Tim Dahle Nissan Bountiful

I’ve never been treated so terrible by a salesman in my entire life. James, “Jimmy James” is a complete disgrace to Tim Dahle’s otherwise reputable name. He lied to us about what was and was not includ entire life. James, “Jimmy James” is a complete disgrace to Tim Dahle’s otherwise reputable name. He lied to us about what was and was not included in the asking price, insulted us for wanting a 60 month finance term vs 72 month, and straight up called us liars when we outlined our financing rate/terms with the current Nissan I have. How often do you hear of a salesman storming in the finance office to y’all at his customers who were moments away from finalizing the deal? Baffling. The immense disrespect and lack of general customer service was enough for us to walk away from the deal with zero regret on the spot. Extremely disappointed in my experience with this dealership. There are SO many Nissan dealerships in Utah! I’d suggest shopping at literally any other one. More

Had a great experience. SJ Johnson was really patient and helpful with my dad who is sometimes harder to explain things to. Worked hard to minimize our time at dealership, as I needed to get back home to my helpful with my dad who is sometimes harder to explain things to. Worked hard to minimize our time at dealership, as I needed to get back home to my daughter who recently had surgery. More

The absolute WORST experience. We confirmed the price of a car several times (verbally and in writing) and told them that we would fly out (during this pandemic!) the next day, buy the car then drive the 10 a car several times (verbally and in writing) and told them that we would fly out (during this pandemic!) the next day, buy the car then drive the 10 hours home. Here we are on our layover with a text saying the price was a mistake and it would be $9k more than the price we discussed. What?! We said you’d better figure this out before we get there. When we arrived, the dealership was completely unprofessional - all the salesmen were sitting around on their phones, desks a mess with food, etc. Long story short, we came up a bit on price and they came down a bit but not as much as we wanted. So we walked out and had to buy plane tickets home. Just a $1000 round trip for nothing... thanks, Tim Dahle!!! Two other things that show how terrible this dealership is: 1) when we went to look at the car we wanted to buy, it was filthy inside. Crumbled up chips in the cup holders, dusty exterior. 2) these moron “salesmen” couldn’t even come up with alternatives for us... they had a similar used Armada in the lot plus an Infiniti that we saw on the website that NO ONE could even think to show us. We would have loved to see those and probably bought one so we wouldn’t have to get on a plane again. I’m glad they didn’t though, I’d rather give my money to anyone else but them. More

The service department was very informative and helpful. Technician Id'd Transmission problem, fixed it under warranty. The rental car was very helpful to have.Thank you for your excellent service!😃 Technician Id'd Transmission problem, fixed it under warranty. The rental car was very helpful to have.Thank you for your excellent service!😃 More

Sales, Mitch and Grin great👍. Finance guy Brad👎 Should be in a solitary room in a mortuary. After this experience I have no trust in him I believe him to be deceitful. be in a solitary room in a mortuary. After this experience I have no trust in him I believe him to be deceitful. More

Horrible experience! You tell them one thing and it’s like they didn’t even listen! Before I could even get in the car to take the test drive they had already shot gunned my credit! Lock your credit afte like they didn’t even listen! Before I could even get in the car to take the test drive they had already shot gunned my credit! Lock your credit after the first soft pull and don’t trust them!!! More

Worst. Experience. Ever. Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with Where to even start...Zero stars. Horrible customer service experience. I am not the type to do reviews, especially negative ones...I just go on with life, but my god, wow. I will skip all the smaller things that I could complain about, but I will say that my mother was already talking about the poor customer service before we even spoke to a salesman. I took a few cars on a test drive...they had some trainee go with me...who knew NOTHING. I traded in a Ford F-150 for a Ford Ecosport that they had on the Nissan lot. Instead of financing, they owed me money as the truck was worth more than the car I traded for. They were supposed to send me a check in the mail for the money they owed me...waited, waited, waited...no check. I call and enquire about the check, "oh we'll look into it and get back to you." Days go by, I call and ask about the check I have not received. "Oh we will mail the check again," (they said it was lost in the mail)...waiting, waiting, waiting. I call again about the xxxx check - now I am getting pissed. The guy that answers the phone says they will call back and let me know when the check is in so I can come pick it up. Of course nobody calls. So I call for like the fifth time, I go get the check. I also purchased some rims from them the day I bought the car. I was told they would be available in a week. Same scenario with the check they owed me. Call, they say five to seven days...nothing, and on it goes. I wait for the rims for over a month and then demand that they cancel the rims and cut me a check. Also, my car came with only one key. They snuck in some key replacement fee in the contract for $600.00 in which if you lose your key they will give you $400 towards replacement...xxx? (My fault, should have noticed this, but it also should have been brought up.) No follow through. Nobody calls you back. Nobody seemed to know what was going on every time I called. I have purchased many cars in my life, (I currently have five cars), and I have never experienced such poor customer service. I know I am ranting...it was just so frustrating! For god's sake, run from this place. Oh, and the car was filthy even after they "detailed and washed it." More

This dealership is the worst. Read the reviews. Liars! They will never call you back. Sold me a car that is now broken, hasn’t even been 4 weeks! Don’t go here! The do not inspect their vehicles, even whe They will never call you back. Sold me a car that is now broken, hasn’t even been 4 weeks! Don’t go here! The do not inspect their vehicles, even when they claim to do so! Honestly they are the dumbest bunch I’ve ever had to work with when buying a car. More

Complete Rip Off The WORST service I have ever received at a dealership. I called and asked that my freon be refilled, to add air to my tire and wash my car. Simple en The WORST service I have ever received at a dealership. I called and asked that my freon be refilled, to add air to my tire and wash my car. Simple enough right? After a couple of hours i get a text that they have financing for repairs. Not a good sign. So i text back and ask the the cost is going to be? They text back and say $585. They said they started the recharge and found a leak in a hose. I kind of knew there was a leak, because I've had to refill the freon 2 years now. So I declined the repair that would also have require me to leave my car for who know how long. So when I go to pick up my car, I'm told that it is $230, wow. But I pay thinking at least my car will be cool for at least a while. They bring the car around and it is NOT washed, it is extremely hot and is blowing hot air MUCH hotter than before I brought it in. I call Dixie Anderson, the service person and ask $19.50 for freon and $195 for labor? I ask how many hours is $195? she said 1-1/2hr. 1-1/2 hr to put freon in and see a leak? I am no mechanic but that seems like way too much time. And on top of that they only "put as much freon in as came out" They did not fill it like i asked, and they did not wash it like it asked so basically I got charge $230 to have my air conditioner run worse and for putting air in my tire. I know times are tough with covid-19 but you don't need to rip off the customers you have to try and make it up. NEVER AGAIN am i going to this place. They deserve negative 230 stars. AVOID More

Unprofessional Costumer Service The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of r The people working are so unprofessional. I went there today for a test drive and was planning to get the car but the rates they gave, was so out of range. They did not clarify the rates they offered and did not even bother to explain to me the details of the offer. I've been to other dealerships and have seen how they behave towards costumers and trying to find what will fit your needs, but I didn't see such behavior there. They took my signature while working on the financials of the car, which was totally unnecessary and kind of impolite!! I will not recommend going to this dealership as there are multiple better with a more caring agent dealership in SLC. More