Three Rivers Chrysler Jeep Dodge Llc

The experience of getting the vehicle was amazing but it goes downhill once I get to the finance office. The odometer statement that was presented to me had the incorrect mileage and I was told that they ha goes downhill once I get to the finance office. The odometer statement that was presented to me had the incorrect mileage and I was told that they had guessed on the mileage. Also, a fee had to be deducted but instead of getting the fee returned to me they just put it back on the price of the vehicle. There were scratches on the vehicle before I took delivery of it and the dealership made it seem like they did me a favor by buffing them out when I made them aware of the scratches. Finally when I pointed out an issue with discoloration on the casing inside the vehicle 3 days after purchasing the vehicle the wonderful trio of Taylor, Frank and Denny came up with the great idea of wiping it down instead of trying to get it replaced through warranty. I took it to another dealership on 8/13 and I’m happy to say they were able to replace the part the very next day. More

We just bought a 2021 Jeep Grand Cherokee, our salesmen was Jim he was the best did most everything over the phone an he understands that time is money. This is the second vehicle we have purchased from J was Jim he was the best did most everything over the phone an he understands that time is money. This is the second vehicle we have purchased from Jim in the past 2 years. With covid an the issue with vehicles we also were able to get out of our used Jeep Cherokee and got back what we paid for it just 1.5 year previous. Do to a better credit score we were also able to go from a 15.9 % apr down to a 4.23% an that was all Jim working the best deal possible for us. I'm reading all the these responses on here an I'm highly surprised that this dealership had the rating it does, I'll also say Mike in the service department has always been professional an done everything they can to help us with the maintenance of our vehicles to include working on 2 different vehicles that were not purchased from them. Keep up the great work an well being seeing you in a few years for our Jeep Wrangler. Thanks again for everything. Ron an Leanne More

One of the worst dealerships I have ever dealt with. Reached out about a specific vehicle to see the following day. They reached back out the day of my appointment and confirmed the car was still availa Reached out about a specific vehicle to see the following day. They reached back out the day of my appointment and confirmed the car was still available, before I made an HOUR drive to see it. Upon my arrival, I find out it was not and they only brought me in to try to sell me anything they had. Also, it is still listed as available on their site and they are still telling others it is when you call. You will only be a number to these people who are just trying to make a dollar off of anyone who walks in their door. They don’t truly care about you, and that is VERY poor customer service. I have never been more disappointed in a car dealership. You should be ashamed of yourselves. NEVER SUPPORT THIS DEALERSHIP! More

We purchased a 2020 Charger Scat Pack and Jim was our sales guy! No issue was unsolved with him. He has great communication and was such a positive guy to work with. Everything we wanted in the car, Jim sales guy! No issue was unsolved with him. He has great communication and was such a positive guy to work with. Everything we wanted in the car, Jim delivered and with no pushy sales tactics! We are so happy with our purchase and our experience and will definitely be coming back! More

TERRIBLE SERVICE DEPARTMENT: I took my Jeep in for inspection and alerted the service manager to an issue with the fog light switch. They say they checked it, and passed it for inspection. The next da inspection and alerted the service manager to an issue with the fog light switch. They say they checked it, and passed it for inspection. The next day my battery was dead. The garage I took it to said the multifunction switch was broken and had to be replaced. My vehicle should not have passed inspection. I do not recommend Three Rivers Jeep. More

Great selection of what I was looking for, but unfortunately did not have a good experience with the salesman Craig. I was very interested in 2 trucks on their lot and came in to talk to a salesma unfortunately did not have a good experience with the salesman Craig. I was very interested in 2 trucks on their lot and came in to talk to a salesman after I test drove them to talk numbers. He handed me a credit application and asked me to fill it out without answering any preliminary questions I had. I told him I wasn’t ready to to do that today but I am looking to purchase in the next few days. He then handed me his card and pretty much walked away from me. After visiting a few other dealerships in the area, I was able to talk estimated numbers right away without filling out any credit application. Very disappointed because I was really interested in 2 trucks and considering purchasing the following business day. Unfortunately won’t be back More

Poor Customer Service, Lack of Information I have purchased multiple vehicles with this dealership, along with close to a dozen referrals. I have always taken my vehicles to the service departm I have purchased multiple vehicles with this dealership, along with close to a dozen referrals. I have always taken my vehicles to the service department for oil changes, tire rotations, inspections, etc. I was told for the duration of my lease to help maintain the vehicle that I would receive complimentary oil changes, tire rotations, and alignments and was never forewarned of an "expiration date" on these services. I took my Jeep in for inspection and had my routine oil change, tire rotation, and alignment done as well and still was never told any of these services had expired. When asked about the services and why I was never informed of any of this expiring the only response I had gotten was, "Well, sorry". I am close to 8 years with this dealership and never have I ever received such poor customer service in the service department. My inspection in 2019 was less than $100, this year, since no one felt the need to inform me of an expiration date, my bill was close to $400. I would highly recommend looking at a different dealership that can be more informative to their customers. More

Refused to work on older Jeep Cherokee. I called to have an check engine light looked at and dealer refused to look at my Jeep Cherokee 2001. I can not believe dealer had a right to refuse t I called to have an check engine light looked at and dealer refused to look at my Jeep Cherokee 2001. I can not believe dealer had a right to refuse to work in their own products! Nothing older than 10 year old was what service department stated! More

The worst. Mike was such a jerk “I didn’t sell you anything.” After I presented the “We Owe” paperwork to him. Not sure why they haven’t fired him. They don’t even have a car wash nor has my NEW vehi anything.” After I presented the “We Owe” paperwork to him. Not sure why they haven’t fired him. They don’t even have a car wash nor has my NEW vehicle been washed by the dealership, even when purchased. First oil change is Free but the required tire rotation is $24. Oil Change is normally $40 - again Mike was a Jerk. Didn’t even know if the factory required this. More

Rude service I came to Three Rivers for a state inspection and was told I needed to have a part fixed before passing. First, the men in the service department woul I came to Three Rivers for a state inspection and was told I needed to have a part fixed before passing. First, the men in the service department would not tell me exactly what was wrong with my car or where exactly the hole in the part was. I was told "if you take somewhere else, they'll be able to find it," as if I was not capable of understanding. Second, I knew the estimate given to me was more than it should have been, so I took my car somewhere else for repairs. That shop told me that I should not have had to fix anything to pass an inspection, and gave me an estimate that was half the cost of Three Rivers. I will not be returning to this dealership ever again. More