Three Rivers Chrysler Jeep Dodge Llc

Poor service - went to another dealership We purchased our Ram brand new from this dealership, so when we experienced engine trouble/noises (like birds chirping) we took it in under the 5 yea We purchased our Ram brand new from this dealership, so when we experienced engine trouble/noises (like birds chirping) we took it in under the 5 year/100,000 mile warranty. From the start it seemed like Mike the tech was trying to find a way "NOT" to help... Started with the ""it won't be covered" before even getting into things. Asked for service receipts. After they were provided, he says he is not spending hours trying to find out the issue is, then getting denied on the warranty because ….the receipt looked doctored!?! WHAT?! They were computerized from Jiffy Lube - he could've called there if any questions. At that point, I asked for a service manager. Then, Mike claimed to be the service manager. So, I later talked to General Manager Bill but that provided no help in resolving, except to get me in touch with the real service manager Frank. Frank's way of helping was to offer to :LOOK into finding issue for $95 PER HOUR!!! Telling me how they had to take entire engine apart. I heard of a flat diagnostic fee, but never an hourly! Lets remember, Mike had told me he had no idea what that sound was and it could take long time to figure it out and he wasn't touching it. After contacting RAM directly, they advised me to go to new dealership. We did so. Best move ever. In the meantime I learned that the noise was common issue likely related to the lifters/cam on the HEMI. When we got to new dealership, we experienced a big difference. They did mention a diagnostics fee - but it was a flat fee of $95 and he stressed if its a warranty issue there would be no charge. They came back same day saying yes, it was definitely engine issue, gave me keys to a loaner vehicle and instead of tearing apart my engine - they just switched out the engine for a new rebuilt one!!! Simple and easy - no run around, no bs, no accusations. Would highly recommend South Hills Dodge Ram - and will never purchase another vehicle at Three Rivers due to the way they allow the Service department to operate. More

Transmission repair. I called for an appointment on Friday & was set up for service on Monday. The transmission was skipping and or slipping. They repaired the transmissio I called for an appointment on Friday & was set up for service on Monday. The transmission was skipping and or slipping. They repaired the transmission and picked up my 2015 Town & County that same Monday evening. Michael was the service representative. I also reccomend purchasing the Factory Chrysler Warranty. The result was the repairs were covered under warranty. Thanks again for the fast & courteous service ! More

Amazing car buying experience I purchased a vehicle from Three Rivers from Houston Texas. Jim Bundy was the salesman I dealt with and he was excellent. Being that I am out of state I purchased a vehicle from Three Rivers from Houston Texas. Jim Bundy was the salesman I dealt with and he was excellent. Being that I am out of state communication is key and he definitely communicated well. He also helped me with the financing and made sure it didn’t lapse the 30 days so I was able to secure the lower interest rate. Absolutely professional and a pleasure to work with. For the financing portion, I worked with Jordan Novak and he was just as great. Didn’t try to hoodwink me with this and that warranty, he made sure I was aware of all the warranties and insurance options however never tried to be forceful with the transaction. These guys were professional and definitely not sleazy. Highly recommended. More

Excellent 10/10 Ask for Alex!! He was tremendous!! He was friendly, professional, and great with my kids. He knew everything about my car. He has helped me with every Ask for Alex!! He was tremendous!! He was friendly, professional, and great with my kids. He knew everything about my car. He has helped me with every issue that I had. He has never failed to return my calls. He couldn’t have done a better job! More

Very poor service I called every day for a week and left messages and never got a call back. I asked to speak with owner to just make sure he or she knows how customers I called every day for a week and left messages and never got a call back. I asked to speak with owner to just make sure he or she knows how customers are being treated because the receptionist had an attitude when she asked if I wanted to talk to manager. I told her no I will get my car serviced else where. The owner was not there so I asked when he or she would be there and she couldn't tell me or should I say wouldn't tell me. I am still looking into contacting owner because I highly doubt he or she would be happy to know that customers are being treated the way I was More

Slow, rude and lacks attention to detail I purchased two Jeeps from this dealership and have had all of my maintenance done there over the last four years-ish. The sales people are rude an I purchased two Jeeps from this dealership and have had all of my maintenance done there over the last four years-ish. The sales people are rude and appear too busy to give you their complete attention. The service department is slow, inconsiderate and regularly misinforms you (I don’t believe intentionally but it is consistently). I really can’t think of one good thing to say about this dealership other than they are located about 5 miles from my house. However, I’m so frustrated with the service that I’ll be taking my business elsewhere. And, they don’t seem to mind... More

Purchase of a new vehicle Excellent, from Ben in sales to management and finance. I am getting a business up and going and they worked to get me in a new Ram Promaster City Car Excellent, from Ben in sales to management and finance. I am getting a business up and going and they worked to get me in a new Ram Promaster City Cargo Van. Thank You All More

SalesmanI Chas Talked to Chas on Saturday morning. Said he would get back to me after checking local dealers inventory. I called him twice on Monday, still no call b Talked to Chas on Saturday morning. Said he would get back to me after checking local dealers inventory. I called him twice on Monday, still no call back from them. I had previously purchased 2 cars from them over the years. I guess they don’t care. More

Did work without notifying me first. I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and repl I had my Jeep Grand Cherokee towed there when it would not start. Of course the service charges were high, nearly $600 to scan the fault code and replace a battery. What really annoyed me was finding out THEY PERFORMED OTHER WORK ON THE JEEP WITHOUT ASKING ME IN ADVANCE!!! They performed a warranty replacement without asking me if I wanted it done. I didn't find out about the work until they called me about a part being in for a second recall on the Jeep. I will not go back there. It is a real shame that independent repair shops do not have the tools to scan modern cars and do repairs. More

service I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. I was in for my first service on my Chrysler 300. mike had me in and out very quickly and was very courteous and helpful. More