easy, a lot of run around. More

These scathing reviews make my experience sound like a trip to Disney. I went in for a routine oil change. While waiting, I visited the show room. I observed no salespeople, no customers, no phone ring trip to Disney. I went in for a routine oil change. While waiting, I visited the show room. I observed no salespeople, no customers, no phone ringing, no person at the front desk asking I needed assistance. No one. It was as if they were closed. An employee eventually approached and showed me a picture on an iPad. He said this is the undercarriage of my vehicle and that they've discovered a leak in my rear axle. And that for only $509.00 parts & labor, they could try to have it repaired by the end of today. I told him that my car runs beautifully and I'm not familiar with what he was talking about. But I was familiar with my garage floor and there is no fluid on it. I asked WHAT is leaking from my rear axle. No answer. I actually asked "is it blinker fluid?" Silence, I told them no thanks and to just change the oil. My summation is this. Because no one is buying cars at Tim Dahle Nissan Southtowne, they're now making money by tricking you into allowing them to repair & replac things on your car that aren't broken. You've been warned, Jedi. More

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

Absolutely the worst dealership bar none! ! Took my vehicle in for service, was never informed of any price, never got a call, I had to call them and found out they hooked it up to a machine t ! Took my vehicle in for service, was never informed of any price, never got a call, I had to call them and found out they hooked it up to a machine to tell them nothing about the issue I had and charged me $200. Talked to the extremely rude and condescending service manager who said his guys always disclose the amount before doing the work and that if I have a problem with it, they don't want me as a customer. He then when asked if it is normal for his guys not to call about the status, he said they always do and this one time must have been the exception. He held my car hostage and would not listen, interrupted and said I needed to read my owners manual. Keep in mind this was a power batter issue on an EV that has a warranty for 8 yrs or 100k miles. But he said the issue of capacity isn't covered but he refused to show me where that is stated. He said it is not his job to educate the customer, we needed to be better educated before we came into his shop. Never buy a car here, never have a car repaired here. His refusal to even listen to the customer astounds all customer service standard practices More

I am utterly appalled by the service I received at Tim Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refus Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refused to make the necessary repairs. Worse still, they resorted to dishonest tactics in an attempt to evade responsibility. Their lack of integrity and blatant disregard for customer service is shocking, to say the least. It's clear that their priority is to protect their bottom line, not their customers. I strongly advise against entrusting your vehicle to Tim Dahle Nissan. Their shady practices and lack of accountability are a clear indication of their unprofessionalism. It's an absolute disgrace to the Nissan brand, and a disservice to all customers seeking reliable and honest service. More