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Three County Volkswagen - Service Center

Lyndhurst, NJ

4.7
1,778 Reviews

1,778 Reviews of Three County Volkswagen - Service Center

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August 13, 2021

They fixed all the problems with my car under warranty and performed multiple recall fixes as well proactively. Free shuttle service was a lifesaver. Would recommend! More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2021

I love coming here. Their customer service is amazing and Greg is phenomenal! Whenever I need service on my care this is where I go More

by REGINAMMARSHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

This 3er time I have to bring my car to check for problems my car never have during and before send for service…..and they don’t respond like could be….. More

by DELIA Gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Three County Volkswagen responded

Thank you for taking your time to leave a review. We do value your feedback. We did look at your vehicle and cannot duplicate your concerns. The text information that was sent to you was as follows - "Thank you for your feedback.. We did check all for the computers in your vehicle for faults and correct information. All of the information was correct. We did program the throttle body , part that your gas pedal moves at the engine as a precaution. We were not able to duplicate any issues with driving your car uphill. If you are able to duplicate the issue up hills, maybe you can stop in one day next week and go for a road test with the Specialist. This way we can make sure we are seeing the same concern? I do thank you for your business. Please stay well!" Please let us know when you might be available during the week to stop in so we can continue to help you resolve your issue. Thank you! Matt - Three County Volkswagen Service and Parts Director.

August 05, 2021

Excellent service, including discovery and remedy of engine slip that we were not aware of. Valet loaner car service made the entire process most convenient. More

by EPMEYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Senior
August 05, 2021

The customer service at this dealership is just horrendous. I had to call back multiple times to get an update on my car that was in the shop for almost a week without any call from the service dep More

by CJMMCC24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Kuczek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew at the front desk, he is horrible
Aug 05, 2021 -

Three County Volkswagen responded

Thank you for your review. We do value your feedback. I apologize to you in regards to your visit and not being communicated with properly. I am sorry for that. If you have any questions please feel free to contact me. Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

August 04, 2021

Took 4 days for car diagnostics. I didn’t get a call or anything. I have to call back to find out. Price of repair was too high. Terrible! More

by kalaka17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed.
Aug 04, 2021 -

Three County Volkswagen responded

Good afternoon. Thank you for review. We do value your feedback. I apologize to you for issues during your visit. If you have any questions or concerns, please feel free to contact me. Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

August 04, 2021

This dealership is great. This is the 3rd car I have leased there. Toni in serviced helped me with appt.She even called me back the same day when there was a cancellation . More

by donnamarrone13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2021

Awesome staffs awesome serviceI like pick up and drop Awesome staffs awesome service I like pick up and drop off service. That save my time and uber. And they open on Saturdays so I like it too. Str More

by Sanghun Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2021

Wonderful experience. Accommodated my vehicle without an appointment on a Saturday and diagnosed and fixed an issue with a warning light that kept going on and off. More

by ohlandkj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Deo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2021

Very pleased with the folks in the service department. Explained what the service entailed and was completed in the expected time frame. Will be returning again for my next visit. More

by Newbie2Kansas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Kuczek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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