Three County Volkswagen - Service Center

Staff is always courteous at Three County. I've waited longer than expected a few times but they're generally good at communicating any delays! longer than expected a few times but they're generally good at communicating any delays! More

Everyone was very polite and friendly. I was in and out in a little over an hour. I would highly recommend service department to all! in a little over an hour. I would highly recommend service department to all! More

Greg was outstanding! He is a great listener and he has a ton of patience! I am very satisfied with the service work too-A+ a ton of patience! I am very satisfied with the service work too-A+ More

Bad customer service. Went their for one issue that needed diagnostic and they charged me for something else I already knew. I explained the issue to the first person that came up to me wearing a VW em needed diagnostic and they charged me for something else I already knew. I explained the issue to the first person that came up to me wearing a VW employee shirt and took my keys. He asked me what seems to be the issue today, thinking he’s the mechanic... fast forward I went to the service desk after then try explaining the issue, I left out one Part thinking the mechanic will update them... only to find out to the end he is a valet parker. So now if that was the case they all should be wearing name tags and their job title. And the valet Parker should of pointed me in the right direction instead of asking me my issue, like he’s the mechanic. Or he should of directed my issue to whoever it needs to get too. I was so highly annoyed waiting their for 4 hours , for them to charge me for something I already knew. Also asked to speak to the manager and the associate pulled him in the back to fill him in before I speak with him... So unprofessional, should of done that where I didn’t see them through the glass door. More

came in early AM, seemed safe to wait in waiting room during covid times. New battery is doing a great at starting the car in cold temps. Been going here for well over a decade even when the car has been during covid times. New battery is doing a great at starting the car in cold temps. Been going here for well over a decade even when the car has been out of warranty. They only messed up once in all that time, and they fixed their mistake, so I keep going back. I feel like if I have any issue I can talk to Matt and he will hear me out and address my concerns. Like when I got charged for an oil change on a new vehicle and I mentioned to him I thought it was included. He looked into in and it was and a few days later a refund check came in the mail. The battery was $212 installed, not much more than if I did it myself, and no hassle for me. Dealer maintenance has a reputation of gouging people but that has not been my experience here. Sometime you get the song and dance about an tire wearing out, or oil change, but if you know your vehicle, you should know if those are really necessary or not. I have never gotten the hard sell from Three County. I'll continue to go here for maintenance. More

The service that is provided to me is always the best. The service department cares about the customer and are knowledgeable and professional. Thank you! The service department cares about the customer and are knowledgeable and professional. Thank you! More

Jose has been very helpful and properly communicated from the car's issue to the estimated time of it being fixed. I didn't had to wait in long queues when I was at the dealership as well. the car's issue to the estimated time of it being fixed. I didn't had to wait in long queues when I was at the dealership as well. More

Was lucky this happened when it did, a valve spring failed causing engine and turbo damage. Both engine and turbo needed to be changed, plus associated parts. Cost of over $13,000, thank the lord for failed causing engine and turbo damage. Both engine and turbo needed to be changed, plus associated parts. Cost of over $13,000, thank the lord for warranty. I don’t recommend anyone purchase a vw, this just made warranty by the skin of my teeth and there’s no way I could have afforded that repair. I like the car, but go with a Honda instead. The cost of these things is insane. More

Everything was speedy and my problems were solved. Greg was extremely helpful and addressed my concerns. I will highly recommend Three County VW to everyone. Thank you. was extremely helpful and addressed my concerns. I will highly recommend Three County VW to everyone. Thank you. More

Matt was very disrespectful and had a very racist undertone towards me when I asked him to put the locks and caps back on my tire as it was when I came into the volkswagen dealership for service. he undertone towards me when I asked him to put the locks and caps back on my tire as it was when I came into the volkswagen dealership for service. he wanted me to pay for something that was on my car when I showed up and then when a mechanic came to give me the stuff that was in my car originally, Matt attempted to stop him. Such disrespect for a black person who has spent a lot of money with this dealership. More