Thruway Nissan

Sales and Financial Services I am at a complete loss of words with my recent experience with Nissan. My family has purchased numerous vehicles from them over the years but after t I am at a complete loss of words with my recent experience with Nissan. My family has purchased numerous vehicles from them over the years but after today I will never go back. I went in to try to help my son and daughter in-law resolve a problem but found they care more about making money and sales and ignoring a persons financial well being. I will never go and will never recommend another person to this establishment. More

Disgusting tactics and sleazy salesman Met with Steve Fernandez for a test drive on the Rogue (advertised at $189/month). Told my husband and I that we'd need to put $6,000 down to get our Met with Steve Fernandez for a test drive on the Rogue (advertised at $189/month). Told my husband and I that we'd need to put $6,000 down to get our payments to $250/month. Are you serious? We stood up and started to walk out and he said "don't you want me to run he numbers with my manager and see what I can do for you guys?" Didn't you just tell us that you weren't going to be able to meet our criteria? He leaves, comes back 10 minutes later and tells us he can do $250/month if we're willing to sign a lease right there on the spot. We just wanted to test drive. THEN he tells us to come back after we've looked at all the other vehicles on our list and he'd beat any price. THAT'S NOT HOW THIS WORKS, STEVE. I'd never buy anything from this man. If he's representative of the rest of the Thruway Nissan sales force, I'd stay away. More

Horrible-Still Waiting For My Down Payment Back Went into Thruway Nissan, on the 1st of August. Everything seemed to go good at first. Spoke to Ruben, the salesman. Good guy-I have no problems with Went into Thruway Nissan, on the 1st of August. Everything seemed to go good at first. Spoke to Ruben, the salesman. Good guy-I have no problems with him, as he did his job. From there, everything went south. Afterwards, it seemed as if I was getting the run around. It wasn't by Ruben, who actually went out of his way to get things done. Anyhow, at one point, my sister in law, who was supposed to co sign, apparently left a negative review, based on her experience at the dealership. I didn't know this, but I soon found out. After not hearing from the dealership for about a week, after going there, I called to see what was going on. Ruben told me that I was all set, and to come in with my sister in law, with her check statements (oddly enough, they were already submitted to finance), so it kind of blew my mind. I knew this had nothing to do with Ruben, so I called the finance person. That's when I found out that my sister in law had written a review. I was told that I was approved, but that it wouldn't be pushed through, until I got my sister in law to remove the review. It had nothing to do with me, so why in the xxxx should I ask her to remove it? So, needless to say, I talked to the CSR about it. After that, I heard nothing. So, I called them two more times, and each time, the finance person did not call me back, although they claimed they would. I made a down payment on the 1st of August, and needless to say, it's the 22nd of August, and still nothing! I have submitted this issue to the NYS Attorney General's office. I'll let them deal with it, as I wasn't getting anywhere. I just wonder if the Attorney General will find out if other people went through this issue with this dealership, whereas they find out people weren't given back down payments, or given the $500 cash, when denied. I'm giving it 3 stars on the friendliness, because of Ruben's outgoing work ethic. More

service March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh N March 20, 2017. What is service? On Friday my wife got into some car trouble, our FX35 slowly decelerated and came to a stop. I contacted Newburgh Nissan and spoke with service, where I explained our dilemma and told them that the tow company would be bringing it in. Later on that day I received a call from the service manager Brian, he explained to me after diagnostics, it was an aftermarket crankshaft sensor. I said to him I had actually put that sensor in the week before and it did seem like it was different from the original. I asked him, what should we do about it? He stated he would order the correct sensor but it was unlikely that it would be in today and that it would be there tomorrow. The sensor would cost 120.00, he also explained that it would take 2 hours labor at the standard rate of 120.00 per hour and 120.00 for the diagnostic. I told him to go ahead and order the part, but I did just put the new sensor in and it took me less than a half an hour. I asked if there is something he could do to lower the labor rate, it would be much appreciated. He said he would get back to me later on in the day. I looked for the part on Nissans website, the part cost 89.99. I called Brian and said to him that I understood the markup on the price from 89.99 to 120.00 that they would charge for the sensor, but the labor rate was really high and that if I’m going to pay the full labor rate then shouldn’t the diagnostic be included? He explained to me that he told me earlier he would take a look at it and get back to me later in the day right, as he didn’t have a chance to do that yet and to just be patient. Later that day he did get back to me, where he shared that after speaking with his manager he was able to take 60.00 off of the total price. I said that I would really like Nissan to do the work, but would there be something more Nissan can do? He stated that even getting 10.00 off was a break and that no other place would do this for me. I told him to order the part and I’ll have the truck towed to my home where I can put it on myself. He said ok, and if you do go ahead with that you won’t be getting our 12 month warranty. I said that I was really sorry that we couldn’t meet at some middle ground and come to an agreement on pricing. The next day the part was in, I took the part and just as promised it was the right part. I went to remove my splash shield and noticed it wasn’t there? No problem it’s probably in the trunk. I put the crankshaft sensor in and the car starts up perfectly. I go to get the splash shield out of the trunk and it’s not there, I look on the floor in the front seat, it’s not there either. Monday morning I call the service department and tell them what happened, I speak with Brian directly he tells me that his service tech threw the part out, I say why would he do that? He states that it was hanging on by a thread and that they do throw parts out all the time. I ask to speak to his manager he states that he is busy and he will get back to me later. I never did get to speak to the manager. I did order the part, “used” which mine was in the first place. There are certain principles I think people seem to forget. Service means to help and try at best to accommodate your customer. To go above and beyond the norm when needed to make each and every customer feel they are appreciated for their business. I hope one day your service department can actually understand what it means to provide good service to your customers. More

It seems everyone positive puchased before fall of 2016 New owners took over in fall of 2016. We found a used 2015 Subaru Forester online. Went down there as a easy sale. Had the car pick. Had the loan appr New owners took over in fall of 2016. We found a used 2015 Subaru Forester online. Went down there as a easy sale. Had the car pick. Had the loan approved and they said come and get it. We waited 5 hours after they had us transfer our insurance before they told us come back another day. They got the car stuck. We asked them to get a tow truck, but they refused to pay the $50 at their expense. Told us to call our insurance. I'm a disabled veteran and ready to hurt someone. We left and they were still saying "see you Monday". Like that's going to happen! More