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Thunder Chrysler Dodge Ram - Service Center
Bartow, FL
501 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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501 Reviews of Thunder Chrysler Dodge Ram - Service Center
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January 13, 2025
⚠️ WARNING ⚠️ Thunder Dodge attempted to defraud me out of $3,000 for rodent damage. The service writer even sent me fake photos. I would never purchase a vehicle here and I certainly would never use the s of $3,000 for rodent damage. The service writer even sent me fake photos. I would never purchase a vehicle here and I certainly would never use the service department for repairs. More
by dtassos84
Employees Worked With
Roderick
Verified CustomerDecember 30, 2024
I would never take my truck back to this dealership. . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that th . It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that they will pay for part of it to get it fixed, but again the scratches were not there when I dropped it off... it ended up that I had to pay around $750 to fix what they did... also. Yeah try and contact them. They never answer the phone... I called Corporate and made a complaint and of course they didn't call me back... I also talked to the general manager Mr Smith, and h3 did nothing!!! By the way the day after I dropped my truck off they called me and stated my truck was fixed. When I showed up and started my truck it.was making the same noise.... I asked for a manager and he stated that his workers work with a lot of power tools and he probably didn't hear it because of it... a couple days latter the same manager stated the the guy that worked on my truck was new and that he was in training... xxx!!!!!! I have left 2 .ore messages for Mr Smith with no response!!!!!! They will damage your vehicle and make you pay for it!!!! What a joke!!! More
by ten30code01
Employees Worked With
Mr. SMITH SERICE MANAGER SERVICE ADVISOR
December 28, 2024
The service department is always timely and completes the work requested to my satisfaction. The personnel are very involve with the customer. work requested to my satisfaction. The personnel are very involve with the customer. More
by janelemley
Employees Worked With
Arsenio Quintero
December 28, 2024
Fast Service, Great Team to work with. I had to have service done on my Ram Promaster City SLT . I didn't have an appointment, but they were able to Service my vehicle anyway. Thanks ag I had to have service done on my Ram Promaster City SLT . I didn't have an appointment, but they were able to Service my vehicle anyway. Thanks again. More
by daletetr
Employees Worked With
Maria Hiraldo
December 26, 2024
This is the second time in the service department. In both instances I was not greeted and was left wondering around the service advisors area until someone finally noticed me. I had an appointment bo In both instances I was not greeted and was left wondering around the service advisors area until someone finally noticed me. I had an appointment both times. More
by mebaccus
Employees Worked With
Service Department
December 25, 2024
Service dept. "3 visits to finally get the problem fixed" Tolled at least four 4 times that the batteries (2) were replaced. Upon the third visit I was told agai "3 visits to finally get the problem fixed" Tolled at least four 4 times that the batteries (2) were replaced. Upon the third visit I was told again that the small battery was replaced, and the cable ends were fixed. Jeep has started OK. The service dept only printed 2 service tickets at my 3-visit, stating that it was a continuing service issue. At my second visit, I spoke to the (A) services mgr.?. Where I stated this is my second time here for the same NO STARTING PROPLEM!!!! Where I said This could be a LEMON LAW ISSUE, IF SO, I will contact my lawyer. His reply was. I am just the middleman, we don't or didn't make the vehicle. WOW I WAS FLORED! At that point the service writers and the rest of those folks FROZE me out. Hanna to my rescue. she made sure that the Jeep was finally fixed. Thank You Hanna, and thanks to Brian Fishburn who helped me. If I have made any errors, or statements, of the facts, this message is from my recall of several statements and phone calls to me. Ed Ianuzi More
by igloodog29
