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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
481 Reviews

481 Reviews of Thunder Chrysler Dodge Ram - Service Center

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November 06, 2024

Advisor was very good. My morning started bad due to my car. However, I was taken good care of. Plus I received a courtesy ride to work. More

by dannera813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
November 06, 2024

Always helpful and informative about the maintenance of my vehicle. I trust the service provided by Thunder’s service department. More

by LizJustiss74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Great customer service with quick service turn around time. I will continue to use Thunder. More

by TMILT321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifton Whitaker
November 04, 2024

Danny was a great assistance , I would recommend everyone to continue to work with him. More

by rentz1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
November 02, 2024

Arrived at 8;40 am for my first oil change for my Cherokee. They took it right in and I went and sat in the spacious lounge. It wasn’t till about 10:30 that the service guy said it coming out now. Af More

by landsharkguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
November 02, 2024

Scheduled recall work. The lady said the parts and a loaner would be available, but we're not when I got there. I had to find a ride to get me 25 miles back home. Work too More

by Shokr79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
October 30, 2024

We were in and out quickly, which we appreciate! Oil changed without any difficulties. The waiting room is comfortable and restrooms are clean and tidy. We will continue to use Thunder for all ou More

by ToyotaOwners
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny in service
October 27, 2024

Service was great; tech's were efficient and friendly. I had my truck back in record time. Happy with Thunder! More

by kkeene3819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall
October 27, 2024

This dealership has parts installers not technicians. They put very little effort into the problem and sent me on my way without repairing anything. More

by godwonpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arcinio
Oct 28, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for your feedback, and we’re sorry to hear about your experience. At times, Stellantis requires us to complete only specific repairs or replacements, which may limit the extent of service we can provide. However, without more details about your particular case, it’s challenging to pinpoint where the issue occurred. We’d like the opportunity to review this further—please email me directly at eric.hale@thunderchrysler.com with any additional information. Your satisfaction is important to us, and we’re here to help in any way we can. Thank you again for bringing this to our attention. Eric R. Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram 1425 W. Main St. Bartow, FL 33830 www.ThunderChrysler.com

October 27, 2024

Poor upper management that place has become something not many recognize anymore gone are the days of loyalty More

by HISCOOLPAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Patton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience and appreciate your honesty. We’re committed to maintaining a loyal and trustworthy environment for our customers, and your feedback is important in helping us improve. Could you please provide more details about your experience? Feel free to email me directly at eric.hale@thunderchrysler.com so we can better understand the situation and work towards a resolution. Thank you again for reaching out. Eric R. Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram 1425 W. Main St. Bartow, FL 33830

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