Thunder Chrysler Dodge Ram - Service Center

Robert Maxwell was a wonderful salesman. Other than that the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not done. Buffing the front bumper was the only thing that was attempted. Looks terrible. The painter said he needed another week to mix the paint and take the entire bumper out. Meanwhile, I decided to trade for synthetic oil changes instead of destroying the brand new vehicle. The Dodge Challenger was dirty and wet. I have to dry it off with my own towels. When I got home, I wash the car. I noticed a small dent on the hood. It can only be seen when the vehicle was in the shade. I called the dealership. I was told that it could have been me that caused the damage. The dealership was not responsible for the Small Dent. Almost a month of headache. Each day was a lie. Paid $200 a month for auto insurance that never been driven. Only driven home and back to the dealership. I would appreciate if the owner could investigate the situation. The entire process was xxxx. Please help me. More

CONTINUING SERVICE I FOUND MY CAR ON THE WEB ABOUT THREE YEARS AGO. I HAD BEEN LOOKING FOR SIX MONTHS, KNEW EXACTLY WHAT I WANTED AND WENT IMMEDIATELY TO THIS DEALERSHI I FOUND MY CAR ON THE WEB ABOUT THREE YEARS AGO. I HAD BEEN LOOKING FOR SIX MONTHS, KNEW EXACTLY WHAT I WANTED AND WENT IMMEDIATELY TO THIS DEALERSHIP, ANNOUNCING AS I ARRIVED, "YOU HAVE A CAR I WANT TO BUY". THE CONTINUING EXPERIENCE WITH THIS DEALERSHIP HAS MADE ME RETURN, FOR EVEN MINOR THINGS LIKE AN OIL CHANGE, EVERY TIME. I AM CAR DEALER SKITTISH, HAVE BEEN EXPLOITED NUMEROUS TIMES. SO WHEN I FOUND A GROUP OF WORKING PEOPLE WHO WERE ALL KIND AND CONSIDERATE, I DIDN'T CARE I HAD TO DRIVE 37+ MILES ROUND TRIP, AND HAVE AN AUTO REPAIR PLACE CLOSE TO ME THAT IS WONDERFUL, I WANTED TO DEAL WITH THESE PEOPLE FOR MY CAR. IT IS WONDERFUL TO KNOW I CAN GO THERE AND KNOW I WILL BE TREATED WELL. SERVICE DATE: 7/6/2017 THANK YOU.s More

Warranty Originally took my Dodge Dually tooTom Edwards in Bartow for a warning light problem but told by the factory Tom Edwards dealership would not be able Originally took my Dodge Dually tooTom Edwards in Bartow for a warning light problem but told by the factory Tom Edwards dealership would not be able to repair my truck for some ridiculous reason so they gave me an option to take it to Lakeland Dodge against my better judgement after wasting a day at that dealership my truck wasn't fixed I waited a week and took it back to Tom Edwards at that time they were able to do the warranty work I took it in Wednesday and I got my truck back Thursday so I have nothing but good things to say about Tom Edwards dealership and his employee Matt in the service department and Chris the service department manager these are the kind of people a man wants to deal with someone that's honest and can stand behind their work so once again thank you.Gary Blankenship More

Consistently EXCELLENT Customer Service I bought my Compass from here 3 years ago. I still go back for all oil changes, even when I lived out of state! The service dept is always friendly an I bought my Compass from here 3 years ago. I still go back for all oil changes, even when I lived out of state! The service dept is always friendly and eager to help, they even know me by name these days! I can always count on my follow-up courtesy call to make sure my experience went well and that my car is still in good shape. This is a one-of-a-kind dealership where BOTH the Service and Sales people are genuine and caring, and they have made me a customer for life! More