Tim Dahle INFINITI

We purchased a used car at this dealership and it was a very good experience. There was a small issue that required service and that was a good experience as well. I am not sure if the item was part of t very good experience. There was a small issue that required service and that was a good experience as well. I am not sure if the item was part of the warranty because they told me that they would take care of it and they did with no cost to us. They were both personable and professional. More

They were very helpful and worked well as a team. I needed everything done quickly and they were proactive in anticipating needed paperwork and signatures needed to expedite the process. They were an I needed everything done quickly and they were proactive in anticipating needed paperwork and signatures needed to expedite the process. They were anxious to help me get the deal done and get out the door as fast as possible. Job well done! More

Avoid this dealership if you value your sanity, time, and money. Quality of service and urgency to get your car back to you in a timely manner is absent. John Rasmussen the service manager is a straight up x money. Quality of service and urgency to get your car back to you in a timely manner is absent. John Rasmussen the service manager is a straight up xxxxxxx who dos’nt listen to what you’re saying and is super ignorant. They don’t care about you or your vehicle here even if you bought it from them. The “forever warranty” is useless cause they don’t have the know how on how to fix anything. I’ve taken my car to a second party and they instantly found it was throwing engine and transmission error codes. Kinda feel that’s the first thing you should be checking when a repeat customer keeps coming back complaining about the same issue. Save yourself from all of this and avoid this place by all cost. Infiniti will be out of business in 10-15 years the way they are going. More

The staff seems unorganized and incompetent I had an appointment with John who was not there when I arrived. I am still waiting on final paper work days later. Finance forgot to collect my down payment appointment with John who was not there when I arrived. I am still waiting on final paper work days later. Finance forgot to collect my down payment when I was on site. - the guy who was helping me in lieu of my appointment was very helpful and communicative though. More

Rip off, Dis honest, take advantage of you, crooks, will sell you all the junk you want sell you all the junk you want More

EXTREMELY POOR SERVICE! ! JOHN SERVICE MANAGER IS EXTREMELY RUDE!! Instead of addressing my problems with the car HE SAID WE DONT WANT YOU AS A CUSTOMER!! I tried to address ! JOHN SERVICE MANAGER IS EXTREMELY RUDE!! Instead of addressing my problems with the car HE SAID WE DONT WANT YOU AS A CUSTOMER!! I tried to address the problem with higher management only to be ignored. INSULT TO INJURY!! IF YOU WANT IT FIXED DONT GO HERE!! SERVICE IS THE WORST I HAVE EVER EXPERIENCED!! I HOPE THIS FINDS YOU MR. SERVICE MGR YOU SHOULD FIND A JOB THAT DOESNT INVOLVE PROBLEM SOLVING!!! More

We purchased a car here recently. The sales associate was great, But we were never emailed the paperwork like were supposed to from the finance manager. We were signed up for an amort The sales associate was great, But we were never emailed the paperwork like were supposed to from the finance manager. We were signed up for an amortized loan without being told it wasn't a simple interest loan. Tried getting a hold of them about this but have never been contacted back. I'd leave zero stars if possible. More

My first review was removed which is uncalled for! I am still dealing with the awful experience these people have put me through!! DO NOT PURCHASE A VEHICLE FROM TIM DAHLE!! PLEASE READ THIS SO THA I am still dealing with the awful experience these people have put me through!! DO NOT PURCHASE A VEHICLE FROM TIM DAHLE!! PLEASE READ THIS SO THAT YOU DO NOT FALL VICTIM OF DECEPTIVE DEALERSHIP PRACTICES!!! Not only has this been the worst experience I have ever had purchasing a car, and now it has it has been turned into an ongoing nightmare. I started at their Used Car Center and ended up buying the car at Tim Dahle Infiniti, which should have been a red flag that they were selling me a crappy trade-in. I will start by cautioning anyone purchasing a vehicle from these thieves to ask for the sales documents to be printed because they will sneak in things you did not agree to in the USB drive and claim you viewed it by adding your electronic signature to it! I was sold a car that broke down 2 hours after I purchased it and was never made aware that it was under an open recall for engine failure, the document stating this was snuck in with the sales documents. I also discovered fees and charges I did not agree to purchase. The fees show as follows: Theft Protection $299.00, Accessories/Option WFM $179.00. That is $478 in fees that I should not have been charged!! The purchase of this vehicle occurred on July 15th, 2023, and I am still without a car and no answers from Tim Dahle. The salesman Lukas Coomer lied and used what I should have recognized as tacky salesman tactics, but unfortunately, I did not. I thought I was dealing with an honest dealership and fell victim to a scam. The car he claimed was so reliable that he would “sell it to his grandma,” broke down just 2 hours after I purchased it. It has been at the Hyundai dealership next door since August, 2023, waiting on an approval from Tim Dahle to replace the engine that was denied under what I was told was a warranty and then a recall, and finally a goodwill cla. The sales floor manager Erik Tovar, who promised to “make it right,” suggested I go to Hyundai and demand they repair a vehicle that Tim Dahle knew had engine issues. I asked for my money back the day I returned the vehicle and regret ever agreeing to them supposedly getting the car repaired. I was excited that I had finally saved enough money to purchase a vehicle out right and these people, stole the 8K I worked hard to save and took advantage of a single mother and her 16 year old daughter. I hope this review spares anyone from experiencing what I have at Tim Dahle. Update: After paying an attorney to contact Richard H. Madsen II, who apparently is their attorney to try and work out a deal I was accused of refusing to not compromise because I wanted all of not close to all the money I paid for a car I never had in the first place. Their compromise was to keep the car given me $5K and force me into financing a car with less than 65,000 miles that would qualify for their forever warranty! Interesting how a compromise on an $8,300 cash sale turned into them benefiting even more and forcing me into a loan. Their allegations start with a lie, and I'll attach proof. I purchased the car on a Saturday and returned it on the following Monday, and that's when Erick texted that he took the car in to Hyundai. Perhaps their attorney needs to get his dates straight and suggest they have a 24 hour number to return crap cars on Sundays! WHEN THINGS GO WRONG, BECAUSE THEY WILL! THIS DEALERSHIP WILL NOT WORK WITH YOU, AND THEY WILL SCREW YOU!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THEIR REPUTATION. STAY AWAY FAR AWAY! More

Friendly service. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited. More

Thank you Carson and team for repairing my car and keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so keeping me informed of what was being done in the process. I plan on returning in the very near future for other repairs and maintenance. I had so much peace at mind when my car was there. Thanks again! More