Tidelands Ford

Best ever service!! Best service experience ever, from initial booking to completion to checkout !! Associates are the friendliest and most helpful on the Strand, and I Best service experience ever, from initial booking to completion to checkout !! Associates are the friendliest and most helpful on the Strand, and I have been to others. We purchased our last two vehicles there as have several of our friends and we all agree we are repeat customers because of the service we receive from Salesmen ,service, to cashier. Thank you Tidelands for your courtesy!! More

Excellent sales exprience with courteous and helpful staff. The show room and work area is clean, and well appointed. The staff are knowledgeable and courteous. The purchase was quickly conducted with expert a The show room and work area is clean, and well appointed. The staff are knowledgeable and courteous. The purchase was quickly conducted with expert assistance. More

Great Facility and Great Service I made an appointment for warranty work for my Nautilus but 2 days before the scheduled appointment, I called to see if I could move the date up to th I made an appointment for warranty work for my Nautilus but 2 days before the scheduled appointment, I called to see if I could move the date up to the next morning. Without hesitation, the service person confirmed the new appointment and said they would arrange to handle my problem. They fit me in and addressed my issue while I waited. Everyone at the dealership was pleasant and made me feel like a valued customer. More

In and out in reasonable time Keep you informed and recommend any possible issues. I take my 2000 Ford 150 there too so I am pleased with performance will go again Keep you informed and recommend any possible issues. I take my 2000 Ford 150 there too so I am pleased with performance will go again More

NO PAIN ! Tidelands was excellent to work with. Benson Banks was easy to talk with, was not pushy but also had excitement in his talk to make you want to buy a Tidelands was excellent to work with. Benson Banks was easy to talk with, was not pushy but also had excitement in his talk to make you want to buy a vehicle. I had questions about my new truck and he had his service manager call. Even he was super nice and answered all my questions with a response of please call with anything as time moves forward. I love my new F250 Platinum. This was all done on line and by phone. Benson delivered my new truck and took the time to show me all the gadgets. I live in Matthews NC so not a quick trip at all. Any of my family and friends, I will strongly recommend Benson and the group of Tidelands Ford. Gregg McLaughlin More

So I traveled 4.5 hours from Statesville NC down to Tidelands to look at a 2016 Navigator I found online. I wasn’t thrilled about making the trip knowing there was a decent chance I wasn’t going to buy Tidelands to look at a 2016 Navigator I found online. I wasn’t thrilled about making the trip knowing there was a decent chance I wasn’t going to buy it, especially after looking at three other used Navs, which looked immaculate in the pics online, but not as nice on site. One of those vehicles was a 2 hour drive, also in SC. Two of the three other dealers didn’t even want to acknowledge the blemishes I found let alone negotiate on the already slightly over priced vehicles. The guys at Tidelands certainly made my trip worthwhile. First off, there were a couple of cosmetic imperfections in the vehicle, which were in the photos, instead of intent to hide them, which I appreciated. I had talked to John to let him know I was driving down and was met by Benson “BD” Banks who had the Nav pulled up, cleaned up, and ready to be viewed. The couple of small cosmetic concerns I had were addressed, but were really no big deal at all. The vehicle was priced right, and I was relieved that there was no pain at all with the buying experience. I wasn’t excited with the APR for the financing, but I am probably one of the tightest guys you’ll meet. Nevertheless, I sat down BD, and he and Daniel in finance, found me a little better rate with a good down payment. Daniel also found me a warranty package that worked for me. John the GM took a few minutes to introduce himself and we talked “shop” around the beautiful brand new Nav in the showroom while I waited for the paperwork to be drawn up. BD was going to have the vehicle delivered to my home, as advertised, but instead the family and I drove back down to pick it up that weekend. Again, met there by BD, and the Nav was fueled up, cleaned up again, and ready for us. I believe another one of their salesman was also named Daniel, who was very educated on the entertainment system and gave my girls a tutorial on how to operate everything. Another one of the salesman even invited us up for the pizza party they were having for the employees! I have to mention one other thing. When I drove down there the first time, I’d mentioned to BD that the engine light in the Focus I was driving came on during my travels. He immediately drove the car to their service department and had the guys do a diagnostics check(didn’t charge me) on it while we went to check out the Navigator. All the guys and gals here are a great team and made our experience the best it could be. BD is an energetic young man, but genuine and honest at the same time....yes that’s possible. Kudos to the Tidelands team, we will do business again! More

Awesome experience at Tidelands. Great crew and a great deal on an F-150. Tyler Lewis did a fantastic job, knowledgeable, polite, and shows more experience than most his age. deal on an F-150. Tyler Lewis did a fantastic job, knowledgeable, polite, and shows more experience than most his age. More

Great job Chris the service writer is the most pleasant and knowledgeable person who keep me informed about my car. When I had questions he told me he would get Chris the service writer is the most pleasant and knowledgeable person who keep me informed about my car. When I had questions he told me he would get back to me and he did. All your service writers should be like Chris More

Very comfortable. Everyone was very helpful. Everyone was very helpful. Answered all my questions. Went out of their way to make me feel comfortable. Dave Clayton was very professional. This is m Everyone was very helpful. Answered all my questions. Went out of their way to make me feel comfortable. Dave Clayton was very professional. This is my second vehicle from Tidelands and will not be my last. More

We wouldn't go anywhere else. Dave and Brent presented us with several options and we chose a 2018 Lincoln MKZ, which we drove home. Past service has always been excellent. We have always been treated fairly with several options and we chose a 2018 Lincoln MKZ, which we drove home. Past service has always been excellent. We have always been treated fairly. So why go anywhere else? Love the car and the dealership. Thanks guys, you made our day. More