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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
501 Reviews
Call Service Center (863) 533-0793

501 Reviews of Thunder Chrysler Dodge Ram - Service Center

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May 03, 2024

Very disappointed my truck has suspension problems because of the factory air ride suspension and was repaired 13 months ago and bought parts and had this dealer install them to get 24 month warranty More

by craftyjenni4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 03, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We understand your frustration concerning the suspension issues with your truck and the warranty coverage. However, it is important to clarify the situation regarding your vehicle's air ride suspension. The problems you experienced were caused by a faulty compressor, which unfortunately is not covered under warranty. Recognizing this, we at Thunder Chrysler offered to bear 50% of the cost for the replacement parts to prevent further issues. We strive to support our customers even beyond the warranty terms whenever possible. We regret that you chose not to accept this offer, which was made in good faith to assist you with the costs. We encourage all our customers to familiarize themselves with the terms of their warranties and the specifics of their vehicle maintenance requirements. Understanding these details can help avoid unexpected issues and disputes. We value you as a customer and are committed to providing the best service and support. If you wish to discuss this matter further or reconsider the repair options, please feel free to contact us directly. We are here to help ensure your vehicle operates safely and efficiently.

May 03, 2024

Awesome customer service, quick work, fix all my issues. Keep up the good work everyone. More

by mrdean34744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason from service
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May 02, 2024

Great service! I will definitely use them again in the future for both of my Jeeps. More

by jackleon1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 01, 2024

Great Customer Service ! Always Treated Fairly And Welcomed With A Smile . Dalton is a great service advisor! More

by SJC.CARTER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Lacey
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April 29, 2024

Excellent service given, and they address me by name, that makes me feel like I matter as a customer. I’m provided that great customer service each time I come, no matter how big or small the issue might More

by valeriedolemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Peña , Dalton Lease,
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April 28, 2024

Very satisfied with the dealership. Had some difficulties but after management was notified, everything was done to make it right. Will be back when service is needed More

by blanche259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2024

Started out with one service rep and after almost two weeks of waiting for warranty verification another service rep Billy Wagle had it resolved in less than five minutes and service scheduled for the ne More

by russellturtle57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
william.wagle@thunderchrysler.com
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April 27, 2024

They are always friendly and professional. I bought my truck there 2 years ago and they have taken excellent care of it so far. When the time comes I'll definitely be buying my next truck with More

by charliesullivan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Maxwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2024

Got us in quickly, and did a great job. Everything went just as it should have. More

by michellg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
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April 25, 2024

Service is always professional and courteous. Don't mind waiting during oil changes. Prices are reasonable. More

by mjspaints
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lease
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