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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,780 Reviews

1,780 Reviews of Three County Volkswagen - Service Center

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June 16, 2021

You Got to be kidding me right you took the car On a Saturday and kept it for eight days open just to repair a windshield wiper linkage I thought I know parts are scarce but eight days come on More

by JOHNORLOWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Three County Volkswagen responded

Thank you for your review. We greatly appreciate it. i apologize for the length of time is took to get the parts needed for your repair. Unfortunately, we have no control over the availability of parts. Due to venders being closed over the year and shipping issues, getting some parts are very challenging. I am sorry that you had been caught up in that. I do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

June 15, 2021

Very satisfied they did a excellent job on my ac for my 2016 Volkswagen Jetta S no problems at all ever since all cool breeze this summer More

by SHAQANDRISSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Bulna
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2021

Arrived bc tire pressure light would come on intermittently. Also was informed vehicle needed software update - seatbelt. Was told passenger rear tire had a nail. Perplexed, bc thought driver f More

by HLSTCHER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gregory Deo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Three County Volkswagen responded

Thank you for your review. We value your feedback. I apologize with the wait for the tires. Parts and suppled have been very challenging to procure due to venders being shut down and extended shipping times. Also, due to parts shortages and vehicle inventory shortages, loaner cars are in high demand and short supply. I apologize to you for that. I do thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

June 10, 2021

I had a great experience with three county VW. The service is reasonably priced and everything was done on time. I highly recommend this dealership!! More

by TOMMYHORSE64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

It was easy to get the appointment time I wanted and easy to drop off the car the night before. Very friendly and courteous personnel. More

by MARPAP49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

I am very happy with the service there. The staff in the service department is excellent and always provide a positive experience. I do like the recommended service after the visual inspection. More

by kanebren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Although the showroom or the facility is not huge or big in area , the service is very good. Greg was very attentive, ask me of my concern and kept me informed. This was my second time visiting this center More

by WINDSTORM60
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Going in for service, Greg was very helpful and attentive. He worked with me to create a plan that made sense instead of one that would solely benefit them. More

by AMBPEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

excellent service , fast , professional and work completed as described. communicated with me through out the process . shuttle service provided is very convenient - keep up good work More

by METROSP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

Terrible. My car was there for a week just to change the air conditioning. Part came in on Friday and had to wait until Tuesday to get. And definitely got over charged, ridiculous amount of money and time s More

by CJMMCC24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
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