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Thunder Chrysler Dodge Ram - Service Center

Bartow, FL

4.2
501 Reviews

501 Reviews of Thunder Chrysler Dodge Ram - Service Center

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May 14, 2024

Mark medeiros is my name I went to Thunder for help over a brake switch. My service advisor’s name was Jason L not to waste anybody’s time he straight up, got in my face threaten me. The service manager was More

by barbwire6999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Patton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason , Jaime Laverde
May 13, 2024

The Ram I brought in was a mess and they got me all sorted out. Great waiting area, too. More

by elliot2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Deltufo
May 12, 2024

#1 service depth in Polk County we glad to have the best team of services in our home town thanks guys for be the best services department More

by j.scurry1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
May 11, 2024

My service manager could not have been nicer. He was very clear as to what they would be doing to my car and took care of my concerns. More

by wjtjmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Deptartment.
May 09, 2024

Jason is an outstanding service writer! Always goes above and beyond. Very well at communicating and updating. More

by CGARCIA2982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
May 09, 2024

Crooks! Plain and simple. Say one thing, do another. Customer service is good as long as you're buying but is non existing after the purchase. We will not pu More

by jlawm3
Recommend Dealer
No
Employees Worked With
Timothy Lacey
May 10, 2024 -

Thunder Chrysler Dodge Jeep Ram responded

Hello James, Thank you for sharing your feedback. We're sorry to hear about your dissatisfaction and would like to address your concerns regarding the pre-owned Ford truck you purchased. We understand the frustration regarding the factory-installed safe in the truck. While we do not have access to the combinations of these safes, we are more than willing to assist our customers by providing guidance on how they can retrieve these codes from Ford dealers. If there has been any misunderstanding in the communication regarding this process, we sincerely apologize. Our goal is to ensure that all our customers enjoy a positive experience, not just during the purchase but also in the aftercare. We regret that this was not your experience, and we take your comments seriously as we strive to improve. Please contact us directly at (863) 349-4048 so we can discuss this further and see how we can make things right. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you. Sincerely, Eric Hale Customer Experience Manager Thunder Chrysler Dodge Jeep Ram

May 09, 2024

Awesome dealership, I live in St. Petersburg so more than an hour away from Thunder Chrysler jeep dodge ram, I was able to get most of the paperwork done before going there, everyone More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Craig Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

Salesman was courtesy and professional. He answered questions readily. He worked with me to get terms that would fit my budget. More

by ladyblackhawk54
Recommend Dealer
Yes
Employees Worked With
Craig Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Stroud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Conklin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024

This dealership gave me a same day appointment and made me same day deal in a Saturday evening. Great service. More

by nathanmassey78
Recommend Dealer
Yes
Employees Worked With
Mike Quinn
May 07, 2024

I always get great service when I bring my vehicle in for service. The staff is friendly, helpful, and their work is excellent. More

by lweemsatschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several Employees assisted but I do not remember their names but they all worked in the Service Department
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