Thunder Chrysler Dodge Ram - Service Center

I got my car back today. In my 86 years, traveling all over this country and others, I have never been treated as well as the employees of Thunder Chrysler treat me. As a w In my 86 years, traveling all over this country and others, I have never been treated as well as the employees of Thunder Chrysler treat me. As a woman there are often several strikes against you , through no fault of your own, when you go to a dealership. 1. It is often presumed you are ignorant. 2. You do not make “car” decisions for your family. 3. Car vernacular is foreign to you so you won’t understand. Well not so much today maybe but at Thunder. Not at all. The service manager has my heart and Louis, Broderick, Denisa and every one treats the patrons with extreme courtesy. Let me tell you the sales team is great too. I bought my car from them and their finance guy, Bob, speaks a really understandable English, no talking over you. I’ve been a customer since October 2014 and, although I have a Chrysler dealer three miles from my house I drive all the way to Bartow because I like these guys. More

I’m not finished with this service visit but as usual I am being treated like a fairy princess and my four legged Maltese has been getting so much love that when we show up for service she howls and howls am being treated like a fairy princess and my four legged Maltese has been getting so much love that when we show up for service she howls and howls til I get her out of the car to greet every body. Arsenio and his team regularly watch over me. I especially want to thank: Arsenio, Broderick, Louis, Denisa and Clint with whom I have had conversations on this last visit. Now, they still have my car. But it’s like a severe medical condition and though they have a diagnosis they’ve had a hard time finding the cause. I am sure this has caused them untold hours of digging and I am also very sure they will give me my car back in a most satisfactory condition. This car is my forever car and these are MY forever service people. Thank you, all of you, TRISH More

The new facility us beautiful. The service team fellas were friendly and responsive. I will definitely go back! The service team fellas were friendly and responsive. I will definitely go back! More

Reasonable prices and wait times for service will return for service and would recommend this dealership for sale and service for service and would recommend this dealership for sale and service More

Service Dept is a joke. They do not take your calls (goes directly to voice-mail) which they do not return. I guarantee you will be Extremely disappointed if you have to h They do not take your calls (goes directly to voice-mail) which they do not return. I guarantee you will be Extremely disappointed if you have to have your vehicle serviced at Thunder Dodge in Bartow. If you do take your vehicle for service do NOT accept Roderick as your Service tech. Once again YOU WILL BE EXTREMELY DISAPPOINTED! More

Clean waiting area and promo service! Work done was satisfactory and staff was very friendly! Work done was satisfactory and staff was very friendly! More

Do not go here for service!!!I brought my 2016 Ram Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my softw Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, that this problem had been corrected. I agreed to the update. I don’t drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power,nand instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I would like to hear some plausible input to rectify the situation. I feel my truck has been devalued by this misrepresented update. I have contacted them three times. Three times I was told I would be contacted. Nothing yet. Every time I recontact them they have no record of previous contacts. More

I just got back. I asked for a total inspection because I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, (hope I got your name right), is an angel who welcomes you. She should be taught to sell cars. Women would buy from her. And Roderick came to my assistance without being asked. These are wonderful people. Your boss, Richard, is lucky to have you. More

I wish that I could give the service department of this place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bull place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bulletin from Dodge. My so called service advisor made promise after promise and I’ve completely lost track of his excuse log for why my vehicle still isn’t done after them having it for going on a week for an hour fix. The ABSOLUTE worst service I’ve ever had or experienced from any dealership. Don’t be a fool like me and take your Dodge product to Thunder, take it to Lakeland Dodge. They’re far more honest and efficient than this place. Worst of all, whenever you call to speak to any kind of manager they’re all coincidentally off every day. What a complete JOKE this place is! More

We have now resolved my issue to my complete satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. More