Tim Dahle Ford

RUN! Run as fast as you can AWAY from this dealership. We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, We were interested in a brand new F-150 truck. This dealership had the right truck. On the dealership's own website, we entered our trade-in VIN, etc. and were provided a trade-in value. We decided to drive to Spanish Fork. We drove the truck and wanted to pursue purchasing the truck. That's where all the shenanigans started. 1) They would not honor their own website's trade-in value. Mind you our trade was an immaculate 2019 Ford F-150 with less than 4,500 miles. 2) They added in $1,900 in add-ons to the MSRP. $299 for brake plus (flashes a few times warning other drivers to begin braking - what?) + $299 for VTR (VIN window etching) + $795 UCI/PDI (prepping and inspecting a brand new vehicle - again, what?) + $350 for COVID sanitization + $149 for worry-free maintenance (3 oil changes) = $1,892 in added profit over and above the fact they are asking MSRP for the vehicle. This is highway robbery. This is not our first rodeo - we've purchased more than 30 vehicles in the past 30 years with most of them being brand new ones. NEVER have we been charged for a brand new vehicle to be prepped, inspected and prepared for sale. NEVER have we paid for the VTR (window etching) that most dealerships do automatically in the hopes that you'll take the bait. NEVER have we paid for the brand new vehicle to be sanitized. NEVER have we been charged for something that the dealership feels they should add to warn other drivers that we are braking. We attempted to negotiate all of their add-ons and the dealership refused to budge. We have read many reviews about this DISHONEST and SHADY dealership. NEVER will we do business with Tim Dahle if this is how they operate. They should be ashamed of allowing and encouraging this type of shady business to occur! More

Called made an appointment to see a new truck cause I live 44 miles away was told It is parked out front ready for me to test drive. Got there they looked for the truck for 15-20min truck was not there. live 44 miles away was told It is parked out front ready for me to test drive. Got there they looked for the truck for 15-20min truck was not there. It had been gone all day at an event. They are liars terrible place to deal with would not recommend them. More

Wasted my saturday morning. Texted about a new F150 they had advertised 14k off. Specifically asked about the 14k off 3 times, and price 3 times. She did confirm there was up to 14k off. She had me driv had advertised 14k off. Specifically asked about the 14k off 3 times, and price 3 times. She did confirm there was up to 14k off. She had me drive 40 miles to the dealership to discuss best price in person and when I arrived and asked about the sign they still had on the building they said its not valid and there's no f150's even close to having this amount off. More

Tim Dahle Ford made buying a car pleasurable. They were professional, courteous and did not engage in any pressure tactics. They also gave me a great price. Each person with whom I interacted was pleasant professional, courteous and did not engage in any pressure tactics. They also gave me a great price. Each person with whom I interacted was pleasant and improved the entire experience. More

Most DISHONEST and ENTITLED individuals I’ve ever had to interact with. I was lied to throughout the entire of process of purchasing the vehicle. When I asked for them to make the things they lied about rig interact with. I was lied to throughout the entire of process of purchasing the vehicle. When I asked for them to make the things they lied about right, they said, “You didn’t have to buy the car from us. We did you a service by selling you the car and you should be grateful.” Their conceited minds have zero comprehension of what business they’re in. They only care about their own agenda and putting your hard earned money in their pockets. To reiterate all the real reviews on here, don’t let their pricing fool you! They will overcharge you a minimum of $2000 for “services” that they’ve claimed been done to the vehicle. Another lie. They couldn’t care less about you as a customer, and I can’t recommend enough to NOT purchase a vehicle from this company! More

Sean Hendriks wins the prize for customer service. He's always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!! always willing to take the time to ensure that I was satisfied. Always on his "A" game. Great job. 10 stars!! More

I gave a decent review a week ago but I am changing it now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and now. I took my 2018 truck in because it was making a noise. I told the service person that it might be the transmission or something in the drive and to perform a 30,000 mile service. They found the problem as a front wheel bearing and repaired it. They charged me over $1000.00 for the service, $600 for a transmission flush and check. I paid because I had agreed to it. A week later the transmission started slipping in and out of gear. I took it back and they said it was a quart low on oil. Well yesterday it stated slipping again. This will be the 3rd time I have to take it in. I am not happy about the situation but if it is the transmission I want my 600 dollars back. I wouldn’t recommend this again but I am stuck now. More

I HAVE NEVER BEEN LIED TO AND TAKEN ADVANTAGE OF AS MUCH AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I AS TIM DAHLE FORD IN SPANISH FORK HAS DONE TO ME! I found an ad for my 2013 Scion from my insurance company. It advertised the price as $7,800. I put my information in and got a call from the dealership within 30 seconds. They made an appt. for me to come see the car. After test driving the car, I told the salesman I came in because the car was $7,800 and wanted to confirm that price. He said no, we are asking $8,300. I showed him the ad on my phone and he asked to take my phone to his manager. When he returned, he said his manager said that they don't even advertise through that company and would not honor the price. I knew this was false, since they called me seconds after putting my information in, but didn't want to lose the care over $500. I then told the salesman that I would be paying in cash and was then told that this dealership did not accept cash payments. I would have to finance. I thought...ok...finance me and I'll pay it off in the first payment. I was taken to the finance room where I asked about the price of a warranty and was told he added into my payments. I told him I would not be making payments and that I wanted to pay off the car immediately. He added $2,595 without my approval. He told me he would like me to make payments for at least 6 months. (I assumed this had something to do with the warranty). He then added gap insurance without my knowledge ($895) which I would not need if I planned to pay off the car. He told me about a disinfectant that would be sprayed in my car every 6 months 2 years. I told him I did not want/need that. He added $399 for that. $299 for VTR transfer and $299 for Brake Plus. He never showed me any numbers and when he had me sign the contract, I signed a ipad and he would scroll down on his computer and have me insert my signature without ever seeing the actual agreement. I left the dealership with a key that had the information on it and still never seeing the actual numbers. I knew that dealership often add things unnecessary and unwanted, but I never though it would go to this extent. The next day, I plugged the key into my computer finding out that I was financed for $14, 395!!!!! Almost double what the car was advertised for. I was sick. I am a single mom and saved up this money for a long and now I was not going to be able to pay off the car. I went back to the dealership multiple times with a neighbor and with my dad to talk to the manager and they would do absolutely nothing for me. I was told I could have the warranty and gap insurance refunded, but nothing else. I spoke with the general manager about the spray and he said there was nothing he could do. After reading more of the contract, I found out that was a lie and I could cancel within 7 days for a $50 fee. When I confronted him, he said "Is that what you want to do?" He promised it was canceled and would take 7-10 business days. It never happened and months went by, but not without me texting and calling repeatedly. I finally went to corporate to get others involved. I finally got them to say the cancelation department would refund it when I got my gap and warranty refunded. This took 5 months, but not after paying finance charges on about $4,000. Do not be scammed by this dealership. They are the most dishonest people I have come by. More

I’d leave 10 stars if I could. This was my first car buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect. buying experience being a single woman and I was a bit apprehensive. But they treated me so well! Everything was perfect. More

I was impressed how hard this dealership worked to meet our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered our needs for a new vehicle. Our salesman, Gary Campbell, was exceptional. He was professional and he insured that all our questions were answered and that we obtained the right vehicle for our needs. Just as impressive is how thorough he has been in following up after the sale. More