Three Rivers Volkswagen

Really positive experience dealing with Three Rivers VW. From my first interaction inquiring about selling my wife’s Jetta to them, to ultimately trading in for a new Taos, I felt that at every level they w From my first interaction inquiring about selling my wife’s Jetta to them, to ultimately trading in for a new Taos, I felt that at every level they were transparent, fair and ethical. I am a knowledgeable consumer with many years’ experience purchasing/leasing vehicles; I ask informed questions and generally anticipate dealer tendencies to overcharge, mislead or otherwise malpractice throughout the process. Some might consider me a challenging customer due to these factors. However, at every point the staff at 3RVW remained patient, courteous and attentive to all inquiries, answering all my questions and corresponding in a thoughtful and professional manner. When the time came to take delivery, they were very respectful of our time in making the process efficient and even adapting to accommodate our newborn and toddler. The three gentlemen I dealt with throughout the duration of this deal were Nigel (Sales Professional), Pat (General Sales Manager), and Seth (Finance Manager). I would recommend anybody in the market for a new or preowned VW to make this your first call. *OF NOTE: After agreeing in principle to terms, I reached out to a different area VW dealer to see if they would like the opportunity to beat the deal I had in place, and they did. While their deal was compelling, the ensuing dialogue proved them to be arrogant, rude and misleading, and therefore not worth pursuing a business relationship with. I can rest better knowing I’ve conducted my business with a company who holds themselves to a higher standard of care. More

Very poor management. Purchased a vw vehicle here. Vehicle developed multiple issues within days. Sales and management are a joke. Service department had issues resolving issue but did they’re job wel Vehicle developed multiple issues within days. Sales and management are a joke. Service department had issues resolving issue but did they’re job well. No complaints with the service dept. Unfortunately I will never buy a vehicle at this location again as I have done multiple times in the past due to incompetent management and careless higher up management/owner. More

I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service. More

Try to run up cost On my third VW, Never purchased one here but live close so I thought I would give their service department a try. Not enough room to write about the On my third VW, Never purchased one here but live close so I thought I would give their service department a try. Not enough room to write about the disappointment I had. I learned my lesson and will steer clear of this VW dealer. Day Apollo and Cochran have had and will continue to have my business but Three Rivers VW Service will not see me again. Derek was the services person that provided less than professional service. I would strongly recommend finding a different VW dealer and service department, especially if it is Derek. More

Incompetence You have wheels removed and reinstalled they over tighten. You go with directional tires they mount backwards. You then mark tires to think they wil You have wheels removed and reinstalled they over tighten. You go with directional tires they mount backwards. You then mark tires to think they will mount properly no they still mount wrong. Then you don't even get you valve stem caps back. How can you trust a place to do work on a vehicle if they cant even mount tires properly. Sad thing is Walmart does 4X the job at mounting tires. They actually use a torque wrench not theses torque bars that clearly don't work. When it takes 2 guy to pull up on a 4 foot breaker bar and the car is lifting off ground wheels are clearly too tight when spec has to be around 70-100ft-lb. I learned my lesson on that last time. If i was VW i would pull there serve center from them. Id be afraid they would think washer fluid goes in the engine and oil goes in washer fluid. This is elementary mistakes and uncalled for. only reason i go there is the wheel insurance i got with the car but i am looking into finding another place to do the insurance part. More

Very helpful and friendly. Quick process. 3 Rivers VW was extremely helpful and friendly every step of the way. They gave me a really good deal on a new GTI, worked with me to get a good rate 3 Rivers VW was extremely helpful and friendly every step of the way. They gave me a really good deal on a new GTI, worked with me to get a good rate, and were very good in their communication, as we did most of the deal over e-mail/phone. When I got to the dealership they had me in and out in 45 minutes. They worked with my schedule and make it a painless process. I can't recommend them enough. Chiara was a great saleswoman and all of the managers and finance people were very helpful. While we were finishing up paperwork one of the owners stopped by to chat, thank us, and just show an appreciation for our business. Solid dealership, solid people! More

Vince Luca made our car buying experience very enjoyable. Vince Luca and Ryan Sicchitano were excellent to deal with. They were very straight forward, helpful and professional at all times. I would go back Vince Luca and Ryan Sicchitano were excellent to deal with. They were very straight forward, helpful and professional at all times. I would go back and deal with them again! More

No place better to buy from Nicest people and everyone has a love for getting you the car you want and they will work with you if your schedule is hectic Nicest people and everyone has a love for getting you the car you want and they will work with you if your schedule is hectic More

Disappointed Very disappointed. John’s Customer service is horrible. The arrogance of John Bauer is revolting. He should not be in contact with customers. He is Very disappointed. John’s Customer service is horrible. The arrogance of John Bauer is revolting. He should not be in contact with customers. He is bad for business. More

Rushed me When signing my lease they rushed me through the whole process and made me feel like I was taking up their time. When trying to read what I signed the When signing my lease they rushed me through the whole process and made me feel like I was taking up their time. When trying to read what I signed they said, " don't worry about reading all this, if you read it you would be here four hours", you know made you feel like you were in safe . Then when I turned my lease in low and behold, they tricked me into signing a disposition fee, saying I would pay them!!!! to turn my car in. Don't lease here ever! More