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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
501 Reviews
Call Service Center (863) 533-0793

501 Reviews of Thunder Chrysler Dodge Ram - Service Center

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April 25, 2024

Oil change took a long time. Part was ordered a month ago and still not in. Called and they said would get back with me on timeline and never did. More

by d.k.peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton Lease
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April 24, 2024

I had an appointment at 10:30am, I didn’t leave the dealership til 2pm. I guess they forgot about me and it took about three hours for an oil change. Absolutely ridiculous if I didn’t have lifetime oil More

by mr.washingtonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the service advisor
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Apr 26, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Dear Mr. Washington Jr., Thank you for taking the time to provide feedback about your recent service visit at Thunder Chrysler. We sincerely apologize for any confusion and dissatisfaction related to the wait time you experienced. Our records indicate that your scheduled appointment was at 10:00 AM, and unfortunately, it appears there was a delay with your arrival, as you were checked in at 11:17 AM. This delay resulted in approximately 20 vehicles already in line ahead of yours, which contributed to the longer wait time. We completed the service on your vehicle at 12:59 PM. We understand how valuable your time is and we regret any inconvenience this may have caused you. We appreciate your patience, especially given that your late arrival inadvertently extended the service time. Thank you for your commitment to our dealership through the lifetime oil changes program. We value your continued patronage and are looking into ways to enhance our communication and scheduling system to better serve you and prevent similar situations in the future. Should you wish to discuss this matter further, please do not hesitate to contact us directly. We are here to ensure your satisfaction and hope to welcome you back under better circumstances. Feel free to reach out to our Service Manager, Chris Purvis, at (863) 533-0793 ext.201.

April 24, 2024

Hands down the best service department in not just polk county but all of Central Florida period Ask for Pete conklin in sales as he says let the Sarge take charge!!!! More

by pconklin67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Conklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Laverde
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April 24, 2024

They maintained excellent communication throughout the repair process as well as performing great service on my vehicle. More

by joe.keathley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stroud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vandesande
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Quinn
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April 24, 2024

very happy . . very good assistance .. I like working with you .. Josue .. Freddy and the others More

by OSBIELJESUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josué.. Freddy..
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April 24, 2024

Thunder Chrysler Dodge Jeep Ram. Thank you for the good service and quality you have always given me.. More

by cmrtechchacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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April 24, 2024

Service department was very quick in getting all my service work completed. The customer service during check in and check out was very professional. More

by lprhoden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Dillon - 5 stars
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April 24, 2024

It was easy to get an appointment, fast service while there, very friendly staff. Just like it's supposed to be! More

by michellg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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April 23, 2024

Anthony Del Tel Tufo took over the repairs on my Jeep and I am very pleased with the professionalism he had in getting everything approved wit the warranty service. I will definitely deal with him again. More

by dandglee2020
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Del Tufo
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April 22, 2024

Staff was great and the wait wasn’t too long. I’ll be back for my next service when it’s time. More

by Graves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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