Tim Dahle Mazda Murray - Service Center

The worst dealerships ever dealt with. The service manager Damon is a condescending jerk and the GM Richard is a liar. Run away, don't walk. The service manager Damon is a condescending jerk and the GM Richard is a liar. Run away, don't walk. More

After 8 years of an amazing relationship with Mazda, loving my CX-5 Grand Touring and loyally servicing my car exclusively at Mazda service departments (Boniface Hiers Mazda) I feel obligated to highlig loving my CX-5 Grand Touring and loyally servicing my car exclusively at Mazda service departments (Boniface Hiers Mazda) I feel obligated to highlight when the MazdaUSA values and reputation are not being lived up to. The phrase “You don’t have to like it, you just have to accept it” (which is what the service representative told me when I asked about the integrity of the service) sums up my grievance with the local Time Dahle Salt Lake City Mazda. I have an included a summary of the actions that have resulted in my grievance. After bringing my car when in for standard services: o The car was returned to me missing the front insignia and I was told that I needed to pay $500 to replace it. The Service Representative told me that the technician highlighted the issue on the video that was taken when I first brought the car in. After I sat down with the Representative and we watched the video together, it was clear that it was not highlighted like the technician said. Despite this, they said it didn’t matter and that it was my job to be able to prove the condition of the car when brought it in, that they are not required to ensure the car is returned in the same condition unless I have explicit proof. o There were attempts to exploit me on multiple services. For example “your car really needs to have it’s AWD serviced.” My car is not an AWD vehicle. When I mentioned this, your representative said that my statement was “confrontational and not helping my case.” o I was called inappropriate names (i.e. an xxxxxxx, lier) which were explicit, unprofessional, and disrespectful • I was told that Mazda does not care about standing behind their product nor their reputation after the car is out of warranty • A technician made a point to remind me he “does not work for Mazda, I work for Tim Dahle so I don’t care what Mazda thinks” • I was told that it is my fault that I am driving a car with 175k miles and not a nicer car and that I should be thankful the front insignia lasted this long • I was told that they don’t want my business • They refused to give me back the loaner that I previously had when it was apparent we would not reach a resolution that day • They pointedly refused to introduce me to anyone in management to help resolve the issue More

No pressure and I am always well taken care of. They are courteous and respectful. They are courteous and respectful. More

Everyone was helpful and friendly and courteous, and accommodating. They even did my emissions test and I paid my state taxes right there! And put my new sticker on my car. Very professional. Always a n accommodating. They even did my emissions test and I paid my state taxes right there! And put my new sticker on my car. Very professional. Always a nice place to get your car serviced. More

Great job! Quick, friendly, quality service! They are on time and seem glad to help with any concern. Highly recommended. on time and seem glad to help with any concern. Highly recommended. More

Really nice service department. Staff are friendly and efficient and get the car finished when they say they will efficient and get the car finished when they say they will More

Hundred bucks for a key?! So my Mazda's ignition key broke and can't go on a key ring anymore. Took it in to this place, where they made me wait for over an hour before inform So my Mazda's ignition key broke and can't go on a key ring anymore. Took it in to this place, where they made me wait for over an hour before informing me that due to some kind of web site problem, they couldn't program me a new key! And if they did it, it was going to cost me $91, plus lost work time. I cannot conceive of any way that my experience with Dahle Mazda could have been worse. BTW, it turns out that there are key repair instructions on YouTube — I'll do that and save myself over a hundred bucks. More

Great service I bought a used car at Dahles and it had a huge problem that needed to be fixed. Dahle's took care of the problem making sure I was a very satisfied c I bought a used car at Dahles and it had a huge problem that needed to be fixed. Dahle's took care of the problem making sure I was a very satisfied customer. Thanks to everyone at Dahles. More

"Excellant Service" I have had my 2015 Mazda 3 since October and this was my first oil change. Nathan was prompt, courteous and very helpful. It was a pleasant experience I have had my 2015 Mazda 3 since October and this was my first oil change. Nathan was prompt, courteous and very helpful. It was a pleasant experience. The car wash was a pleasant bonus. More