Thunder Chrysler Dodge Ram - Service Center

Service department is somewhat lost. Lack of direct communication. No name listed for who you are leaving the message for. This srrvice department has gone down hill on the last year. Lack of direct communication. No name listed for who you are leaving the message for. This srrvice department has gone down hill on the last year. I now understand why service advisers left. I have dealt with Chysler dealerships at thos locatoon? sonce 2005, but seriously considering jumping ship. You asked, so I gave you an jonest answer. More

Really nice costumer service and they do their best to get you in a car get you in a car More

Bought out Chrysler and immediately have issues. Multiple warning lights. Took it into service. They fixed one part and didn’t address the others. Have to try and schedule additional services for th Multiple warning lights. Took it into service. They fixed one part and didn’t address the others. Have to try and schedule additional services for the problems they didn’t address. Service person said we never had a ticket created when we did and the service people argued about it in front of us. Thunder came highly recommended so we expected less issues right off the lot. More

I've used Thunder for several years. I have been pleased with the service I've received from Luis. I drive half way across the county to use thunder. I have been pleased with the service I've received from Luis. I drive half way across the county to use thunder. More

They have a bad habit of doing work to your car they are not authorized to do. Beware! They disassembled my engine per Chrysler requirements and wanted me to pay to have it reassembled. :( not authorized to do. Beware! They disassembled my engine per Chrysler requirements and wanted me to pay to have it reassembled. :( More

What happened at your dealership? New management? I loved your customer service in my previous visits. This one was terrible. I wasn’t heard. Instead of addressing my concerns, they w New management? I loved your customer service in my previous visits. This one was terrible. I wasn’t heard. Instead of addressing my concerns, they were busy trying to hoodwink me with inaccurate advice. I left with only an oil change bc it was more important to sell me things not needed than to address my concerns. Now I still need to visit another dealership, but it won’t be yours. More

Oil change took to much time (2. 5 HRS) compared to other vendors. Plus now have an Oil leak, since their work was done. 5 HRS) compared to other vendors. Plus now have an Oil leak, since their work was done. More

very efficient and fast transaction! great way of buying car. in and out!!! very impressive great way of buying car. in and out!!! very impressive More

Always drive from Lakeland to this dealer bc of the excellent service and help they provide here excellent service and help they provide here More

Tim and Mark were very professional and straight forward. Not the usual pressure selling, going back and forth with the sales manager, etc. I was very comfortable during the entire process. Not the usual pressure selling, going back and forth with the sales manager, etc. I was very comfortable during the entire process. More