Thunder Chrysler Dodge Ram - Service Center

2 hours is way to long to wait for an oil change! been dealing with you folks for 21 years now and this the longest i ever had to wait. been dealing with you folks for 21 years now and this the longest i ever had to wait. More

Scheduled an appointment for Friday, 1/19, and contacted representative Luis Peña to inquire about the estimated duration of the repair. He mentioned that diagnostics could take 1-3 days as they needed to r representative Luis Peña to inquire about the estimated duration of the repair. He mentioned that diagnostics could take 1-3 days as they needed to replicate the issue to address it. Subsequently, I rescheduled the appointment for Monday at 8:30 am. Upon taking the vehicle to the dealership, Luis identified a common issue with the fuel pump. After three days passed without any communication (Wednesday), persistent efforts on Thursday led to a conversation with Roger. He informed me that Luis was off duty and he was now overseeing the vehicle. The technician identified the fuel pump issue, but confirmation for proceeding with the repair was pending. After providing the go-ahead, I awaited a call that never came. Upon inquiry, I was informed that the issue couldn't be resolved. Roger called on Friday around noon, explaining that there was an issue with the part in stock, and he promised an update. When I followed up for an update, Roger mentioned they were attempting to order the part or source it from another dealer to complete the job by the end of the day (it was 4 pm, and they closed at 6 pm). Despite repeated calls, my attempts were ignored. On Saturday morning (10 am), I contacted Amber, the representative, narrating the entire week's ordeal. She informed me that Luis, Roger, and the mechanic were all unavailable and assured me of an update by Monday before 2 pm. Frustratingly, she conveyed that they were unable to take any immediate action and denied a loaner vehicle, stating that such provisions were reserved for warranty holders. On 1/29 at 9:30 am, I managed to reach Luis, who apologized for being sick. I expressed my dissatisfaction with the overall customer experience, highlighting the lack of communication, unresponsiveness, and multiple failed callbacks. Emphasizing the urgency of needing my only mode of transportation, I also voiced my distrust in their system due to recurring stock issues with defective parts. In response, Luis offered a discount on the repair cost and arranged for a ride to pick me up from home and take me to the dealership. More

Sarge was the best, very accommodating looked at several and pulls out something even better. Very pleased and pulls out something even better. Very pleased More

Good experience purchasing my Jeep Cherokee 4xE from Thunder. I shopped other Jeep dealers and Thunder showed they wanted my business. Correspondence remotely via text and email allowed me to know it Thunder. I shopped other Jeep dealers and Thunder showed they wanted my business. Correspondence remotely via text and email allowed me to know it was worth my time to make the hour drive. Two other folks recommended Thunder to me. More

Our overall experience was great! Brian's attention to details was exceptional and it was a pleasure to meet him. We love the car we bought from him, and I am sure will enjoy it for m Brian's attention to details was exceptional and it was a pleasure to meet him. We love the car we bought from him, and I am sure will enjoy it for many years to come. Thank you! More

The service department took good care of me as usual. I refer my friends and family to Thunder! I refer my friends and family to Thunder! More

Thunder Chrysler Dodge Jeep RAM is the most professional dealership I've ever had the pleasure to do business with. The service department crew is really awesome 👍 dealership I've ever had the pleasure to do business with. The service department crew is really awesome 👍 More

This was my first time visiting Thunder for anything. Came to get my 2017 Jeep Wrangler serviced. To say I was impressed is an understatement. Not only did they do everything I asked, they did it quickly Came to get my 2017 Jeep Wrangler serviced. To say I was impressed is an understatement. Not only did they do everything I asked, they did it quickly and everyone I spoke to was super nice and helpful. I even had the pleasure of being greeted by "sarge" you don't find many who will come and thank you for just being there even though you aren't buying a vehicle. GREAT JOB!! I'll be back and hopefully some day I'll be able to upgrade. More

Jason is always great to deal with. He gets my truck in and out same day. He gets my truck in and out same day. More

Luis Penya. Give that guy a raise! We were stranded from Idaho and called several other dealers in our area and Thunder was the only one who cared. Got us in a Give that guy a raise! We were stranded from Idaho and called several other dealers in our area and Thunder was the only one who cared. Got us in and out in just a couple days. You guys saved us literally. Thank you thank you. More