Thrifty Car Sales Westfield

I went to Thrifty car Sales in Westfield and dealt with Mike in sales. He was a pleasure to deal with made the sales process real easy no hassle. Mike in sales. He was a pleasure to deal with made the sales process real easy no hassle. More

I went to Thrifty car Sales in Westfield and dealt with Mike in sales. He made the sales process real easy and straight forward would highly recommend!! Mike in sales. He made the sales process real easy and straight forward would highly recommend!! More

I never write reviews, but I felt compelled to write one due to Thrifty's impeccable service and honest salespeople. Here is my story, buckle in - it's a long one! Last summer (2023) I traded in the car I due to Thrifty's impeccable service and honest salespeople. Here is my story, buckle in - it's a long one! Last summer (2023) I traded in the car I bought from Thrifty 4 years ago. Mind you, I was very happy with it and was hesitant about trading it in. Mike D. called me and asked if I had considered trading my car in. I figured, what the xxxx, it can't hurt to take a look. I went there after work and I told Mike what I wanted in a car. I wasn't interested in a truck or an SUV, so he showed me what they had. Nothing was really captured my interest, so I was about to leave when I spotted my next car out back. Thrifty had just received it and it wasn't ready to go out on the show lot. I was in love! So, I inquired about it. Mike then asked Bruce about selling it to me, and a deal was made. My other car wasn't paid off yet but Thrifty gave me more than the payoff and more than I expected. I even got my financing through the same credit union as my old car. Mike put me in the car that night and told me to come back the next day so they could detail it. I did and they did. All good, so far right? About a month later, I got a warning light and much to my dismay, the car ran out of oil. I was very fortunate that the engine didn't blow. I bought oil and took it in to Thrifty, and they immediately gave me a loaner and took it to a car brand dealership to be looked at. No one could find anything wrong. Weird. Anyway, a month later, this happens again. Thrifty this time towed it because they wanted to take it to the car brand dealership to have it looked at without oil. Come to find out, it wound up being a problem with the engine. The car brand dealership decided that the factory warranty was void because the previous dealership closed, and no one could find any records. Dave, the owner, offered to either buy back the car or put a new engine in and offered me a better warranty than their original one. I had a tough decision to make. Thrifty gave me a loaner, which I really loved and had that car been on the lot, I would have purchased it instead. I drove it for a month while my car was being fixed. Dave gave me another month with my car after the new engine in installed to decide if I wanted to keep it or have him buy it back. In the end, I decided to keep my car. All seemed well, right? NOPE! My dashboard lit up like a Christmas tree and then my car would not start! I called Thrifty and Mike brought me another loaner and jumped my car and had their mechanic look at it. A few weeks later, I went to Dunkin before work and when I came out, my car wouldn't start. I called Dave crying and he sent Bruce to pick me up and take me to work. The battery was the issue this time and Thrifty replaced it. Now during all this, Thrifty had my oil changed and they detailed and washed my car each time. And there were other small glitches that Thrifty took care of. Dave, Mike, and Bruce have endured my temper, emotional phone calls, and endless texts. These guys, especially Dave, have gone above and beyond any dealership I have ever dealt with. They were kind, caring, professional, understanding, and very accommodating. I will forever buy cars from Mike as long as Dave owns it and Mike is a great salesman! Keep in mind, those of you who would say they sold me a piece of xxxx lemon, that what happened with my car was NOT their fault. xxxx happens. Factory defects happen. It boils down to how it's all handled and these guys handled it amazingly well! It has been 9 months since anything has gone wrong (knock on wood), but I know if anything did, Dave, Mike, and Bruce would do everything in their power to make it right. You just don't see this kind of service and devotion anywhere else. I would give 10 stars if I could! Now, I just stop in from time to time just to say hello! Love you guys and TY for everything! ~R <3 More

Mike Dubour is the absolute best there is. Myself and my whole family have been going to Mike for years. Just a terrific person to deal with and a lot of fun. Go see Mikey you won’t be sorry! Myself and my whole family have been going to Mike for years. Just a terrific person to deal with and a lot of fun. Go see Mikey you won’t be sorry! More

Mike at thrifty car sales in Westfield is amazing helped me out when I thought I'd never get a car so happy they were so helpful get my car next Friday me out when I thought I'd never get a car so happy they were so helpful get my car next Friday More

Service at thrifty Auto sales will recommend. This is the second vehicle I bought from them. Customer service is excellent. They do not crowd you accommodate you with a rental vehicle, a smooth s This is the second vehicle I bought from them. Customer service is excellent. They do not crowd you accommodate you with a rental vehicle, a smooth sailing paperwork is done efficiently and fast. More

I just purchased a Chevrolet Silverado from Mike DuBour, this dealership really really helped me big time to get approved for the truck I wanted but most importantly NEEDED. I’m a mechanic so I’m familiar w this dealership really really helped me big time to get approved for the truck I wanted but most importantly NEEDED. I’m a mechanic so I’m familiar with this industry, and I can tell you right now I have nothing but positive experiences from this place! More

Just recently got a car from this dealership and I couldn’t be anymore happy with how everything worked out. I would definitely recommend Mike. He got me a car within my price range, and worked with m couldn’t be anymore happy with how everything worked out. I would definitely recommend Mike. He got me a car within my price range, and worked with me through any obstacles I had. Mike is great, he’s very reasonable and understandable and definitely does not mind working with you if you’re confused or have any issues. If you’re looking for good quality cars and don’t want to break your pockets, I would definitely recommend Thrifty in Westfield to anyone! More

Was referred to Mike he did a great job getting me into an Suv I was looking for. I would highly recommend an Suv I was looking for. I would highly recommend More

This is the second car I get from Mike. He has been a. Amazing sales guy went above and beyond to get me in a most comfortable vehicle and affordable... Shout out to thrifty and Mike your a He has been a. Amazing sales guy went above and beyond to get me in a most comfortable vehicle and affordable... Shout out to thrifty and Mike your awesome More