Thrifty Car Sales Westfield

Went above and beyond Michael was very accommodating and made the whole process easy. We felt at ease and confident with our purchase. I would highly recommend Mike to do b Michael was very accommodating and made the whole process easy. We felt at ease and confident with our purchase. I would highly recommend Mike to do business with in the future. More

Excited I had a very good experience. We went there to look at one car and left with a newer one. The process was quick and simple. I will be recommending the I had a very good experience. We went there to look at one car and left with a newer one. The process was quick and simple. I will be recommending them to family/friends. More

Bad customer service Bought a car it failed inspection. We had to bring it back and they got it to pass. The next day the engine light came back on. They made us drive it Bought a car it failed inspection. We had to bring it back and they got it to pass. The next day the engine light came back on. They made us drive it up to Springfield to get it fixed and made us pay $100 to get it fixed. I complained that we only had it a couple of days and still made us pay to have it fixed. Terrible customer service!!! More

Good people, good buying experience! Mike Duboir was so helpful, I’d recommend him a 1000 times over. He was honest and made buying a car a lovely experience. Thank you mike! Mike Duboir was so helpful, I’d recommend him a 1000 times over. He was honest and made buying a car a lovely experience. Thank you mike! More

Super Duper! I had the best experience in my purchasing of a vehicle at the Westfield dealership. I've been buying cars for the past 30 years and by far they were I had the best experience in my purchasing of a vehicle at the Westfield dealership. I've been buying cars for the past 30 years and by far they were the best. Mike Dubour assisted me in my purchase. He let me take a car off their lot to drive. So unbelievable. FIVE STARS!!!! More

Super painless Bought a car today from Mike Dubour. He was super helpful with the lending process and kept me up to date during the day as we were going through the Bought a car today from Mike Dubour. He was super helpful with the lending process and kept me up to date during the day as we were going through the process. More

A long and grueling process!! In the beginning we first dealt with Molly and then with Mike. Bought the vehicle in February for a fair price and proceeded to have the chip in the In the beginning we first dealt with Molly and then with Mike. Bought the vehicle in February for a fair price and proceeded to have the chip in the windshield fixed for an extra 35.00 and the ding taken out which was 75.00. We were told it had just arrived that it would be 10-12 days before they could get the title for it.. That was okay with me so we purchased it and waited. On day 14, I called and they said no they didn't get the title yet. I get things can be delayed but you would think they would be considerate and call and say they were still waiting. It was almost like once we bought it they washed their hands of us. On day 16 which was a Thursday, I called again and they said they just received the title. Great, register it and we will pick it up Saturday. They said they couldn't since the women who does the registration is on vacation. So,they said Tuesday. On Tuesday they called and said that on the way to register the vehicle ( we live in Ct. and they had to go there) it shut down and is now at the Toyota dealership. For a 25,000 vehicle we were not happy. Come to find when Safelite repaired the chip, they broke the glass and installed a new windshield but wasn't sealed right so it leaked and shut down the sensor. Here's my problem through this whole process Thrifty never called us to let us know what was going on. We had to contact the dealership which I felt was not my job. Customer service is really bad here. Finally, picked up the vehicle and the gas light is on! Really? we live out of state. Besides they over charged us for registration fees. I am still waiting on a check. Do yourself a favor and Take your business some where else! More

Best experience for buying a car I can't even begin how to say my car buying experience was at Thrifty Car Sales in Westfield, Mass. Definitely not what I was expecting. No pressure f I can't even begin how to say my car buying experience was at Thrifty Car Sales in Westfield, Mass. Definitely not what I was expecting. No pressure from the salesman, Mike, I was talking with. He gave us our space and made the whole process a breeze. His manager Bruce was awesome also. They made you feel like you were more than just a "commission". Kind, courteous, and on your side during the whole process. I have never experienced this kind of friendliness from any other place while buying a car. I HIGHLY recommend this place next time your in the market for buying a car. Thanks again Mike and Bruce! You made my experience one to remember!! More

Awesome experience I worked with Mike Dubour very pleasant experience made the process enjoyable. Would highly recommend this dealership and Mike. The price I paid was s I worked with Mike Dubour very pleasant experience made the process enjoyable. Would highly recommend this dealership and Mike. The price I paid was substantially lower than other dealers. More

Welp, that was a waste of time. Came in to see a car a saw on one of the other car search websites. I called first to make sure it hadn't been sold. I was told it was still Available Came in to see a car a saw on one of the other car search websites. I called first to make sure it hadn't been sold. I was told it was still Available. Just a few hours later when I arrived they played the, " Oh no that was just sold, but I have one similar ". I decidided to give it a shot and I liked it so while the salesman was upstairs talking to the boss, Dave, I checked the price of the car on their website on my cell phone. When they salesman came back down (can't remember his name), he showed a price much higher than was posted online. At that point I knew they were just playing games with me. I asked to speak with the owner who proceeded to feed me with a bunch a bull crap. I could tell right away he was such a fake guy. Acts one way when speaking with a customer and the total opposite behind your back. I was done with his crap and just left. It's people like him that give good people in the car business a bad name. Don't waste your time going there like I did. More