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Thunder Chrysler Dodge Ram - Service Center
Bartow, FL
501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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501 Reviews of Thunder Chrysler Dodge Ram - Service Center
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October 21, 2021
I just got back. I asked for a total inspection because I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, (hope I got your name right), is an angel who welcomes you. She should be taught to sell cars. Women would buy from her. And Roderick came to my assistance without being asked. These are wonderful people. Your boss, Richard, is lucky to have you. More
by Trushka
Employees Worked With
Arsenio
August 01, 2021
I wish that I could give the service department of this place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bull place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bulletin from Dodge. My so called service advisor made promise after promise and I’ve completely lost track of his excuse log for why my vehicle still isn’t done after them having it for going on a week for an hour fix. The ABSOLUTE worst service I’ve ever had or experienced from any dealership. Don’t be a fool like me and take your Dodge product to Thunder, take it to Lakeland Dodge. They’re far more honest and efficient than this place. Worst of all, whenever you call to speak to any kind of manager they’re all coincidentally off every day. What a complete JOKE this place is! More
by timant0516
Employees Worked With
Roderick
June 24, 2021
We have now resolved my issue to my complete satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. More
by alfasgofast2
Employees Worked With
Unknown
March 09, 2021
I am 85. I have been driving to Thunder Chrysler twice a year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved Town & Country 2014 well. This time Angie took care of us and me, my little four legged Kyra, (who has to visit all her friends there), and my wonderful car we’re very happy to have been treated like we were all special. Thank you, all of you, who go way out of your way to be so nice AND. do such a fine job. More
by Trushka
Employees Worked With
Angie
December 15, 2020
Robert Maxwell was a wonderful salesman. Other than that the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not done. Buffing the front bumper was the only thing that was attempted. Looks terrible. The painter said he needed another week to mix the paint and take the entire bumper out. Meanwhile, I decided to trade for synthetic oil changes instead of destroying the brand new vehicle. The Dodge Challenger was dirty and wet. I have to dry it off with my own towels. When I got home, I wash the car. I noticed a small dent on the hood. It can only be seen when the vehicle was in the shade. I called the dealership. I was told that it could have been me that caused the damage. The dealership was not responsible for the Small Dent. Almost a month of headache. Each day was a lie. Paid $200 a month for auto insurance that never been driven. Only driven home and back to the dealership. I would appreciate if the owner could investigate the situation. The entire process was xxxx. Please help me. More
by Patek
Employees Worked With
Robert Maxwell, excellent salesman. Everything was xxxx.
October 16, 2020
These people are so amazing. While I waited for my car to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she found, like I did, that the service was superior to all who she encountered. These people are courteous and caring and get the job done with out suggesting more ways for the customer to spend more money. Thanks to Arsenio, Richard, Bob and Stuart to name just a few. Trish. More
by Trushka
Employees Worked With
Arsenio. Bob, Richard, Stuart
December 06, 2018
TOWN & COUNTRY 2014 I ADMIT TO BEING A VERY OLD LADY. BUT THE SERVICE I GET FROM THESE PEOPLE HAS NOTHING TO DO WITH THAT. TODAY I TOOK MY CAR IN BECAUSE A FRIEND HAD I ADMIT TO BEING A VERY OLD LADY. BUT THE SERVICE I GET FROM THESE PEOPLE HAS NOTHING TO DO WITH THAT. TODAY I TOOK MY CAR IN BECAUSE A FRIEND HAD SCRAPED MY CAR WHEN HER LEXUS WARNING SYSTEM FAILED. I DO NOT LIKE EVEN A TINY SCRATCH ON MY MORE THAN FOUR YEAR OLD CAR SO I RUSHED IT OVER. CHRIS DID NOT LAUGH AT ME, (YOU COULDN'T EVEN SEE IT). HE JUST TOOK CARE OF IT. THEY ARE ALWAYS THERE FOR ME AND IT IS WONDERFUL TO HAVE SOME CAR PEOPLE YOU CAN TRUST. CHRIS LASHLEY IS THE MANAGER AND HE ALWAYS GREETS ME LIKE WE ARE OLD FRIENDS. THANK YOU, ALL OF YOU. TRISH SCHOEN More
by Trushka
Employees Worked With
CHRIS, CHRIS
November 08, 2017
Bad customer service The worst experience I ever had with a dealership I was over chaged for my oil change and air filter I was quoted one price but was charged 13.98 more The worst experience I ever had with a dealership I was over chaged for my oil change and air filter I was quoted one price but was charged 13.98 more for oil change and 10.00 more for air filter called they said they would refund never did I called general manager very rude and unprofessional he acted like he didn't care that I was over charged and it was no big deal. I would never recommend this dealership I will not be going back ever. It was never like that when it was Tom Edwards. More
by Hclanton
Employees Worked With
Mike,chris bill,richard
July 08, 2017
CONTINUING SERVICE I FOUND MY CAR ON THE WEB ABOUT THREE YEARS AGO. I HAD BEEN LOOKING FOR SIX MONTHS, KNEW EXACTLY WHAT I WANTED AND WENT IMMEDIATELY TO THIS DEALERSHI I FOUND MY CAR ON THE WEB ABOUT THREE YEARS AGO. I HAD BEEN LOOKING FOR SIX MONTHS, KNEW EXACTLY WHAT I WANTED AND WENT IMMEDIATELY TO THIS DEALERSHIP, ANNOUNCING AS I ARRIVED, "YOU HAVE A CAR I WANT TO BUY". THE CONTINUING EXPERIENCE WITH THIS DEALERSHIP HAS MADE ME RETURN, FOR EVEN MINOR THINGS LIKE AN OIL CHANGE, EVERY TIME. I AM CAR DEALER SKITTISH, HAVE BEEN EXPLOITED NUMEROUS TIMES. SO WHEN I FOUND A GROUP OF WORKING PEOPLE WHO WERE ALL KIND AND CONSIDERATE, I DIDN'T CARE I HAD TO DRIVE 37+ MILES ROUND TRIP, AND HAVE AN AUTO REPAIR PLACE CLOSE TO ME THAT IS WONDERFUL, I WANTED TO DEAL WITH THESE PEOPLE FOR MY CAR. IT IS WONDERFUL TO KNOW I CAN GO THERE AND KNOW I WILL BE TREATED WELL. SERVICE DATE: 7/6/2017 THANK YOU.s More
by Trushka
August 19, 2016
Warranty Originally took my Dodge Dually tooTom Edwards in Bartow for a warning light problem but told by the factory Tom Edwards dealership would not be able Originally took my Dodge Dually tooTom Edwards in Bartow for a warning light problem but told by the factory Tom Edwards dealership would not be able to repair my truck for some ridiculous reason so they gave me an option to take it to Lakeland Dodge against my better judgement after wasting a day at that dealership my truck wasn't fixed I waited a week and took it back to Tom Edwards at that time they were able to do the warranty work I took it in Wednesday and I got my truck back Thursday so I have nothing but good things to say about Tom Edwards dealership and his employee Matt in the service department and Chris the service department manager these are the kind of people a man wants to deal with someone that's honest and can stand behind their work so once again thank you.Gary Blankenship More
by Gary Blankenship
Employees Worked With
Matt. -Chris
