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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
501 Reviews

501 Reviews of Thunder Chrysler Dodge Ram - Service Center

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February 18, 2024

When I arrived it took me a bit to get to an advisor and be acknowledged even though I had an appointment however once with an advisor he was very friendly and helpful and I had a great conversation with Sa More

by sharpspolledherefords
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Very good service with a free car wash to boot! . The wait for a oil change and tire rotation was a bit long . The free car wash made up for it More

by pammanno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

They checked the Van for the noise and they told me they didn’t find anything but the noise still there. Also, when I got the van on this same dealership I hey sold me the extended warranty and didn’t show More

by nido.luyanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the name
February 16, 2024

Excellent A+ professional service. Would highly recommend for any Dodge owners. On time, quality work. Will definitely be back! More

by eshawn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department team
February 16, 2024

Great service. I trust them with my Jeep Wrangler Willy’s, High Velocity. Good job. More

by lahughes93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
February 13, 2024

I came to this dealership because they were having a special on oil changes where you get a free point inspection and also a car wash. All I received was the oil change. More

by Jazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 13, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your visit did not meet your expectations, especially concerning the special offer that includes a free 27 point inspection and car wash alongside the oil change. At Thunder Chrysler, we strive to provide the highest level of service and satisfaction, and it seems we fell short during your visit. To make things right and ensure your vehicle receives the attention it deserves, we would like to offer you a complimentary oil change on your next visit. Please contact our Customer Experience Manager, Eric Hale, at Eric.Hale@ThunderChrysler.com, and he will personally take care of scheduling your service and ensuring your experience is up to the high standards we set for ourselves and our valued customers like you. Your feedback is crucial in helping us improve, and we are committed to making sure you leave our dealership satisfied. We hope to hear from you soon and have the opportunity to restore your confidence in our services. Sincerely, The Team at Thunder Chrysler

February 12, 2024

Had a noon appt for oil change. Did not get done till 2:30. Poor time management. More

by bkraack
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
February 12, 2024

Service righter communication is very poor. Vehicle issue was not resolved before they asked me about an unrelated repair( which I would not have spent the additional $1000) if I had known my o More

by jeep_aholic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Quinn
February 09, 2024

Good morning to Chrysler and Jeep. All the knowledge of the vehicle in the part that was replaced overall also excellent visit. More

by ERNIEANDBECCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William wagle
February 08, 2024

Great service, quick and reliable. Friendly and easy to work with. Thanks for the nice service More

by mwreh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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