Three Rivers Chrysler Jeep Dodge Llc - Service Center

Did work without notifying me first. I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and repl I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and replace a battery. What really annoyed me was finding out THEY PERFORMED OTHER WORK ON THE JEEP WITHOUT ASKING ME IN ADVANCE!!! They performed a warranty replacement without asking me if I wanted it done. I didn't find out about the work until they called me about a part being in for a second recall on the Jeep. I will not go back there. It is a real shame that independent repair shops do not have the tools to scan modern cars and do repairs. More

Issue was resolved! I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. I had an issue with this dealer but the managnent staff was able to resolve! Frank and Bill worked together with me on a solution. More

service I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. More

Ripped off They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a compl They service desk employee Mike is very rude and talks down to the customers. They charged me $158 to tell me that my battery was bad. I filed a complaint with the general manager of the dealership, he is never returned our call More

HORRIBLE & INCOMPETENT Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but di Took my 2015 Jeep Grand Cherokee Limited there 3 times & problem still isn't fixed. They "fixed" a computer issue and the service was terrible but did not fix the squeaking noise coming from heater.. When I answered the survey and gave them poor ratings, the service manager called me and wanted to know why. When I said they didn't fix the problem and the woman call taker was rude & ignorant...all he cared about was that this was his report card and it looks bad. Less then a month later, I now have to have my Jeep towed to another dealership because...yep you guessed it.....computer issues and it won't even start. Save yourself time, money & grief and find another service center More

Would rather give my business elsewhere Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service i Bought a brand new $50k jeep from them in February and have had to come in for service issues 4 times already. Problems aside, the customer service is terrible and the service manager is about as incompetent as they come. Would never buy another vehicle here and would NOT recommend. More

WORST SERVICE EVER! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! Took vehicle in July 2015, AC not working. First time AC on in 2016, doesn't work! Ignorant service people! How does AC not work 1 year later!!! More

Neglected to check on comprehensive warranty even when asked Just had a ESIM valved replaced; I had asked to make sure this was covered under my comprehensive warranty twice and twice I was assured that it was n Just had a ESIM valved replaced; I had asked to make sure this was covered under my comprehensive warranty twice and twice I was assured that it was not covered... I called the warranty administrator who informed me that it was, in fact, covered. Not sure if they're just lazy or looking to make a quick deal. Nonetheless, I could be out of a couple hundred dollars if my appeal with the warranty group is not accepted, which is irritating when I was told that everything was checked beforehand. More

Below Average I purchased a pre owned Jeep Grand Cherokee a few years ago at Three Rivers. The salesman had a nonchalant attitude and seemed preoccupied with more i I purchased a pre owned Jeep Grand Cherokee a few years ago at Three Rivers. The salesman had a nonchalant attitude and seemed preoccupied with more important things to do. The day was late in the evening , maybe he was tired or had a bad day ?? I was notified about 3 vehicle recalls and returned to Three Rivers for service .... Bad idea. The service department seemed like they were doing me a favor . The attitude of the sales department must have spread throughout the service department ! After picking up my vehicle the 1st time,: greasy fingerprints on the driver's visor along with the cover plate missing and the passenger's cover broken. 2nd recall : a piece of glue or wax melted on the dash. 3rd recall : half of my loose change was missing from my console tray . Granted , I should have reported these issues at the time but I didn't want to make a scene. I will be buying my next vehicle elsewhere. More

Transmission from xxxx! The worst dealer around! Repaired transmission on a 2010 Jeep with 65K in June 2015, and had to pay an additional $900 for cooler lines that weren't covered in the warranty. Repaired transmission on a 2010 Jeep with 65K in June 2015, and had to pay an additional $900 for cooler lines that weren't covered in the warranty. The "repaired" transmission completely fails in December 2015, 6 months later, and they now want $5,000 to replace what they should have repaired correctly in the first place. Took 3 weeks in June and now it took 4 weeks before they delivered the bad news that the repaired transmission needs replaced. They ran from their work as fast as they could, and there is ALWAYS additional costs to the repairs. DO NOT TRUST THEM!! TOTALLY UNACCEPTABLE CUSTOMER SERVICE!!! NEVER, NEVER, NEVER buy or have your vehicle serviced here!!!! More