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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,783 Reviews

1,783 Reviews of Three County Volkswagen - Service Center

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November 11, 2020

The service manager was very good and communicative. The customer service was exceptional. I plan on returning to the dealership for future service or any issues with my car. More

by PSIHLANGU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2020

Very friendly, informative and timely. Scheduling was easy and receptionist was very helpful. She gave me insight and tips on how and what to do. More

by NGAMMARO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2020

Matt at Three County is the best. Every time I'm in, he is always the best help. Very knowledgeable and friendly. I have recently moved an hour away and still will only bring my car to them More

by JCRANWELL71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't remember the advisor, but he isn't in the list
Nov 04, 2020 -

Three County Volkswagen responded

Thank you for your review. We do value your feedback. I apologize to you regarding the length of time the service took. The Technicians have been busy and sometimes get backed up as customers add additional repairs while their car is being serviced. As for the tires, They were recommended to be replaced due to not wearing evenly across the face of the tire. When measured at the lowest point, they were below the minimum safety standard. Lastly, due to different levels of person comfort with many people in their cars, we have stopped washing cars for the time being. I apologize to you for any inconvenience, as we are just concerned about you and your families well being. Thank you for your business. Stay safe! Matt - Three County Volkswagen Service and Parts Director

Nov 05, 2020 -

JCRANWELL71 responded

Hi Matt, Thanks for the quick reply. I didn't see you there when I was in. It's always been a great experience when you were there. I understand why there could be reasons for delays. When I called, I specifically asked for an appointment time to avoid a long wait. I had other things scheduled in my day. Thay gave me a time to come in based on that. When I arrived with the car, I said I have an appointment because I'm waiting. They mentioned nothing about a long wait. Some was actually standing right behind the advisor to take my keys and paper work. I guess he was only checking it in. I just wish there was better communication. As far as my issue with them trying to sell me tires and brakes, my check engine light was also on. It was still on when I left. No one made a comment about it at all. I drove home over an hourband then had it scanned. I moved away from the area, but was up there for works. I also have the prepaid package with you, so I went back to you for that. I have 5 codes all related to timing issues. The experts I know said it's timing chain stretch most likely and the codes are for skipped or jumped timing. They say it is unsafe to drive and it should have been scanned by your techs when it was in. Luckily the car is still running OK at the moment, but I am having it towed to a shop for repair.

November 04, 2020

Always polite and professional when getting my car serviced here. The staff is accommodating and informative to other maintenance needed. Timewise could improve but ok More

by PRISCILA.PEREZ20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2020

Experience was excellent. They go above and beyond from a loaner car to continuously updating me & very informative. The employees are amazing and extremely helpful. Highly recommend this location. More

by Vr26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zahir Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Zambrana & Tony Ripol Are the best!, Jose Aponte
November 02, 2020

Greg and Tony are great! Honest and helpful and got the job done much faster than expected. Car's running better than ever. thank you More

by JUANPERIN
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TONY
October 30, 2020

Very helpful staff. 22 more words. I like this dealership. They rule. I actually filled out a survey and I never do. 3 more words. Phew, 25 More

by STEPHENREGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Carbone
October 30, 2020

Amazing dealership. They take care of my every need. I don’t do business with anyone else. After 3 county vw my standards have risen and it is not easy to meet. Thank you all! See Dino for your next ca More

by Twin179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zahir Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

Great service department as they're always friendly and helpful to explain any issues. Three County VW makes you feel good as a customer in that they're always on point. More

by GREGLM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Carbone
October 28, 2020

Three County Volkswagen has excellent customer service! Employees are friendly and professional too. I highly recommend this dealership for leasing your next Volkswagen car or SUV! More

by KBrady58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zahir Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris, Mike Carbone
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