Tim Dahle Ford

BUYER BEWARE — Especially for Used Cars Tim Dahle Ford – Spanish Fork, Utah Do not trust the sales talk at Tim Dahle Ford in Spanish Fork. Our experience was an absolute nightmare — and once the deal was Spanish Fork, Utah Do not trust the sales talk at Tim Dahle Ford in Spanish Fork. Our experience was an absolute nightmare — and once the deal was done, they completely ghosted us. We purchased a used Yukon XL and were assured their inspection process was “top notch.” That turned out to be complete nonsense. Within a week, the vehicle couldn’t even get an alignment due to over $1,100 in suspension issues. A short time later, we found out the motor mount was bad too — another $300–$400 repair. So much for a “great condition” vehicle. During the sales process, I missed a call from Carlos. He accidentally left a 3-minute voicemail where he was caught mocking and badmouthing me to a co-worker — completely unaware he was being recorded. I sent the recording to Jory, the used car manager. I never received a response. No apology, no professionalism, no accountability. Post-sale, I reached out to Jeremy, our salesman, regarding the costly repair issues. He claimed he’d look into it. Weeks passed — nothing but excuses, dodged calls, and zero follow-up. Jory gave the same hollow promises, then also stopped responding entirely. There is zero customer service, zero integrity, and zero follow-through at this dealership. Once they close the sale, they are done with you — even if major issues pop up immediately after. We now have thousands in repairs on a vehicle Tim Dahle Ford in Spanish Fork told us was in excellent shape. We deeply regret trusting them and will never recommend them to anyone. Don’t be fooled — keep shopping. More

If I could rate it a zero I would steer clear from here they have an extremely poor communication with potential customers they have no desire to sell vehicles obviously just stay away your better off else they have an extremely poor communication with potential customers they have no desire to sell vehicles obviously just stay away your better off elsewhere More

They had a truck there that I really wanted but I’d already had a bad experience with them but that was on them serving my truck. I decided to give them another chance and go look at the truck. When I already had a bad experience with them but that was on them serving my truck. I decided to give them another chance and go look at the truck. When I got there they told me the mechanic was doing the inspection on it and he’d go get it. Then after awhile he came back and said the mechanic had locked the keys in his cart and he couldn’t get them. I asked if we could just go look at it and he said yes. So then he took us around the lot and we couldn’t find it. Took us back in side and about 20 later came and told us the manager took it home for the weekend. Came back on Monday and still not there. They did the same thing when I had them look at my truck put 200 miles on it over the weekend and left there fast food garbage in my truck. I’ll never do business with them More

Dealership Review A fantastic experience at TimDahle Ford! The service department was incredibly helpful, clearly explaining the issue with my car. They completed the work efficiently and on time, and I Ford! The service department was incredibly helpful, clearly explaining the issue with my car. They completed the work efficiently and on time, and I felt confident that my vehicle was fixed properly. The staff was friendly and professional throughout the process, and I'll definitely be returning for future maintenance. Thank you to my service advisor, Matthew Mumford for getting my vehicle to the dealership and back to me without any issue. I felt taken care of and grateful for the exceptional service! More

Tim Dahle was amazing. Ben was friendly and hospitable from the beginning to the end of our search for a new car and helped us find an excellent deal. And when the main car Ben was friendly and hospitable from the beginning to the end of our search for a new car and helped us find an excellent deal. And when the main car we wanted to look at was still being prepped in the shop, Bryson went out of his way to bring it to our house the next day for a test drive. All the reps showed very genuine care while assisting us. Even in the dealership, everybody was so kind, and there were always snacks and drinks on hand. They were respectful to our needs, treated us so well, and gave us an exceptional deal on our new family car. 10/10 recommend to anyone looking for a friendly dealership with awesome service. More

They sold me a car that I paid 6,300 for to me and my family. I'm 4 months pregnant and drove over 3 hours to get the car. They sold me a car that leaked excessively and is dangerous for me to drive home family. I'm 4 months pregnant and drove over 3 hours to get the car. They sold me a car that leaked excessively and is dangerous for me to drive home with my 6 year old. Thet are snakes and do not care about you or your family. More

Do not go to this dealership. They sold me a Ford Escape with less than 3,000 miles on it. It looked brand new. The salesperson said it had been in a minor fender bender in the ba They sold me a Ford Escape with less than 3,000 miles on it. It looked brand new. The salesperson said it had been in a minor fender bender in the back and it had been fixed. The airbags didn't deploy. The airbag light was on. The salesperson wasn't going to tell me that until my wife asked about it when she seen in on the Carfax. I didn't notice the airbag light was on when I test drove it. I took it to two auto body shops. The car has had major frame damage, exhaust system and faulty airbags. The car should of been totaled. $12,000-$20,000 damage. If there was still an inspection in the state of Utah this car will not pass. I contacted the salesperson to see if they would take the car back or give some of my money back. They will not work with you. I'm stuck with a car that isn't safe to be on the road. More

Needs to be a zero rating. Authorized my bank for wire transfer. Dealership called my bank with wiring instructions. Wire was sent. 4 hours later was told truck was sold to s Authorized my bank for wire transfer. Dealership called my bank with wiring instructions. Wire was sent. 4 hours later was told truck was sold to someone else. Tomorrow I get to spend the day trying to get my money back. Nothing nice to say except they are morally bankrupt people. WAS going to be a first time Ford owner. Ford should be mindful of who they allow to represent their brand. Once a liar... More

I would never buy a vehicle from this dealership! I was promised the vehicle I came down to test drive had the features I was looking for and it did not. That was my first waste of time. I gave th I was promised the vehicle I came down to test drive had the features I was looking for and it did not. That was my first waste of time. I gave the sales person another shot. Dumb on my part. The next vehicle was one the sales manager had been driving. I was told the vehicle had 500 miles on it, NO, it had 3200. Not only that, it had so many scratches on it from the sales manager taking it off-roading it looked beat to heck. None of this was mentioned to me. Then they were shocked when I pointed it out. Never buy from them! More

Please do not go to this dealership, They don’t stand behind their work. They are the most dishonest group I’ve ever dealt with. Chris is the service manager there and he is not a trustworthy person at a behind their work. They are the most dishonest group I’ve ever dealt with. Chris is the service manager there and he is not a trustworthy person at all! Ben is his boss and he never will return calls or makes anyone responsible for the work they do there. I had my truck there three different times the first time they kept my vehicle for a month and the repair was supposed to take a day. I now have more damage to my truck then when I first went in because the person that worked on it had no idea what he was doing and it’s going to cost three times the amount of money then when I first came in and Ben told me to come get my truck and they weren’t reasonable for any damage! I had to tow the truck up on a flat bed … it is not drivable. Please don’t go here they are so dishonest. More