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Thruway Nissan

Newburgh, NY

2.8
169 Reviews

79 State Rte 17K

Newburgh, NY

12550

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Showing 169 reviews

January 24, 2021

They never surrendered the plates to my trade in. I nearly lost my driving priviledges because of this. It literally took months to fix. Terrible and incompetant. More

by Bishop948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom,
May 14, 2021 -

Thruway Nissan responded

We are very sorry to hear of your negative experience.

January 19, 2021

VERY DECEPTIVE!! They have very very vague explanations on the fees they charge. The finance person who worked on my documents was very pushy and I was overcharged by $1,000 and about $1200 on "auto servic More

by Tory
Recommend Dealer
No
Employees Worked With
Mike Starace, Ruben Bonilla
May 14, 2021 -

Thruway Nissan responded

We are very sorry to hear about your negative experience.

September 11, 2020

Don’t take your vehicle to thruway Nissan worst experience ever Service department unauthorized work done and Poor workmanship causing more damage that now requires further repair More

by Junper170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg Ward, Michael Smith
Oct 06, 2020 -

Thruway Nissan responded

I am very sorry to hear about your experience. If this matter has not already been resolved, please reach out to our service manager, Mike P. at (845)562-1000 or mikep@thruwaynissan.com

Oct 13, 2020 -

Junper170 responded

I made several calls in an attempt too resolve this matter Mike the Service Manager hung up the phone on me when I suggested they fix the issues that they cause due sloppy workmanship

May 19, 2020

Worst dealership service department I have ever been in. The service manager Michael is a poor excuse for a employee let alone a manager. Poor communication skills would be an upgrade for him as well since More

by 06_350z
Recommend Dealer
No
Employees Worked With
Jessica Bowie, Robert Gillespie, Service Manager Michael
March 23, 2020

Do more research before going there for service or sale. Service is way too expensive. They really don’t check your car throughly even though you are charged $ 130 just for them to check your car. More

by Gonzaroc2008
Recommend Dealer
No
Employees Worked With
Steve Fernandez, Michael Smith
March 14, 2020

Horrible customer service. My family has been a loyal customer for years and they definitely don’t go the extra mile. They like to string people along and do absolutely nothing for you when you have issu More

by Michelle
Recommend Dealer
No
Employees Worked With
Jerika was also no help at all , Travis Roberson, Scott Corbett, Peter Burnett, John Kerr
March 08, 2020

Our sales Guy Tony Roman was very helpful in finding the car that I was looking for and at the price I land up buying a Nissan maxima it had everything I wanted in it the dealership is really really goo More

by sym57_2000
Recommend Dealer
Yes
Employees Worked With
Jerica Johnson, Travis Roberson, Scott Corbett, Peter Burnett, Mike Monastirski, Mike Starace, Jason Bernstein, Tony Roman, Melonie Rivera, Julie Dimase
December 11, 2019

BEWARE! I am writing because last year around this time mice had built a nest near my blower motor and I brought it into Thruway Nissan to have it cleaned out More

by Honestreviewer*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Roberson, Scott Corbett, Peter Burnett
November 23, 2019

This is the best car dealership you will ever visit. Jessica, Chase and everyone in the service dept are friendly, professional and knowledgable. Always a great experience. More

by Ed Weihe
Recommend Dealer
Yes
Employees Worked With
Jessica and Chase
November 03, 2019

Nissan dont back customers, have a sentra 2014 transmission gone iam left holding the 5,000 bill to replace it,I will never but a Nissan agian dealer did nothing to satisfy us after buying 2 cars More

by Lou
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Peter Burnett