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Thrifty Car Sales Westfield

Westfield, MA

4.6
64 Reviews

300 East Main Street

Westfield, MA

01085

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Showing 64 reviews

January 17, 2015

worst dealership around! Unprofessional owner screamed at me when I brought my car in for the same problem over a 4 month period and wanted it fixed since it came off their lo More

by funhuninsun
Price
Recommend Dealer
No
Employees Worked With
everyone !
November 04, 2014

Best quality vehicle for the best price I have been on and off searching for a vehicle for months now. I wasn't sure what I wanted and really didn't want to get into another loan. Once my me More

by Ford newbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren
November 13, 2013

THRIFTY??? More like "SHIFTY" AUTO SALES After THRIFTY??? More like "SHIFTY" AUTO SALES After having an horrific experience with Thrify's post-sale communications, I checked on-line to see if I wa More

by fordtougher
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
October 06, 2013

Responder to an ad on Autobuyer for a 2011 Sonata. Car was very nice and the process went very smooth. They seemed to care about my time and answered all my questions. Thanks for a job well done. More

by brett1kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
August 07, 2013

Absolute terrible experience shopping from Thrifty. Their so called Thrifty Certified Vehicle Program is a complete farse. They have no after purchase service whatsoever and will do nothing but string you ar More

by EdwardShibley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan
June 17, 2013

Terrible absolutely terrible service. Called more than 5 times because the car needed repairs and no one ever calls back. No one knows what's going on. Got my car with a chip in the windshield, cracked sign More

by fordsnumber1girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jonathan
July 21, 2012

Got a great car at a good price. Dealt with Bruce over the phone and arrived at dealership to do the paperwork. Efficient, friendly service. A great team. More

by Aiveen Kearney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce / David
April 07, 2012

I went to the Thrifty in Westfield and was very happy with how helpful and friendly everyone there was. I got a great vehicle at a great price! My father has also been looking for a car and I will defina More

by Mel888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A few different salesmen
August 03, 2011

Everything seemed great at first. They salesman were very helpful and friendly, but everything changed after they had my money. When i showed up to pick up my car three days later, the salesman didnt e More

by adamTay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont remember, but it was a salesman and two of the owners
March 07, 2011

thrifty is not a place in my own opinion to do business with, they have a poor sales staff that that seems to pride in procrastination with your time,and loves to hang up on customers with unfortunate cred More

by healthnut222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
david dicienzo
Mar 20, 2011 -

Thrifty Car Sales Westfield responded

I am very sorry that we could not help you get a vehicle here at our store. I personally spoke with you numerous times re your credit situation. I am sorry that no lender would approve you for a vehicle with zero money down and your score. When we told you the terms that the lender would do and asked you about specific accounts to try to help you with the lender you stated that it was none of our business. And stated that we had a very high Better Business Bureau review and you would be reporting us and " trash us online" if I recall correctly that is when I stated maybe we should not purchase a vehicle here. That is when you went off on a tangent of all the people that you would tell not to do business here. That is when I Hung up on you. I am sorry that you feel this way but those are the facts.

Mar 20, 2011 -

healthnut222 responded

You dont have to say your sorry for a lender not approving me. they are doing there Job...But its how you talked to me on the phone,that is were the problem lies! and since you feel the need to exaggerate our conversation and of course have the last word, to make your little car lot bigger than it is, all I can say is one bad review spreads faster through the public than a good one...hopefully your sales charts don't go down because of one customer you shouldnt have hung up on with the words "Report this"!...

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