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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.3
478 Reviews

478 Reviews of Thunder Chrysler Dodge Ram - Service Center

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November 02, 2024

Arrived at 8;40 am for my first oil change for my Cherokee. They took it right in and I went and sat in the spacious lounge. It wasn’t till about 10:30 that the service guy said it coming out now. Af More

by landsharkguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
November 02, 2024

Scheduled recall work. The lady said the parts and a loaner would be available, but we're not when I got there. I had to find a ride to get me 25 miles back home. Work too More

by Shokr79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None listed
October 30, 2024

We were in and out quickly, which we appreciate! Oil changed without any difficulties. The waiting room is comfortable and restrooms are clean and tidy. We will continue to use Thunder for all ou More

by ToyotaOwners
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny in service
October 27, 2024

Service was great; tech's were efficient and friendly. I had my truck back in record time. Happy with Thunder! More

by kkeene3819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall
October 27, 2024

This dealership has parts installers not technicians. They put very little effort into the problem and sent me on my way without repairing anything. More

by godwonpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arcinio
Oct 28, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for your feedback, and we’re sorry to hear about your experience. At times, Stellantis requires us to complete only specific repairs or replacements, which may limit the extent of service we can provide. However, without more details about your particular case, it’s challenging to pinpoint where the issue occurred. We’d like the opportunity to review this further—please email me directly at eric.hale@thunderchrysler.com with any additional information. Your satisfaction is important to us, and we’re here to help in any way we can. Thank you again for bringing this to our attention. Eric R. Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram 1425 W. Main St. Bartow, FL 33830 www.ThunderChrysler.com

October 27, 2024

Poor upper management that place has become something not many recognize anymore gone are the days of loyalty More

by HISCOOLPAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Patton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We're genuinely sorry to hear about your experience and appreciate your honesty. We’re committed to maintaining a loyal and trustworthy environment for our customers, and your feedback is important in helping us improve. Could you please provide more details about your experience? Feel free to email me directly at eric.hale@thunderchrysler.com so we can better understand the situation and work towards a resolution. Thank you again for reaching out. Eric R. Hale eCommerce Director Thunder Chrysler Dodge Jeep Ram 1425 W. Main St. Bartow, FL 33830

October 26, 2024

The people who waited on me was very knowledgeable and helpful. They personable. I would take my car there again More

by loveyoumoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsenal
October 26, 2024

I got what I needed within my appointment time with no hassle. The flash for my JGC was completed to my satisfaction and tested to work properly. More

by robtsumn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
October 24, 2024

They did very good job doing the oil change and the 15 point inspection and I was very happy with satisfied More

by paulvkirby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2024

This was an amazing car buying experience. Everyone was very professional and informative. We had a really bad experience previously and they helped us get out of a very bad situation. Ricardo More

by danataylor55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Laverde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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