Tim Dahle INFINITI

Excellent sales and service experience This is the 6th car I have purchased from Tim Dahle Infinity. The experience has always been excellent. I have them service my Infinity vehicles as This is the 6th car I have purchased from Tim Dahle Infinity. The experience has always been excellent. I have them service my Infinity vehicles as well and they always perform excellent service. I highly recommend them. More

Honest, non-pushy, and super friendly. We went here after visiting dozens of dealerships and dealing with all of the pushing salesmen that come with them. Here we were greeted by Hyrum Koen We went here after visiting dozens of dealerships and dealing with all of the pushing salesmen that come with them. Here we were greeted by Hyrum Koenig. He did such a great job. It was the first time I felt like someone was looking out for us. He filled our car full of gas, gave my wife flowers and called sometime after to check up on us. We really appreciated his kindness and understanding. If you're looking for a great place to buy a car and a great car salesmen to work with visit Tim Dahle Infiniti in Murray and ask for Hyrum Koenig. More

These guys really do care about the customer! Fantastic experience! Like no other I have ever had. Price, service and quality... they really DO listen to us! Phillip and Angala are the best. Fantastic experience! Like no other I have ever had. Price, service and quality... they really DO listen to us! Phillip and Angala are the best. More

Great assistance from Tim Dahle I worked with Hyrum at Tim Dahle Infiniti. I bought an Infiniti G sedan, certified pre-owned car. Hyrum from Tim Dahle was very friendly and helpful i I worked with Hyrum at Tim Dahle Infiniti. I bought an Infiniti G sedan, certified pre-owned car. Hyrum from Tim Dahle was very friendly and helpful in making our experience smooth. He has handled everything responsibly and patiently addressed all my queries. The other staff was very helpful too. I recommend Hyrum and this dealership to everyone. More

Wonderful Experience! My husband & I came into the Tim Dahle Infiniti dealership to test drive and look at the QX-56. We were pleasantly met by reception & quickly greeted My husband & I came into the Tim Dahle Infiniti dealership to test drive and look at the QX-56. We were pleasantly met by reception & quickly greeted by Paul Whalen who spent the rest of the day with us. Paul was extremely knowledgeable about the vehicle and answered every question we had in detail and with confidence. He was not pushy or overbearing in any way and worked very hard for us to help negotiate a deal we were very happy with. Angala Selley did our financing and helped us get an excellent rate on our loan. She was very organized & concise which we were grateful for since we had our 5 & 6 year old children with us who were quickly running out of patience :) We look forward to coming back in the future for a second vehicle and hope to work with Paul again! Thanks, we LOVE our new car! More

03-24-2014 I was looking for a used Toyota Sequoia online and found one listed at Tim Dahle. I called the dealership and was put in touch with Gary Watkins. From the start Gary was very freindly and right up and found one listed at Tim Dahle. I called the dealership and was put in touch with Gary Watkins. From the start Gary was very freindly and right up front about the car. When I called Gary he told me the car that I was looking for had sold but had just come back that day. The person deceided that it was to big. Gary told me that the car was just as the picture showed. I made an offer and within hours we had a deal. Since I was in Reno, Nevada I could not come to get the car. Gary arranged shipping. The next day Gary called and told me the engine light had come on and they were taking it to Toyota to get fixed. Very Honest and up front he could have just shipped it to me with the engine light on. If there was anything negative at all, the shipping truck broke down and delayed the delivery. Gary kept on the shipping company and made sure we got our car. The car was just as promised and very glad we got it from Gary. If you are looking for a good honest dealership (I know those don't usually go together) then I recommend Tim Dahle and get hold of Gary Watkins. More

I went it looking to trade in a vehicle for a used Volvo they had. It was after 7 PM and raining. My family was greeted in the parking lot by Paul. Paul was very friendly and straight forward with us. T they had. It was after 7 PM and raining. My family was greeted in the parking lot by Paul. Paul was very friendly and straight forward with us. The Volvo we came to look at had just been taken in and had not been gone over by them. Instead of asking us to come back, they took the time to locate the keys and car for us to look at. After taking it for a test drive, Paul explained that it would have to be gone over by the service department before we could take it if we bought it. Paul asked me where I wanted to be between my trade in and the Volvo. I was straight forward with him and I feel they were with me. They were very fair on the price and trade in. We agreed on a final sale and Paul got some info to start the paperwork. I went back the next morning to finish things up. It was raining again the next morning, so they had the Volvo pulled inside, and it had been cleaned. We finished up the paperwork and finalized the sale. They ended up having to make some repairs, which were not expected and cheap. The repairs were completed in a quick and timely manner. I was extremely pleased with the way we were treated and the service we received. Both Paul Whalen and Kerry Boyack were professional, friendly, and focused on customer service. I would definitely recommend Tim Dahle Infinit. More

I recently bought a used Infiniti from Tim dahle, and I don't usually take the time to give reviews but the customer service I received from Paul exceeded my every expectation I wanted to give him the best don't usually take the time to give reviews but the customer service I received from Paul exceeded my every expectation I wanted to give him the best praise I could. He still to this day is following up with how I am liking my new car, he came in on his day off to help me finalize what I needed to do. I would recommend Paul to any and everyone planning to visit this dealership. I felt as if he was trul working for me.. More

Bought a used 2006 Infiniti. Great dealership experience. No BS; honesty and integrity. Negotiated a fair price. My son bought the car, but didn't have much credit history to finance the amount in excess of No BS; honesty and integrity. Negotiated a fair price. My son bought the car, but didn't have much credit history to finance the amount in excess of the down payment. The dealership educated my son and I on the importance of consumer credit. The finance manager was able to find a bank to loan him the money. The financing rate was higher than expected, but he took the loan anyway to build his credit. All-in-all, a great experience. Car was delivered immaculate. More

I cannot begin to explain how terrible my experience with Tim Dahle Infiniti was, and in particular, their Service team. I took my car in to get the Idle Air Volume learning (throttle learning) done. I tol Tim Dahle Infiniti was, and in particular, their Service team. I took my car in to get the Idle Air Volume learning (throttle learning) done. I told them this from the beginning, and explained why it needed to be done. I was told by Ben Rosenlof, the assistant service manager that they would do a diagnostic ($120), and that should cover the cost of the reprogramming. Long story short, Ben called me and told me they would have to do a full ECU reset, instead of the throttle learning. This means, telling their scanner tool to issue a full reset to the ECU, rather than a partial. Does this take any more effort on their part? Absolutely not. Does this take more time? Maybe a few minutes more for the ECU to reset fully, not any more time for the technician. Does this cost more? Apparently it does! I would love to know why and how they come up with costs for things like a full ECU reset, versus a partial (throttle learning) reset. I asked to see a pricing sheet, and of course they couldn't provide one. I asked why it cost more for a full reset, and Ben stated "that's what the technician wanted to charge". Now let's talk about how much time it took to complete the process. Ben called me at 12:54pm to inform me they were going to do a full reset of the ECU, at 1:16pm I received a call stating it was complete. So less than 30 minutes to complete the procedure, great. According to the bill I received, their labor costs are $110 an hour. How could they justify charging me more than the $120 diagnostic fee (that was supposed to include the reprogram)? They justified the cost by saying labor for the reset was 1.5 hours. I don't have a problem with paying for 1.5 hours of labor, if it actually had taken 1.5 hours to complete. Not to mention the fact that it was supposed to be included in the diag fee. When I was simply looking for answers regarding how they can justify charging me extra for the full ECU reset, Ben became belligerent and very confrontational. I asked to speak with the Service manager, and he said "he just walked outside, what do you want me to do about that?". Chaz Benson, the Service Manager called me about 3 hours later to "discuss" the situation, soon after he became very defensive and confrontational as well. So, cost of services aside (though I don't feel they were very honest with how I was charged), I will never return to Tim Dahle Infiniti again because of the way I was treated by their Service team. They were unapologetic and couldn't care less about me as their customer. I hope this prevents someone else from having the same headaches I had with Tim Dahle Infiniti. Beware! More