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Three-Way Chevrolet Cadillac
Bakersfield, CA
582 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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582 Reviews of Three-Way Chevrolet Cadillac
August 20, 2021
My appointment was at 8am to have my air conditioner serviced and while It was there they were going to address an airbag recall. I explained to the service coordinator I was getting it serviced to brin serviced and while It was there they were going to address an airbag recall. I explained to the service coordinator I was getting it serviced to bring it back for trade-in. This is my fourth Chevy-Tahoe. I transport my special needs daughter and the cargo space accommodates her wheelchair and Walker. I received a call at 2:15 advising it was busy there and that they would not be able to look at my air conditioner and that work is completed based on the skill-set of employees available and that they should be able to address the recall by 4:00. When I asked when the air conditioner could be fixed I was told I don’t know but you can call for another appointment, I’m not sure if anyone at 3-Way Chevrolet has every loaded and unloaded a child and wheelchair in 110 degree heat without an air conditioner but I’d like to add it’s difficult. This incident coupled with an event a few years ago when the service coordinator left early for the day without calling me to let me know my car would not be ready and forcing me to rent a vehicle has left an unsettling feeling. I will not be returning to 3-Way Chevrolet. If this review makes it to anyone with seniority I would ask that you engage your employees in communication training because it ultimately doesn’t matter how wonderful the vehicles are if the communication fails. Sincerely, Tina McAtee Bakersfield. CA mcatee8281@gmail.com More
by Tina
Employees Worked With
Hugo
August 02, 2021
Arrived at around noon, no service advisor. Everyone was on their lunch break. Advisors need to stagger lunch breaks in order to improve customer service. Mechanics were working during noon hours. on their lunch break. Advisors need to stagger lunch breaks in order to improve customer service. Mechanics were working during noon hours. More
by Abc
Employees Worked With
None
July 03, 2021
Well xxxx I guess I should say that you all where very attended to my needs sells man was very good at giving me and my Girl lots of space and had the write answers to our questions I have this small p attended to my needs sells man was very good at giving me and my Girl lots of space and had the write answers to our questions I have this small problem I tend to have dementia at sundown and for their of me I can not remember my sellsmans na.e More
by k
Employees Worked With
they were all very attended friendly, Mark Toohey, Robert Atkison, Jay Batikh, Albert Iribe, Miguel Carranza, Chris Guerrero
June 27, 2021
Worst dealership in kern County,sells lemons and defected parts,and will make you pay for them,last straw was they called me to schedule a appointment to fix 4, yes 4 recalls on my truck,got there at 10:00am parts,and will make you pay for them,last straw was they called me to schedule a appointment to fix 4, yes 4 recalls on my truck,got there at 10:00am like they scheduled me for,3:00pm no calls,no answer when I called,finally had to go up there and my truck was just sitting there,not being worked on and was told they didn't have the parts and they had to order them,FYI I heard the service manager tell another service guy to drop everything and work on patrol cars only,basically forget all the regular customer's More
by I guess a peasant
Employees Worked With
Wylan Gross, Ted Nicholas
June 09, 2021
Thank you for doing a great job ..my new chevy Z71 is a great truck ..thanks jouda for being a great sales man .. thanks Josh for getting my first service done .. great truck ..thanks jouda for being a great sales man .. thanks Josh for getting my first service done .. More
by JT
Employees Worked With
Jouda and josh
May 17, 2021
Dealer was great. Service was great. Got my car back next day. It could have been same day, I just didn’t have a ride. Only negative was I had to wait about 2 weeks for my appointment. I had to deal with hig day. It could have been same day, I just didn’t have a ride. Only negative was I had to wait about 2 weeks for my appointment. I had to deal with high temps because my AC was out. But as far as service I was satisfied More
by Garnicajeff
Employees Worked With
Sean
April 23, 2021
Great overall service! Thank you, thank you, thank you! Will refer everyone here from now on... I have had the best experience here and look forward to coming back Will refer everyone here from now on... I have had the best experience here and look forward to coming back More
by Marissa
Employees Worked With
Sean McNeal
April 09, 2021
The actual work was good but the wait time is ridiculous. Company needs to stop over booking appointments. No reason why an oil change should take over two hours with an appointment. The car reps on the lot Company needs to stop over booking appointments. No reason why an oil change should take over two hours with an appointment. The car reps on the lot were very knowledgeable and answered any questions while I walked around aimlessly to kill time. I’d recommend this service only if wait times weren’t so high. More
by karis-ris
Employees Worked With
Wylan Gross
