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14 Reviews of Thruway Nissan - Service Center
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October 30, 2017
Excellent Customer Service I love how enthusiastic their service advisors are. I felt so welcomed when First walked in and they took care of me almost immediately! They gave me I love how enthusiastic their service advisors are. I felt so welcomed when First walked in and they took care of me almost immediately! They gave me a full analysis on my car to the point I had no questions. They were fast and efficient. I will always return for more services. Because of the environment, this dealership had I so badly wanted to be a part of it, so I became their Owner Loyalty Manager. Just so I can ensure every future customer receives the amazing service I have received. More
by Bekx
Employees Worked With
Jessica, Bryan, Jim
March 21, 2017
service March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh N March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh Nissan and spoke with service, where I explained our dilemma and told them that the tow company would be bringing it in. Later on that day I received a call from the service manager Brian, he explained to me after diagnostics, it was an aftermarket crankshaft sensor. I said to him I had actually put that sensor in the week before and it did seem like it was different from the original. I asked him, what should we do about it? He stated he would order the correct sensor but it was unlikely that it would be in today and that it would be there tomorrow. The sensor would cost 120.00, he also explained that it would take 2 hours labor at the standard rate of 120.00 per hour and 120.00 for the diagnostic. I told him to go ahead and order the part, but I did just put the new sensor in and it took me less than a half an hour. I asked if there is something he could do to lower the labor rate, it would be much appreciated. He said he would get back to me later on in the day. I looked for the part on Nissans website, the part cost 89.99. I called Brian and said to him that I understood the markup on the price from 89.99 to 120.00 that they would charge for the sensor, but the labor rate was really high and that if I’m going to pay the full labor rate then shouldn’t the diagnostic be included? He explained to me that he told me earlier he would take a look at it and get back to me later in the day right, as he didn’t have a chance to do that yet and to just be patient. Later that day he did get back to me, where he shared that after speaking with his manager he was able to take 60.00 off of the total price. I said that I would really like Nissan to do the work, but would there be something more Nissan can do? He stated that even getting 10.00 off was a break and that no other place would do this for me. I told him to order the part and I’ll have the truck towed to my home where I can put it on myself. He said ok, and if you do go ahead with that you won’t be getting our 12 month warranty. I said that I was really sorry that we couldn’t meet at some middle ground and come to an agreement on pricing. The next day the part was in, I took the part and just as promised it was the right part. I went to remove my splash shield and noticed it wasn’t there? No problem it’s probably in the trunk. I put the crankshaft sensor in and the car starts up perfectly. I go to get the splash shield out of the trunk and it’s not there, I look on the floor in the front seat, it’s not there either. Monday morning I call the service department and tell them what happened, I speak with Brian directly he tells me that his service tech threw the part out, I say why would he do that? He states that it was hanging on by a thread and that they do throw parts out all the time. I ask to speak to his manager he states that he is busy and he will get back to me later. I never did get to speak to the manager. I did order the part, “used” which mine was in the first place. There are certain principles I think people seem to forget. Service means to help and try at best to accommodate your customer. To go above and beyond the norm when needed to make each and every customer feel they are appreciated for their business. I hope one day your service department can actually understand what it means to provide good service to your customers. More
by customer
Employees Worked With
Brian
September 01, 2016
Terrible!! I have to agree with most of the posters on this site. Thruway Nissan is a disaster!! I have never posted a review on any site for any business but fe I have to agree with most of the posters on this site. Thruway Nissan is a disaster!! I have never posted a review on any site for any business but felt compelled to do so because of the terrible service I received in the service department. Let me preface my complaint by saying that this is the 7TH (!!!) Nissan automobile and my last! My Pathfinder is now 3 years old and I've been having problems with it for a while. There were many recalls that were taken care of but Nissan uses faulty parts that go bad very quickly. That gets me to Thruway nissan. I brought my car into Thruway a week ago because Nissan USA told me to and I told them that my car is making a terrible sound that sounds like a motorcycle driving next to me. I described when the sound occurs and how loud it was. Before I left I also mentioned that my service engine light went on. When I described what the service engine light looked like I said it looked like the catalytic converter. I received a call from the service department over 5 hours after I dropped off the car to tell me that my catalytic converter was bad and that it would cost me over $1,500 to repair it. They basically had me because my car was in pieces so I said to fix it (Which I do not believe was broken in the first place). When my car was done and I picked it up as soon as I left the dealership it started to make the same noise!!! I called the dealer the next day to tell the man I was dealing with that it was still making the same sound and he told me to bring it back in. I brought it back in this week and when i spoke to another person to drop it off she told me that I brought the car in last week for a service engine light. When I explained that I brought it in for the noise it was making she told me that it was never entered into the computer and therefore they never checked it (even though that was what I brought it in for)!! After they looked at my car this time they determined that it was my bearing on my passenger side (I had the other side replaced recently). The man told me that it would cost $475 to have it replaced. Once again feeling that I had no other choice but to replace it since they were going to charge me for running a diagnostic on the car I told them to repair it. I went to pick it up and it was now $540 since he never added tax in. I told the customer service guy that I had the other side replaced and it cost me $305 from my local service station and he gave me some BS about the other guy using after market parts and that the service charge was for 2 1/2 hours. I told him my regular guy put in the other side bearing in an hour and he had no answer for me. My other problem is for Nissan USA which is selling cars with parts that fall apart right after warranty runs out but that's for another post against Nissan USA!! This place basically comes up with things that aren't wrong with your car and then overcharges you for the parts and service!! I will never go to this dealership again and I will never buy another Nissan!!! You had a loyal customer for over 20 years and blew it with faulty workmanship and faulty service!!! More
by Lonnie99
Employees Worked With
John
January 18, 2016
Sell it then forget it! It doesn't matter if it's Newburgh Nissan or Thruway. Their sales people are great, their service is absolutely the worst! Any work they do they say w It doesn't matter if it's Newburgh Nissan or Thruway. Their sales people are great, their service is absolutely the worst! Any work they do they say will only take an hour, then they have you wait for three. The last time I took it in for a recall repair, the car was fine otherwise, and within two miles of driving it it started sounding like it was going to implode, I had to turn around and drive back and wait some more for them to address the problem they created. They had me sit for another hour only to come back and tell me there was nothing wrong, I.must have imagined it. Miraculously, the sounds and vibrations the car had made had now disappeared. More
by donewithnissan
Employees Worked With
service department
